Author Topic: Got email from amex about dispute that never made?  (Read 1576 times)

Online aryeh1

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Got email from amex about dispute that never made?
« on: January 11, 2013, 12:15:25 PM »
 


Dear Aryeh1

Thank you for your recent inquiry regarding your American Expressâ Card Account.

You will hear from us once this investigation has been resolved.  We try to resolve investigations in less than one month, but complex cases may require additional time.

 


We appreciate your patience while we complete the research needed to resolve your claim.  You may check the status of this inquiry at any time by logging on to www.americanexpress.com/inquirycenter.

Please click here to view our Frequently Asked Questions.

Thank you for the opportunity to assist you in resolving this matter.

 


Sincerely,
American Express Customer Service

Dispute Reference Number: XXXXXXX

I pressed on link there are no open disputes

Offline A3

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Got email from amex about dispute that never made?
« Reply #1 on: January 11, 2013, 12:50:41 PM »
Did you have to put in ur password? I hope it wasn't spam/phishing email.

Online aryeh1

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Re: Got email from amex about dispute that never made?
« Reply #2 on: January 11, 2013, 01:11:12 PM »
it was from them , my email marked it from amex. But I never disputed anything?

Offline sky121

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Re: Got email from amex about dispute that never made?
« Reply #3 on: January 11, 2013, 01:42:23 PM »
it was from them , my email marked it from amex. But I never disputed anything?

I wouldn't follow the link just in case.
Go to Amex yourself and see if you have any messages.

Last month I got an email from Amex about a card I had requested, that I had not requested. And then calls from Amex but when I called back the number on my card they didn't see anyone had called me and didn't recognize the number that was left by Amex to call 'em back at.
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