Author Topic: TWC Modem (Read 29600 times)

Ergel · « **Reply #40 on:** March 02, 2014, 02:42:46 PM »

So is that a good buy?

notanonymous · « **Reply #41 on:** March 02, 2014, 05:40:16 PM »

Quote from: Ergel on March 02, 2014, 02:42:46 PM

So is that a good buy?

As far as quality, yes.
As far as price, I assume you shopped around.

Ergel · « **Reply #42 on:** March 02, 2014, 08:01:22 PM »

Quote from: notanonymous on March 02, 2014, 05:40:16 PM

As far as quality, yes.
As far as price, I assume you shopped around.

Yeah, it was a good price, till I realized that I had $10 credit to groupon (I believe from the brooklyn appliance disaster) So I got it for $40-$10 + tax = $32.65

Ergel · « **Reply #43 on:** March 02, 2014, 08:11:21 PM »

Just realized that it is the SB5101U, is that still OK?

notanonymous · « **Reply #44 on:** March 03, 2014, 12:38:21 AM »

Quote from: Ergel on March 02, 2014, 08:11:21 PM

Just realized that it is the SB5101U, is that still OK?

I just took mamash a quick glance and did not see the difference. I would assume that U maybe stands for USB, but it seems they both have USB. Is it returnable? I would assume it is compatible, but better be safe than sorry.

Ergel · « **Reply #45 on:** March 03, 2014, 01:20:48 AM »

Quote from: notanonymous on March 03, 2014, 12:38:21 AM

I just took mamash a quick glance and did not see the difference. I would assume that U maybe stands for USB, but it seems they both have USB. Is it returnable? I would assume it is compatible, but better be safe than sorry.

It is returnable. I guess I'll wait and see then.
Thanks for your help

mbelsky · « **Reply #46 on:** June 24, 2014, 04:50:50 PM »

New SB6141 modem (retail/white version) on sale for $64.99 shipped via newegg on ebay:

http://www.ebay.com/itm/MOTOROLA-SB6141-SURFboard-DOCSIS-3-0-Cable-Modem/380936092215?customid=e266055ba95d459cb08e1fedc2f92ab4&pub=5574652453&afepn=5337259887&campid=5337259887&pt=PCC_Modems&hash=item58b18f7a37&afepn=5337259887

jack12 · « **Reply #47 on:** July 16, 2014, 09:23:26 AM »

I currently am renting a router from TWC. My bill says that I am being charged $5.99/month for internet modem lease and another $5.95 for home wifi. If I buy a Motorola SBG6580, will I be able to save on both those charges because this model is a modem & WiFi?

APoshiterYid · « **Reply #48 on:** July 16, 2014, 09:40:18 AM »

Yes. My bill doesn't have any rental fees.

jack12 · « **Reply #49 on:** July 16, 2014, 09:43:06 AM »

Just to make sure that I was clear - only one charge says that I am paying for the lease - the other just says home wifi. see attached pic

mbelsky · « **Reply #50 on:** July 16, 2014, 09:50:14 AM »

Quote from: jack12 on July 16, 2014, 09:23:26 AM

I currently am renting a router from TWC. My bill says that I am being charged $5.99/month for internet modem lease and another $5.95 for home wifi. If I buy a Motorola SBG6580, will I be able to save on both those charges because this model is a modem & WiFi?

Yes, but buying a standalone modem and standalone router is recommended over a combo unit like that. Better performance and you can upgrade more easily as your needs change.

Buying your own modem and router or a combo unit will make you stop getting charged. If I were you, these are the steps I would take:

1) Purchase your own router and your own modem separately.
2) Tell TW you only want their modem and would like a new unit without wifi (they may try to tell you to keep your combo unit with wifi disabled, but try to push them to send a new modem-only unit anyway).
3) Activate their modem with your router and return their combo unit.
4) Call them again (or chat) and activate your modem. Do not return the new modem they gave you until they warn that you will be charged for it.

The reason you want to do this is if you ever have a problem with your connection, they may try to blame it on your modem. If they do, try basic rebooting/troubleshooting with your modem. If that doesn't work, have them temporarily activate their modem (that you didn't return) and see if the issue goes away. If it does, then its time for you to buy a new modem or get it replaced under warranty.

jack12 · « **Reply #51 on:** August 20, 2014, 08:50:35 AM »

I went to a TWC store to return my device - there was a 1.5 hour wait! So if you are going, beware of the possibility of a long wait

mbelsky · « **Reply #52 on:** August 20, 2014, 09:57:45 AM »

Quote from: jack12 on August 20, 2014, 08:50:35 AM

I went to a TWC store to return my device - there was a 1.5 hour wait! So if you are going, beware of the possibility of a long wait

You have the option to have a twc Tech pick it up from you at home.

jack12 · « **Reply #53 on:** August 21, 2014, 12:26:55 AM »

Quote from: mbelsky on August 20, 2014, 09:57:45 AM

You have the option to have a twc Tech pick it up from you at home.

They didn't tell me that when I called. Oh well. Thanks for letting me know

mbelsky · « **Reply #54 on:** October 03, 2014, 03:42:21 PM »

Just found out that what I told you about being able to have them pick it up is only if you are returning a modem and cable boxes. otherwise, you have to bring it in.

ilherman · « **Reply #55 on:** June 16, 2015, 11:36:26 PM »

I just signed up for TWC. I am a real n00b here so I would appreciate if anyone can guide me what equipment I have to buy and if I have to install it on my own or they do it for me etc. TIA.

Sport · « **Reply #56 on:** June 16, 2015, 11:37:51 PM »

Quote from: ilherman on June 16, 2015, 11:36:26 PM

I just signed up for TWC. I am a real n00b here so I would appreciate if anyone can guide me what equipment I have to buy and if I have to install it on my own or they do it for me etc. TIA.

They install it all for you and charge you a monthly fee. Unless you want to buy your own modem.
Are you using there wifi service ?

ilherman · « **Reply #57 on:** June 16, 2015, 11:39:06 PM »

Quote from: Sport on June 16, 2015, 11:37:51 PM

They install it all for you and charge you a monthly fee. Unless you want to buy your own modem.
Are you using there wifi service ?

Yes, I will be using their wifi and internet service. I set up a date for them to install the internet, what exactly will they do? I will have my own modem.

Sport · « **Reply #58 on:** June 16, 2015, 11:41:50 PM »

Quote from: ilherman on June 16, 2015, 11:39:06 PM

Yes, I will be using their wifi and internet service. I set up a date for them to install the internet, what exactly will they do? I will have my own modem.

I would recommend not using their wifi and getting your own router. Their wifi is spoty and not worth the $5 a month.
They'll probably wire the cables into your house and may even help you set up the modem.

ilherman · « **Reply #59 on:** June 16, 2015, 11:51:06 PM »

Quote from: Sport on June 16, 2015, 11:41:50 PM

I would recommend not using their wifi and getting your own router. Their wifi is spoty and not worth the $5 a month.
They'll probably wire the cables into your house and may even help you set up the modem.

I didn't know that wifi = router. I do plan on bringing my own modem and router. Any idea where I can get a good deal for a good pair?

Also, I will not be on the site when they will be coming down. Do I have to be there?