Plan B Discussion: Booking BusinessFirst Awards Without Availability

[jbkr101]

Only UA.

thanks

[nobiggy]

I need some serious help explaining to these ignorant reps at united that Plan B is possible.

[efflpetzel]

I need some serious help explaining to these ignorant reps at united that Plan B is possible.

its all depends on how you word it

[nobiggy]

its all depends on how you word it

tips?

[Dan]

tips?

Try the ilherman mehalech
http://forums.dansdeals.com/index.php?topic=1894.msg1011456#msg1011456

[efflpetzel]

tips?

from the post in the wiki

You need to tell the agent that you found United coach saver award availability but would like to purchase and be issued a business class saver award, be seated in coach, and waitlisted for a business class seat.

say it word for word

[efflpetzel]

Try the ilherman mehalech
http://forums.dansdeals.com/index.php?topic=1894.msg1011456#msg1011456

or this

[nobiggy]

Still no go.

[nobiggy]

No one understands what I am saying.

[chucksterace]

No one understands what I am saying.

You try the call back?

[nobiggy]

You try the call back?

I can't I am not in USA.
I'm on with another manager who I think is understanding.
I'll post back when I have an update that it's ticketed.

[kangarruu]

No one understands what I am saying.

I've had some success getting agents to cooperate by giving them the URL for the page that says:

You may redeem miles for travel in United Global First, United First, United Business or United BusinessFirst, even if the space is not available. In these cases, United Economy in the same award type must be confirmed, and the front cabin will be waitlisted. If the courtesy waitlist does not clear, it will expire 24 hours before itinerary departure, and you will automatically be added to the airport upgrade standby list upon check-in. In these cases, you will be confirmed on a space-available basis by a United airport representative at the gate once the flight has closed for check-in. For United BusinessFirst and United Business travel awards, the difference in miles will be refunded when the United BusinessFirst or United Business class segment of the trip could not be confirmed. Waitlist requests may only be made over the phone with your local United Customer Contact Center.

[nobiggy]

Success!!!

Here's the story:
I was on the phone for a good 1.5 hours with absolutely no luck, I was very upset and had no clue what to do. I got transferred from one rep. to the next and to managers and nothing. I began to think one of the requirements to work for UA is being a drop out or something. I guided them on the website and showed them where it says the rule is allowed and nothing. I even told them about CORE and nothing.

I was on my last string of patience speaking to a manager and I told her I need to speak to someone who knows what they are doing, of course she got upset and told me I am not transferring you....
Ok time for a HUCA! I love that rule.

Finally I get transferred to a manager in Detroit by the name of Lenda Gordon and at first she said it's only for members with status but after telling her about CORE and the works she knew exactly what I meant.
I had a nice chat with her and she was telling me about this rule that it's not so know but pretty sweet!
5 minutes later the ticket was booked!
As we were rapping up the conversation I asked her what should I do in the future so she tells me the following: You need to speak to a "Service Director" for only they have permission to take out more miles than the ticket you are officially getting seating in, the "agents on the floor" can't do this, and of course she told me to mention CORE......

[sillypainter]

Success!!!

Here's the story:
I was on the phone for a good 1.5 hours with absolutely no luck, I was very upset and had no clue what to do. I got transferred from one rep. to the next and to managers and nothing. I began to think one of the requirements to work for UA is being a drop out or something. I guided them on the website and showed them where it says the rule is allowed and nothing. I even told them about CORE and nothing.

I was on my last string of patience speaking to a manager and I told her I need to speak to someone who knows what they are doing, of course she got upset and told me I am not transferring you....
Ok time for a HUCA! I love that rule.

Finally I get transferred to a manager in Detroit by the name of Lenda Gordon and at first she said it's only for members with status but after telling her about CORE and the works she knew exactly what I meant.
I had a nice chat with her and she was telling me about this rule that it's not so know but pretty sweet!
5 minutes later the ticket was booked!
As we were rapping up the conversation I asked her what should I do in the future so she tells me the following: You need to speak to a "Service Director" for only they have permission to take out more miles than the ticket you are officially getting seating in, the "agents on the floor" can't do this, and of course she told me to mention CORE......

Im glad for your success. Calling the main number gives you Indian call centers, you need to use the callback line. They know their stuff.

[stokes]

Agreed. Call back line is the way to go.
I have 4 plan b tickets setup for July. Will have to wait to see if they clear.

[Matovu]

Call back number
Call back number
Now im screaming : "call back number".
Okay ?

[chucksterace]

Call back number
Call back number
Now im screaming : "call back number".
Okay ?

And your point is?

[efflpetzel]

Hmm that's a good question, does the callback number only work in the USA?

Why wouldn't I be able to enter an Israeli number?

[Matovu]

And your point is?

I did call back yesterday to a European cell phone number.
Just type in area code and number.

[3yummyboys]

If I have a plan B award and do not get upgraded to business 24 hours before the flight, does PR1 status mean that if there is an available business class seat then I (or someone else with PR1 status) would automatically get it?