Author Topic: Are you planning to switch to a direct flight with ELAL? (Read 12694 times)

newcomer · « **Reply #40 on:** August 13, 2012, 04:46:33 PM »

will try. TX

sky121 · « **Reply #41 on:** August 13, 2012, 06:55:07 PM »

Only in Israel.

I called the ELAL number here in the US. I was on hold for about 20 minutes until finally an Israeli lady picks up and asks what I need. I tell her I have a flight I wanted to make some changes to. She tells me the office in the US is now closed and that's why the call got transferred to the office in Tel Aviv but it's late and she can't help me until tomorrow.

I ask why. She says angrily "because it's two in the morning!"

Ah, the joys of Israel. Love it.

enJay · « **Reply #42 on:** August 13, 2012, 10:20:04 PM »

Same happened to me, she told me I can try back at 10am their time. If I am still awake at 3am I will call, I doubt the hold times will be too long at that hour.

jj1000 · « **Reply #43 on:** August 13, 2012, 10:26:21 PM »

Quote from: sky121 on August 13, 2012, 06:55:07 PM

Only in Israel.

I called the ELAL number here in the US. I was on hold for about 20 minutes until finally an Israeli lady picks up and asks what I need. I tell her I have a flight I wanted to make some changes to. She tells me the office in the US is now closed and that's why the call got transferred to the office in Tel Aviv but it's late and she can't help me until tomorrow.

I ask why. She says angrily "because it's two in the morning!"

Ah, the joys of Israel. Love it.

Are you suggesting we all call this lady? Maybe she will cave at some point of the night and just cave to all our demands? Too mean?

sky121 · « **Reply #44 on:** August 13, 2012, 10:38:05 PM »

Quote from: jj1000 on August 13, 2012, 10:26:21 PM

Are you suggesting we all call this lady? Maybe she will cave at some point of the night and just cave to all our demands? Too mean?

Lol

enJay · « **Reply #45 on:** August 14, 2012, 03:22:54 AM »

Quote from: enJay on August 13, 2012, 10:20:04 PM

Same happened to me, she told me I can try back at 10am their time. If I am still awake at 3am I will call, I doubt the hold times will be too long at that hour.

So I called, and was transferred from one agent to "An agent who can handle those requests." I requested to have my return flight upgraded to a direct flight, and was put on a ten minute hold. The agent returned and informed me that they have no direct flight availability in early January due to it being just after the Christmas season. I asked what the possibility would be of seats "opening up" and she replied that I could call back, but its highly unlikely. I will call back tomorrow, but it dosent seem like I will be able to switch $:-\$

jonjon100 · « **Reply #46 on:** August 14, 2012, 10:48:46 AM »

Spoke to El Al this morning. Excellent service. The agent switched me from JFK to a non-stop out of EWR. The non-stop was not available on the date of my return but she offered me any other day for non-stop if my dates were flexible. (Travel is in January.)
Looks like it depends on which agent you get when calling.
I give major thumbs up for EL Al's customer service. (I wish US carriers would take some hints.)

enJay · « **Reply #47 on:** August 14, 2012, 02:40:07 PM »

Quote from: enJay on August 14, 2012, 03:22:54 AM

So I called, and was transferred from one agent to "An agent who can handle those requests." I requested to have my return flight upgraded to a direct flight, and was put on a ten minute hold. The agent returned and informed me that they have no direct flight availability in early January due to it being just after the Christmas season. I asked what the possibility would be of seats "opening up" and she replied that I could call back, but its highly unlikely. I will call back tomorrow, but it dosent seem like I will be able to switch $:-\$

Called Israel number today
Got onto flight I wanted.

Yosel · « **Reply #48 on:** August 14, 2012, 02:54:37 PM »

Called Israel number today, got connected straight away, they gave some choices on the way over, 1 option on the way back 9:40am to jfk for dec.

Mocha · « **Reply #49 on:** August 14, 2012, 02:55:54 PM »

Quote from: Yosel on August 14, 2012, 02:54:37 PM

Called Israel number today, got connected straight away, they gave some choices on the way over, 1 option on the way back 9:40am to jfk for dec.

Same here. Took the 1140p out and the 9a for te return.

txtmax4 · « **Reply #50 on:** August 17, 2012, 12:28:02 AM »

If anyone has a good experience with an agent please make a note of his name and post here (or PM me)!

YYZ Fan · « **Reply #51 on:** August 17, 2012, 02:30:59 AM »

Tip when contacting ELAL:

Call the Elal US office and select Hebrew speaking agent which will usually connect you to the tel aviv office.

I called today and was immediate connected to the tel aviv office and agents was very nice, changed dates on tickets by 4 days.

Good luck

MosheP · « **Reply #52 on:** August 17, 2012, 02:06:32 PM »

Be careful when calling El Al today as it is already Shabbos in Israel.

shmuelb · « **Reply #53 on:** August 18, 2012, 05:54:48 PM »

Now Shabbos is over already in Eretz Yisroel but if you are in the states, do not call El Al because it is still Shabbos in the USA!

Obviously, This post is written after Shabbos was over at the location of typing.

mod · « **Reply #54 on:** August 19, 2012, 05:10:05 PM »

When I initially called for the non-stop, they had nothing within 3 days of my return flight. Today I received a voicemail from ELAL inquiring whether I wanted to fly non-stop. I guess they are really trying to push the non-stop flights.

Finckmyster · « **Reply #55 on:** August 19, 2012, 06:13:50 PM »

Did anybody get any calls from El AL? I got like 2 of them asking me if I am interested in switching, They called like at 1PM and like 3PM

So maybe just wait for them to call you

Eli · « **Reply #56 on:** August 19, 2012, 07:50:28 PM »

Elal called this AM to ask me to switch my ORD-LHR-TLV trip to JFK direct to TLV. When I asked what about the ORD-JFK leg she said "I don't know, maybe take a taxi" - !

Dan · « **Reply #57 on:** August 19, 2012, 07:54:02 PM »

Quote from: Eli on August 19, 2012, 07:50:28 PM

Elal called this AM to ask me to switch my ORD-LHR-TLV trip to JFK direct to TLV. When I asked what about the ORD-JFK leg she said "I don't know, maybe take a taxi" - !

Lol, probably worthwhile if free just to bypass LHR. Just use Avios.

Mocha · « **Reply #58 on:** August 19, 2012, 07:54:27 PM »

Quote from: Eli on August 19, 2012, 07:50:28 PM

Elal called this AM to ask me to switch my ORD-LHR-TLV trip to JFK direct to TLV. When I asked what about the ORD-JFK leg she said "I don't know, maybe take a taxi" - !

Lol!!!!! I love these people. It's what makes Israel that much more exciting.

Eli · « **Reply #59 on:** August 19, 2012, 11:20:02 PM »

Quote from: Dan on August 19, 2012, 07:54:02 PM

Lol, probably worthwhile if free just to bypass LHR. Just use Avios.

With an 21 month old, I feel like I'd rather get off for a few hours halfway there, than flying 2 hours and then ten. Also it's $75pp each way which (with the baby booked in a regular seat) is $450. I'm happy with the $1,260 I paid for 3 RT tickets from ORD. Doesn't need to be another $450 on top plus the 30K Avios to get to JFK.

Poll

What are you doing with your ELAL flight?

Author Topic: Are you planning to switch to a direct flight with ELAL? (Read 12694 times)