lost key charge

[chuchem]

Rented a car with dollar in the summer. Picked it up at jfk and gave it back at lga. The agent said to park it there and all is ok. When i got back from the usa, i saw that ny cc was charged 4 days later for 150 dollars. I emailed dollar and asked what the charge is about and they said a key was missing and i had to pay for it.

1) I really dont think i lost it. Had the car for a day and didnt play around with the keys

2) How can they charge me, i never signed a paper saying how many keys i got, so what proof do they have

3) I wrote them, that i dont agree and didnt loose a key, if they dont want to refund i will fight the charge through my cc. Will they blacklist me because of that?

Any other idea?

[PlatinumGuy]

Rented a car with dollar in the summer. Picked it up at jfk and gave it back at lga. The agent said to park it there and all is ok. When i got back from the usa, i saw that ny cc was charged 4 days later for 150 dollars. I emailed dollar and asked what the charge is about and they said a key was missing and i had to pay for it.

1) I really dont think i lost it. Had the car for a day and didnt play around with the keys

2) How can they charge me, i never signed a paper saying how many keys i got, so what proof do they have

3) I wrote them, that i dont agree and didnt loose a key, if they dont want to refund i will fight the charge through my cc. Will they blacklist me because of that?

Any other idea?

Email executives.

[chuchem]

Not going to harass executives for 150 dollars... I just want a easy way out... Can chargeback but dont want to be blacklisted

[PlatinumGuy]

Not going to harass executives for 150 dollars... I just want a easy way out... Can chargeback but dont want to be blacklisted

Maybe cc insurance will pay for the key?

[chuchem]

dont cover first 200 by me and its not a damage.... anyway I didnt do it and will not pay for something I didnt do.

[AJK]

dont cover first 200 by me and its not a damage.... anyway I didnt do it and will not pay for something I didnt do.

1) I really dont think i lost it. Had the car for a day and didnt play around with the keys

Maybe you did?

[AsherO]

Crazy, I would try to work it out with management before charging back. I don't know if charging back could trigger a blacklist.

Not going to harass executives for 150 dollars... I just want a easy way out...

It isn't the executives who gets back to you, it's the executive team, which is really just glorified (albeit escalated) customer service.

[YudiG]

Crazy, I would try to work it out with management before charging back. I don't know if charging back could trigger a blacklist.

It isn't the executives who gets back to you, it's the executive team, which is really just glorified (albeit escalated) customer service.

+1...but have you tried calling the branch manager? They are usually pretty good about these things...explain the story and we'll see what happens..if not, just send an email/letter to the executive team

[harry]

Not going to harass executives for 150 dollars... I just want a easy way out... Can chargeback but dont want to be blacklisted

Because???

It's only an email.

especially if you're nervous about being blacklisted.