I've had some pretty bad experience with barclays CS.
Don't expect too much.
Its almost like I'm talking to a bot.
Then again I probably am!
Response Customer Service via Email 01/13/2013 11:20 PM
Dear Mimi K########### :
Thank you for contacting us regarding your NFL Extra Points Program Visa Platinum. We can certainly address your inquiry regarding the rewards on your account.
We show that you were given 10,000 bonus points on your January 10, 2013 statement. These points are sent to the rewards account after they appear on the statement after your cycle closes. It may take up to 30 days for the points to post.
You may redeem points for a variety of rewards including NFL gift cards, certain NFL merchandise, NFL collectibles, NFL based experiences, and cash back via a statement credit towards any purchase transactions of $25 or more that posted to your account within the last 90 days. All rewards selections are subject to availability. Statement credits will appear on the account within one billing cycle after the points are redeemed. A statement credit does not constitute a payment and you are required to make your minimum payment due. Statement credit redemptions cannot be changed, are non-refundable and non-transferable. To redeem points for rewards, please visit
www.mynflcard.com. Points will expire and be forfeited 48 months from the date earned points post to your monthly statement unless your account is closed earlier whether by you or by the bank. Points will be redeemed on a first-in, first-out basis. Points earned on the account can be viewed online by clicking "Rewards Earned" under the "Rewards" Tab. We hope you find this information helpful.
If you have any other questions and concerns, please reply to this message.
Sincerely,
Customer Service
Customer MIMI K########### via CSS Web 01/13/2013 10:39 PM
I searched online and many people said they got the 40,000 even for the platinum card.
But either way,
Would you be able to give me at least some of the points if not the whole 40,000?
Response Customer Service via Email 01/12/2013 11:10 PM
Dear Mimi K########## :
Thank you for contacting us regarding your NFL Extra Points Program Visa Platinum. We can certainly address your inquiry regarding the rewards on your account.
Please be advised that depending on our review of your application and your credit history or if the income you report is insufficient based on your current obligations, we may be unable to open an account for you, or you may receive a World or Platinum card. Platinum benefits differ from World benefits. You also understand that if your application is approved for an account, the type of account that you receive will be determined based on your creditworthiness. Please review the materials provided with your Cardmember Agreement for more details.
If you have any other questions and concerns, please reply to this message.
Sincerely,
Customer Service
Customer MIMI K########## via CSS Web 01/12/2013 07:47 PM
HI I signed up for this card Via a preapproved offer I received w/ a 40,000 Bonus Points offer!
However after my statement printed I was suprised to find out that I only received 10,000 Bonus Points?!?
Please adjust my bonus to the offer I signed up for!
Thank You!