Were you at end of contract ? If so did you have to renew 1 or 2 year contract to get credit
for what? Are you out of contract ?
I'd bet that. Otherwise why would retention bend over for him?
Neither out of contract nor required to renew for this.
I'm not sure why I got this, but here's the details:
1. Haven't called retention (barely CS) in over a year (maybe two).
2. My contract (on main line) is up 11/2012.
3. I explained that I pay over $1800 year to Sprint and am shopping around.
4. Got offered the above offer without extending my contract, I obviously accepted.
5. Got offered an additional $100 if I renew.
6. Was told there will be new offers during holiday season.
7. Was made aware I am upgrade-eligible on two lines, FTW! (probably going to hold out for iPhone 5 then flip)
8. CSR surprisingly told me to go to BestBuy/RadioShack for better pricing than Sprint on equipment.