Discover is the only card that has the worst customer service ( no use of their US based reps).
I had my first ever unauthorized online charge on my discover card, called and was told it is taken cared of, few days later i don't see anything done to it and instead I was billed.
I had to contact them at least 3 times to look to this and fix this.
I also had to do my first ever charge back on a recent purchase from SONY and even though I disputed it online & sent the proof & it said investigation complete in my favor after few days, I was still never issued or a temporary or permanent credit in spite of my numerous contacts with them.
I filed BBB & CFPB complaints against discover on JAN 5th and they still haven't responded to my complaint. They have until tomorrow to respond.
All I got was a call form someone at the exec office saying they received my complaints and I will receive something in mail and credit is issued which was just issued 2 days ago. I got that call about 7 days ago. I have received nothing in the mail.
I advise you guys against using DISCOVER card for big purchase because they have horrible basic card benefits.