Author Topic: Stroller damaged during flight  (Read 5941 times)

Offline bubbles

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Stroller damaged during flight
« on: August 16, 2012, 08:51:10 PM »
My stroller was damaged (cupholder broke off) during a Jetblue flight. After a phone call and 2 emails back and forth they are telling me that damage to strollers falls under limited liability per the JetBlue Contract of Carriage and as such they will not offer me any compensation. Anything else I can try or just move on?

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Re: Stroller damaged during flight
« Reply #1 on: August 16, 2012, 08:51:40 PM »
My stroller was damaged (cupholder broke off) during a Jetblue flight. After a phone call and 2 emails back and forth they are telling me that damage to strollers falls under limited liability per the JetBlue Contract of Carriage and as such they will not offer me any compensation. Anything else I can try or just move on?

Did you purchase the flight on your CC?
"Not all who wander are lost"

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Re: Stroller damaged during flight
« Reply #2 on: August 16, 2012, 08:52:11 PM »
Did you purchase the flight on your CC?

with the spg thru a travel website

I couldn't find anywhere on the amex website that I would be covered for this
« Last Edit: August 16, 2012, 08:55:23 PM by bubbles »

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Re: Stroller damaged during flight
« Reply #3 on: August 16, 2012, 10:09:05 PM »
with the spg thru a travel website

I couldn't find anywhere on the amex website that I would be covered for this
I have gotten compensation for broken strollers with an amex spg card.. problem is im looking onlilne now and i dont see that it gives the option on their benefits.. weird. call them and find out if u can file a claim.

call amex file a claim and u shud get a statment credit for how much ur stroller cost u.. njoy! (been there done that many times)

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Stroller damaged during flight
« Reply #4 on: August 16, 2012, 10:41:50 PM »
I have gotten compensation for broken strollers with an amex spg card.. problem is im looking onlilne now and i dont see that it gives the option on their benefits.. weird. call them and find out if u can file a claim.

call amex file a claim and u shud get a statment credit for how much ur stroller cost u.. njoy! (been there done that many times)

I tried calling before but there was a hold time so ill try again later. Thanks!

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Stroller damaged during flight
« Reply #5 on: August 16, 2012, 11:38:24 PM »
You sure you got covered with the spg? They just told me I don't have any coverage :(

ETA: do you have the canadian spg by any chance? online it looks like the canadian spg covers baggage but the american one doesn't
« Last Edit: August 16, 2012, 11:50:56 PM by bubbles »

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Re: Stroller damaged during flight
« Reply #6 on: August 17, 2012, 12:19:14 AM »
You sure you got covered with the spg? They just told me I don't have any coverage :(

ETA: do you have the canadian spg by any chance? online it looks like the canadian spg covers baggage but the american one doesn't
Def was SPG. Although it was the business card if I'm not mistaken one time. The other time it was platinum. I thought SPG regular covers damage as well. It was also 2 years ago u think they changed it?
I say write a fax to airline tell them it's very upsetting the way their dealing with this.

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Re: Stroller damaged during flight
« Reply #7 on: August 17, 2012, 12:21:52 AM »
Def was SPG. Although it was the business card if I'm not mistaken one time. The other time it was platinum. I thought SPG regular covers damage as well. It was also 2 years ago u think they changed it?
I say write a fax to airline tell them it's very upsetting the way their dealing with this.

you think a fax is better than a phone call and emails?

Anyone know if the benefits were changed in the last few years? If yeah I'll call and complain  :)

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Re: Stroller damaged during flight
« Reply #8 on: August 17, 2012, 12:24:18 AM »
I love faxing. I send a new fax every day when they don't compensate me accordingly. Almost always results in something. I say it's worth the time to put in. They should at least agree to fix it.

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Re: Stroller damaged during flight
« Reply #9 on: August 17, 2012, 12:25:29 AM »
I love faxing. I send a new fax every day when they don't compensate me accordingly. Almost always results in something. I say it's worth the time to put in. They should at least agree to fix it.

interesting. I sent an sm to amex we'll see how that goes first. I found this article which seems to show that it did have the coverage at some point but not sure how long ago this was

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Re: Stroller damaged during flight
« Reply #10 on: August 17, 2012, 12:35:22 AM »
Ya I clearly remember the diff between business SPG n regular was that the business had travel delay at no extra cost. Baggage protection was on the regular SPG. I wonder when that changed!!

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Re: Stroller damaged during flight
« Reply #11 on: August 17, 2012, 12:39:20 AM »
Ya I clearly remember the diff between business SPG n regular was that the business had travel delay at no extra cost. Baggage protection was on the regular SPG. I wonder when that changed!!

do you remember if that was within the last 5 years?

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Re: Stroller damaged during flight
« Reply #12 on: August 17, 2012, 01:20:23 AM »
gotta love AMEX!!

Quote
Dear Bubbles,

Thank you for taking your valuable time to email us. I will be glad to assist you in this matter.

You will be happy to know that I have issued a credit of $XXXX on your card. You will be able to see this credit online in 24 to 48 hours.

If there is anything else sir/ma'am that American Express can do to bring a smile on your face, do let us know.
Sincerely,


(I guess bubbles is kinda a gender neutral name ;) )

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Re: Stroller damaged during flight
« Reply #13 on: August 17, 2012, 10:21:43 AM »
Lol good job. Weird they said they don't cover...

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Re: Stroller damaged during flight
« Reply #14 on: August 17, 2012, 10:31:03 AM »
https://www.americanexpress.com/us/content/card-benefits.html

It looks like its covered on SPG biz, not personal. (Plus many other cards)

To file a claim: https://www295.americanexpress.com/onlineclaim/
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