Talking about shipping... Here is the chat that I just finished...
Hello,
Here's a copy of the chat transcript you requested:
Initial Question: Hi,
I placed this order ORDER #********* on April 23rd. I have Amazon Prime and was supposed to receive it today. I tracked my order now and see the estimated arrival is on Tuesday! I am out of pampers now and don't know what to do. Can you help me? Is there any way this order can arrive sooner??
10:04 PM PDT Afzal(Amazon): Hello, my name is Afzal. I'll be happy to help you.
10:05 PM PDT : Do you understand the issue?
10:05 PM PDT Afzal(Amazon): I am sorry that you didn't receive the order on time.
10:06 PM PDT: What can you do for me? Aren't Amazon Prime members supposed to get 2 day shipping?
10:07 PM PDT Afzal(Amazon): Yes, the prime members get 2 day shipping
10:09 PM PDT Afzal(Amazon): I have checked the order details and I would request you to please wait for 2-3 business days and it will be delivered to you by that time.
10:11 PM PDT : I need this order sooner. I know it will arrive eventually but I have Amazon Prime and expect the stuff to arrive on time. Had it not been urgent I wouldn't contact Amazon
10:12 PM PDT Afzal(Amazon): I can understand that that you need this order as soon as possible and I would request you to please wait and I can assure you that it will be arrive as soon as possible. For this delay I will go ahead and issue a $15.00 promotional credit to your account.
10:15 PM PDT : Thank you for the offer. However, is there anyway they can overnight this item to me? It is hard for me to get out and buy the pampers locally. The credit would be my last option.
10:16 PM PDT Afzal(Amazon): I would love to expedite the shipping speed but the item has been shipped and it is in the process of delivery so we will not be able to expedite the shipping speed.
10:17 PM PDT : Doesn't Amazon have another one of these in stock?
I'm really desperate as you can see.
10:17 PM PDT Afzal(Amazon): yes, we have.
http://www.amazon.com/dp/B00DDMIYSWHere is the link.
10:18 PM PDT : If you have it in stock can they overnight one to me?
10:19 PM PDT Afzal(Amazon): Yes, sure. Please place the order and I will give you the fastest shipping and if you select one day shipping then it will be delivered to you on Tuesday, April 29
10:20 PM PDT : That is when I will be receiving the other package. I can't get anything sooner than that?
10:20 PM PDT Afzal(Amazon): The most sooner is Monday.
10:23 PM PDT: Either way I'll need to head out to buy them locally. So I will just take the $20 credit. thank you
10:23 PM PDT Afzal(Amazon): I have issued a $20.00 promotional credit to your account.
10:24 PM PDT : Thank you for your help. It is greatly appreciated.
10:26 PM PDT Afzal(Amazon): You're welcome,.
Is there anything else I can do for you today?
10:26 PM PDT: no thanks
10:26 PM PDT Afzal(Amazon): You're welcome again and have a pleasant day. Thanks for contacting Amazon, we hope to see you soon.
Bye.
Thank you.
Amazon.com