so im trying to make a a RT to israel witha a stopover on the way back for a few days in London. as i understood that there is allowed 1 free stopover . Online it doesnt let me do it. so yesterday i called and was on the phone for 45 min and the agent didnt have the first clue what he was doing. he said im allowed to have a stopover but he didnt know how to make it. then we got disconnected.
i called back today, and the lady was even worse! she said that i cant make a stopover in London because im already stopping over in TLV. i told her that its not a stopover and its my destination. she was all confused, then she said im allowed to but she couldnt figure out how to do online, and said i have to make 3 tickets!
so im in middle of working it out with her, and she starts making like she cant hear me. i had full bars. and shes like "hello, hello, oh due to bad cinnection this call will be ended. have a great day"!!!
have in mind it takes like 20 minutes, at least, to get through to a rep.
On that note, does anyone know how to do it onlline?