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Author Topic: The End of Sprint Corporate discounts?  (Read 52833 times)

Offline txtmax4

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Re: The End of Citi Corp. 27% off discount? (Sprint)
« Reply #120 on: October 24, 2012, 02:56:25 AM »
I got fired today (got the text that my discount is terminated).
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Offline txtmax4

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Re: The End of Citi Corp. 27% off discount? (Sprint)
« Reply #121 on: October 29, 2012, 08:13:46 PM »
So After going back and forth earlier in this thread about whether I'll be able to leave Sprint due to them breaching the contract by terminating my discount the following happened:

I called Sprint a few days ago to try and remove two $36 activation fees for the two iPhones I recently purchased. They wouldn't budge. After going back and forth they said they would escalate this and follow up with a call back. I never thought they would call me back.

Today I get a phone call and it's "Jeff from the escalation department", after repeating my issue, he says there's nothing he could do regarding those fees but he could offer me a 20% off monthly for the next 24 months...
Tried to sound a bit frustrated and ended up taking it.
I'm not sure if the 20% off is just off the 1st line or the whole bill, if it's the latter it ends up working out even better than my 27% off the first line ($129).

Ultimately, even without a discount I don't think I could find a better deal than what I currently have with Sprint so I'm definitely a happy camper today :)
« Last Edit: October 29, 2012, 08:22:34 PM by txtmax4 »
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Offline AsherO

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Re: The End of Citi Corp. 27% off discount? (Sprint)
« Reply #122 on: October 30, 2012, 03:49:40 AM »
Quote from: txtmax4 on October 29, 2012, 08:13:46 PM
So After going back and forth earlier in this thread about whether I'll be able to leave Sprint due to them breaching the contract by terminating my discount the following happened:

I called Sprint a few days ago to try and remove two $36 activation fees for the two iPhones I recently purchased. They wouldn't budge. After going back and forth they said they would escalate this and follow up with a call back. I never thought they would call me back.

Today I get a phone call and it's nullJeff from the escalation departmentnull, after repeating my issue, he says there's nothing he could do regarding those fees but he could offer me a 20% off monthly for the next 24 months...
Tried to sound a bit frustrated and ended up taking it.
I'm not sure if the 20% off is just off the 1st line or the whole bill, if it's the latter it ends up working out even better than my 27% off the first line ($129).

Ultimately, even without a discount I don't think I could find a better deal than what I currently have with Sprint so I'm definitely a happy camper today :)

Did he leave a number? I didn't know they were doing any more of these x% of recurring discounts anymore.
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Offline txtmax4

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Re: The End of Citi Corp. 27% off discount? (Sprint)
« Reply #123 on: October 30, 2012, 12:48:34 PM »
Quote from: AsherO on October 30, 2012, 03:49:40 AM
Did he leave a number? I didn't know they were doing any more of these x% of recurring discounts anymore.
I got his name, rep ID and memo #.
I surely hope that helps...
Will report back once I get my next bill.
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Offline AsherO

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Re: The End of Citi Corp. 27% off discount? (Sprint)
« Reply #124 on: October 30, 2012, 01:03:17 PM »
Quote from: txtmax4 on October 30, 2012, 12:48:34 PM
I got his name, rep ID and memo #.
I surely hope that helps...
Will report back once I get my next bill.

I was asking so I can call and get hooked up too :D What department was he from?
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Offline txtmax4

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Re: The End of Citi Corp. 27% off discount? (Sprint)
« Reply #125 on: October 30, 2012, 01:08:57 PM »
Quote from: AsherO on October 30, 2012, 01:03:17 PM
I was asking so I can call and get hooked up too :D What department was he from?
LOL, no clue. "Escalation" is all he said.
I really didn't ask for it, would love to know the criteria he used to just offer that out of the blue.
Here's hoping it kicks in with no issues.
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Offline txtmax4

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Re: The End of Citi Corp. 27% off discount? (Sprint)
« Reply #126 on: November 03, 2012, 11:58:31 PM »
Update: After this phone call, I got another call from another Sprint rep. also looking to try and resolve the issue (based on the same, originally requested call back)..
... Yes, you guessed it! She credited me the two activation fees. I was done in about 90 seconds.
Now keeping my fingers triangled till my bill closes, about another week...
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Offline ez1985

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Help! Sprint is asking me to revalidate my UPS corporate discount
« Reply #127 on: November 05, 2012, 01:21:16 PM »
Sprint took away my corporate discount and is asking me to recertify my UPS employment.  What do i do?
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Offline MisterHock

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Re: Help! Sprint is asking me to revalidate my UPS corporate discount
« Reply #128 on: November 05, 2012, 02:14:58 PM »
I’m sure that UPS will be able to provide their employees with a letter of employment… what do you mean?
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Offline smurf

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Re: Help! Sprint is asking me to revalidate my UPS corporate discount
« Reply #129 on: November 05, 2012, 02:15:04 PM »
Being discussed here
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Offline ez1985

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Re: Help! Sprint is asking me to revalidate my UPS corporate discount
« Reply #130 on: November 05, 2012, 03:18:09 PM »
Quote from: MisterHock on November 05, 2012, 02:14:58 PM
I’m sure that UPS will be able to provide their employees with a letter of employment… what do you mean?
Lets just say it was somehow put on my acct a long time ago without me actually working for UPS.  I spoke to them and they told me if i can not verify my employment they can still give me 20% off.  Also with the escalation department. 
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Offline AsherO

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Re: The End of Sprint Corporate discounts?
« Reply #131 on: November 05, 2012, 05:35:06 PM »
Quote from: ez1985 on November 05, 2012, 03:18:09 PM
Lets just say it was somehow put on my acct a long time ago without me actually working for UPS.  I spoke to them and they told me if i can not verify my employment they can still give me 20% off.  Also with the escalation department. 

This was via calling regular customer service and getting transferred to the escalation department?
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Offline MosheP

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Re: The End of Sprint Corporate discounts?
« Reply #132 on: November 05, 2012, 06:04:53 PM »
I just spoke with a CSR from Sprint. It seems as the new policy is anytime a line gets upgraded they ask for verification for the discount.

Can anyone confirm if they lost the discount recently after upgrading a line? I know I upgraded in August  and lost the discount in September.
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Offline whacked1

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Re: The End of Sprint Corporate discounts?
« Reply #133 on: November 05, 2012, 06:27:27 PM »
Quote from: MosheP on November 05, 2012, 06:04:53 PM
I just spoke with a CSR from Sprint. It seems as the new policy is anytime a line gets upgraded they ask for verification for the discount.

Can anyone confirm if they lost the discount recently after upgrading a line? I know I upgraded in August  and lost the discount in September.
whoa... i upgraded in july, the guy in the store told me that i'm not gonna lose my discount. now i'm starting to be nervous... as of now i still have it. now i want to add another line to my plan, is it safe to do it??
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Offline sky121

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Re: The End of Sprint Corporate discounts?
« Reply #134 on: November 05, 2012, 09:51:48 PM »
Quote from: whacked1 on November 05, 2012, 06:27:27 PM
whoa... i upgraded in july, the guy in the store told me that i'm not gonna lose my discount. now i'm starting to be nervous... as of now i still have it. now i want to add another line to my plan, is it safe to do it??
\

Some have added a line just fine but you still might lose your discount.

     
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Offline ez1985

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Re: The End of Sprint Corporate discounts?
« Reply #135 on: November 06, 2012, 09:56:22 AM »
Quote from: MosheP on November 05, 2012, 06:04:53 PM
I just spoke with a CSR from Sprint. It seems as the new policy is anytime a line gets upgraded they ask for verification for the discount.

Can anyone confirm if they lost the discount recently after upgrading a line? I know I upgraded in August  and lost the discount in September.
that is what happened to me.
Quote from: AsherO on November 05, 2012, 05:35:06 PM
This was via calling regular customer service and getting transferred to the escalation department?
yes.  I was calling about something else and once i got transferred to the escalation department, I threw this in. 
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Offline smurf

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Re: The End of Sprint Corporate discounts?
« Reply #136 on: November 17, 2012, 06:45:27 PM »
Not as good as what I used to have, but I just got a quasi legit %18 discount added to my account.
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Offline txtmax4

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Re: The End of Sprint Corporate discounts?
« Reply #137 on: November 17, 2012, 06:51:05 PM »
Quote from: txtmax4 on October 30, 2012, 12:48:34 PM
I got his name, rep ID and memo #.
I surely hope that helps...
Will report back once I get my next bill.
Confirmed: 20% off kicked in :)
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Offline AsherO

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Re: The End of Sprint Corporate discounts?
« Reply #138 on: November 17, 2012, 09:28:37 PM »
Quote from: smurf on November 17, 2012, 06:45:27 PM
Not as good as what I used to have, but I just got a quasi legit %18 discount added to my account.

How'd you get that? Same as txtmax4?
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Offline smurf

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Re: Re: The End of Sprint Corporate discounts?
« Reply #139 on: November 18, 2012, 08:55:30 PM »
Quote from: AsherO on November 17, 2012, 09:28:37 PM
How'd you get that? Same as txtmax4?
my wife is a teacher.
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