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Visa:

Make an appointment by emailing Ashrot-Jerusalem@piba.gov.il
Bring along:
Passports
2 Passport pics
Yeshiva letters that you're Jewish and a student (your wife that she's married to you and jewish)
Marriage License

Nice reps to speak to Pnina and Elzah.

Arnona:

Email the following documents to discounts@jerusalem.muni.il

1. scan of the bill
2. scan of first page of everyone's passports
3. scan of everyone's visa
4. letter from rabbi (הצהרה)
5. letter from yeshiva
6. scan of chozeh
7. form filled out

Check if it worked: Call 026296333 press 1 then 1 then wait for a rep and tell them your Arnona acct number they will be able to update you. If the hanacha went through you could pay on the spot with them.

see newcomers guide for further explanation

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« Last edited by jmz on September 06, 2018, 12:32:39 PM »

Author Topic: Misrad Hapnim Master Thread  (Read 152484 times)

Offline moish

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Re: Misrad Hapnim Master Thread
« Reply #420 on: December 10, 2014, 04:41:01 PM »
Is there anywhere to find and print out the Arnona hanacha form online? If I have to go down there to pick one up then I might as well just do it all there.
here you go https://www.jerusalem.muni.il/Municipality/Notebook304/Notebook392/Documents/acnasa2014.pdf

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Re: Misrad Hapnim Master Thread
« Reply #421 on: December 10, 2014, 05:08:55 PM »
Thanks so much!

Offline moish

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Re: Misrad Hapnim Master Thread
« Reply #422 on: December 10, 2014, 06:20:57 PM »

Offline sammy n

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Re: Misrad Hapnim Master Thread
« Reply #423 on: December 11, 2014, 05:18:31 AM »

I went 2 times also and both times they didn't say anything. I guess it's all mazel.
I went again today and they said that Bec my wife only got a visa in November even though I had one for the past 3 years she said I only get from November. but she didn't finish it up Bec she said I need a letter from yeshiva that I wasn't last year Oct, Nov, and Dec.

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Re: Misrad Hapnim Master Thread
« Reply #424 on: December 11, 2014, 07:21:36 AM »
I went again today and they said that Bec my wife only got a visa in November even though I had one for the past 3 years she said I only get from November. but she didn't finish it up Bec she said I need a letter from yeshiva that I wasn't last year Oct, Nov, and Dec.

 :-[ :-[ That stinks, I'm sorry!

I submitted it all online, any data points on when I should try calling to see if it all went through?

Offline sammy n

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Re: Misrad Hapnim Master Thread
« Reply #425 on: December 11, 2014, 08:27:00 AM »

:-[ :-[ That stinks, I'm sorry!

I submitted it all online, any data points on when I should try calling to see if it all went through?
Thanx! Hope all goes well for you!

Offline Mech

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Re: Misrad Hapnim Master Thread
« Reply #426 on: December 11, 2014, 08:36:25 AM »

I went again today and they said that Bec my wife only got a visa in November even though I had one for the past 3 years she said I only get from November. but she didn't finish it up Bec she said I need a letter from yeshiva that I wasn't last year Oct, Nov, and Dec.
Thats insane! As frustrating as it is to keep on going back, I would go back and fight with them. Ask to speak to a supervisor. IMHO the only way the have a chance of getting it is by being firm and don't let them trample on you. Don't back down. It is retarded cause it should be toluy in you. Hope everything works out in the end.

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Re: Misrad Hapnim Master Thread
« Reply #427 on: December 11, 2014, 09:03:58 AM »
Thats insane! As frustrating as it is to keep on going back, I would go back and fight with them. Ask to speak to a supervisor. IMHO the only way the have a chance of getting it is by being firm and don't let them trample on you. Don't back down. It is retarded cause it should be toluy in you. Hope everything works out in the end.

The first time I dealt with arnona, I was applying for the discount for that year, and I also wanted to pay for the previous year. I had moved in at the end of the year and there was an issue with the payment, so I just waited until I was going there anyway to deal with it. I wasn't trying to get the discount for the previous year, I just wanted to pay it and be done. After the clerk processed my discount, I showed her the old documents, and she told me to wait a second. She went to talk to someone and when she came back she told me that they normally can't do this but because I sat down calmly and didn't yell and threaten and fight, they were going to give me the discount for the previous year as well.

Moral of the story: be pleasant. Where's the line between being pleasant but firm and just being a pushover? I don't know. But just take everything we learn from talking to phone reps and hope for the best.

Hatzlacha!

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Re: Misrad Hapnim Master Thread
« Reply #428 on: December 11, 2014, 09:58:41 AM »

The first time I dealt with arnona, I was applying for the discount for that year, and I also wanted to pay for the previous year. I had moved in at the end of the year and there was an issue with the payment, so I just waited until I was going there anyway to deal with it. I wasn't trying to get the discount for the previous year, I just wanted to pay it and be done. After the clerk processed my discount, I showed her the old documents, and she told me to wait a second. She went to talk to someone and when she came back she told me that they normally can't do this but because I sat down calmly and didn't yell and threaten and fight, they were going to give me the discount for the previous year as well.

Moral of the story: be pleasant. Where's the line between being pleasant but firm and just being a pushover? I don't know. But just take everything we learn from talking to phone reps and hope for the best.

Hatzlacha!
I agree that your first approach should always be mentchlich and there is no reason to fight with them, as in the case with your story. But once you see that they are going to give you problems, such as in your case now, unfortunately I have learned the hard way many times that being a nice sweet American won't get you anywhere. There is no such thing as logic with them and customer service is not in the Hebrew dictionary or even in the israeli version of the English dictionary. You want something, you gotta show them you want it.
And any time u ask them why??...   ככה

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Re: Misrad Hapnim Master Thread
« Reply #429 on: December 15, 2014, 05:33:33 AM »
I submitted it all last Thursday, and they wrote back to me this morning requesting one more document. It looks like I'll be getting the discount.  ;D Thanks guys!

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Re: Misrad Hapnim Master Thread
« Reply #430 on: December 15, 2014, 06:44:39 AM »
I submitted it all last Thursday, and they wrote back to me this morning requesting one more document. It looks like I'll be getting the discount.  ;D Thanks guys!
Good for you!!! :D

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Re: Misrad Hapnim Master Thread
« Reply #431 on: December 15, 2014, 10:51:47 AM »

I submitted it all last Thursday, and they wrote back to me this morning requesting one more document. It looks like I'll be getting the discount.  ;D Thanks guys!
I don't mean to lower ur hopes, but don't rejoice until u actually get it. U never know what can happen. Hopefully u will get it!

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Re: Misrad Hapnim Master Thread
« Reply #432 on: December 16, 2014, 02:52:35 AM »
I don't mean to lower ur hopes, but don't rejoice until u actually get it. U never know what can happen. Hopefully u will get it!

Yeah, you're right.

Got this this morning:

Quote
שלום רב
בקשתכם להנחה תיבדק ותינתן לכם תשובה בהקדם האפשרי.
לתשומת  ליבכם , קיים צבר ועומס רב של בקשות  עם מתן החלטה בבקשתכם
ישלח מכתב לכתובת הנכס .
*במידה ויש להשלים מסמכים הבקשה מוחזרת בחזרה לתושב
ויש להמציא את כל המסמכים ביחד.
 
ניתן לפנות למוקד הטלפוני  לכל ברור או שאלה 6296333  .
 
*במידה והמכתב מתעכב ולא מגיע לכתובת הנכס לכל ברור
או שאלה ניתן לפנות גם למוקד הטלפוני.
 
בקשת הנחה אינה פוטרת מתשלום חוב הארנונה . חוב הארנונה שאינו משולם במועדו צובר
הפרשי ריבית והצמדה כחוק ובהיעדר תשלום תאלץ העירייה לנקוט בהליכי אכיפה כנגד החייבים.
 
בכבוד רב
ליטל עדיק

Should I call in, or just wait it out?

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Re: Misrad Hapnim Master Thread
« Reply #433 on: December 16, 2014, 02:15:53 PM »
Supposedly email no longer works for Arnona discount if you're American
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Re: Misrad Hapnim Master Thread
« Reply #434 on: December 16, 2014, 02:39:04 PM »
i just heard that 5 minutes ago...  is it confirmed?

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Re: Misrad Hapnim Master Thread
« Reply #435 on: December 16, 2014, 02:59:04 PM »
Supposedly email no longer works for Arnona discount if you're American

Where did you hear? I've gotten pretty far in the process, I really hope they don't shoot me down now.

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Re: Misrad Hapnim Master Thread
« Reply #436 on: December 16, 2014, 03:44:26 PM »

Supposedly email no longer works for Arnona discount if you're American
of course not, because I was about to do it

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Re: Misrad Hapnim Master Thread
« Reply #437 on: December 16, 2014, 04:57:19 PM »
i just heard that 5 minutes ago...  is it confirmed?
I heard it about 3-4 weeks ago. Has anyone done it since?
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Re: Misrad Hapnim Master Thread
« Reply #438 on: December 16, 2014, 05:07:59 PM »
I heard it about 3-4 weeks ago. Has anyone done it since?

Well obviously it means absolutely nothing until I've actually gotten the discount, but I'm right near the end.. I sent in all my documents and they've been corresponding with me to get a letter from my baal dira. They didn't shoot me down right from the start at least..

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Re: Misrad Hapnim Master Thread
« Reply #439 on: December 16, 2014, 05:15:30 PM »
 As long as u have all ur papers, it's really not a big deal at all to go down to the iriya. Make sure to go either early in the morning or on Tuesday's at 3pm. The wait in line, especially this time of year can get long.