Has anyone had success on tlv-ewr??
Yes,
I just returned from a plan "B" leaving from EWR. when I got to the airport literally no one knew what I was talking about. when I checked in, they made me pay for my second bag and my waitlist was cancelled as I was not eligible to be upgraded for free. Everyone I went to (five separate tries at the check in gate on both levels) said that I had an economy seat. They said to take it up with the people at the gate to see what they could do. When got to the gate, it was closed as it only opens right before the flight due to the extra security for TLV flights. Not wanting to wait until the last minute, I headed towards the lounge as I thought there might be someone who could help me there. On my way, I noticed a United help desk so I tried that first. I explained to them that there's been some mix up- I am supposed to be flying business! I told them that my "travel agent" said to look up ggonestandby and the line numbers, and that I needed PR1 status. He looked at me funny, because I was quoting the system to him, but he checked and he was still not sure. So he called the help desk. The help desk called the rewards desk which confirmed I paid for a business seat. they then issues me the upgrade status. ( there was one person ahead of me. I'm not sure why, but it didn't matter as there was enough room for all the upgraders.) he also said I can go online to request a refund for the extra baggage fee ( I have yet to hear back from them...). All in all, it took twenty minutes at the help desk to get it sorted out.
When I got to the gate they called my name and told me I got the upgrade, but that I was only getting Economy Kosher food because that is what they ordered for me.
My only other complaint, which is unrelated to plan "B", is about my return, which was with a stop over in Austria. United never told them to get me a kosher meal. I slept anyway so it wasn't totally a bad trip . Besides, like a good Jew, I bought Tzeidah LaDerech, just in case.
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