Just saw the following in my email:
Anyone know what the story is with this?
Dear *******
As you are all too aware, the overwhelming response from Customers who took advantage of our August 3 limited time offer created website performance issues at various times during the weekend, and in some cases, created multiple charges to some of our Customers' accounts. We sincerely apologize that you were one of the Customers who incurred multiple holds on your credit or debit account.
We hope you are willing to give us another try. We are confident that if you allow us the opportunity, you will have a better experience the next time you book, and as a gesture of goodwill, we're sending a $150 Southwest LUV Voucher (in a separate e-mail) that we invite you to apply toward the purchase of a future Southwest reservation. The e-mail with the LUV Voucher code will arrive within the next few days.
Our Employees worked overtime to resolve the issue throughout the weekend and have confirmed that the duplications are no longer occurring. By initiating an "all hands on deck" approach, we have proactively initiated refunds back to your financial institution for any erroneous bookings. These refunds are currently being processed, but timing will vary depending on the individual bank.
If you used a debit card and have received overdraft fees as a result of the additional charges, we will process a reimbursement for all overdraft fees that were caused by duplicate charges from Southwest for your reservation purchase. Please fax documentation of those fees via a letter from your bank or a copy of your account showing the fees to 877-506-0154.
Southwest Airlines is committed to providing Customers with exceptional service both online and onboard. Our goal was to resolve this issue as quickly as possible to minimize any inconvenience to you, our valued Customer. We hope you will give us another opportunity to provide you with a better overall experience--you can be sure that we are looking forward to seeing you again soon!
Sincerely,
Teresa Laraba
Senior Vice President Customers
Southwest Airlin
