Trying to go to Hawaii at the end of Jan. Saver fare available in economy but not in business.
I tried calling to set up Plan B. The Indian guy had no clue. I HU. But couldn't get myself to CA for a while.
I carefully read
http://www.dansdeals.com/archives/38212 (United Plan B: Pretty Much The Most Awesome, Underutilized, And Underappreciated Thing Ever. from Tuesday, September 2nd, 2014, 3:39 pm )
I used the call center he recommended. When an Indian guy answered, I thought - here we go again! But as soon as I start with, "I would like you to debit the amount of miles needed for saver business, but seat me in saver coach," he said, "sure, it will have to be done manually." and I knew I had a chance.
I was on hold for a while, with him checking up on me every once in a while. But it's done! I hope I actually get a biz seat, but I'm on a high for having got this far.