Total Members Voted: 50
Only in Israel. I called the ELAL number here in the US. I was on hold for about 20 minutes until finally an Israeli lady picks up and asks what I need. I tell her I have a flight I wanted to make some changes to. She tells me the office in the US is now closed and that's why the call got transferred to the office in Tel Aviv but it's late and she can't help me until tomorrow. I ask why. She says angrily "because it's two in the morning!" Ah, the joys of Israel. Love it.
Are you suggesting we all call this lady? Maybe she will cave at some point of the night and just cave to all our demands? Too mean?
Same happened to me, she told me I can try back at 10am their time. If I am still awake at 3am I will call, I doubt the hold times will be too long at that hour.
So I called, and was transferred from one agent to "An agent who can handle those requests." I requested to have my return flight upgraded to a direct flight, and was put on a ten minute hold. The agent returned and informed me that they have no direct flight availability in early January due to it being just after the Christmas season. I asked what the possibility would be of seats "opening up" and she replied that I could call back, but its highly unlikely. I will call back tomorrow, but it dosent seem like I will be able to switch
Called Israel number today, got connected straight away, they gave some choices on the way over, 1 option on the way back 9:40am to jfk for dec.
Elal called this AM to ask me to switch my ORD-LHR-TLV trip to JFK direct to TLV. When I asked what about the ORD-JFK leg she said "I don't know, maybe take a taxi" - !
Lol, probably worthwhile if free just to bypass LHR. Just use Avios.