I opened a PayPal dispute against Alitalia, if they don't respond before the flight is scheduled to depart, can they still get out of refunding me for the flight?
Also if it helps, Alitalia sent me an email that they changed the departure time to 20 minutes earlier then when I booked. Can that be grounds for getting refunded?
I'd rather not take the flights and get fully refunded. Right now (dispute aside), they are offering me to cancel the ticket and only get reimbursed for the taxes I paid.