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AMEX T&C on all cards state you can't have had the card within the last 12 months. Most usually specify the family (Gold, Platinum, Zync). Usually no crossover biz to personal (i.e. you can get biz bonus when you have personal).
Sometimes they only disallow that card (i.e. if you have platinum you may still get gold).
How do you know what the terms are?
READ THE T&C ON THE APPLICATION PAGE. THEY ARE VERY CLEAR!!!

Update 4/24/13:
It's no longer clear who will get the bonus, but it's very clear who will not receive it.

Beware of the new addition to the T&C of personal cards:
If you are identified as a current American Express® Cardmember, you may not be eligible for this welcome bonus offer.
We don't know yet the effects, it can't be good, so take it into consideration. It might be a way to cut off churners even after a year of having the product.

You should always send a SM several times. There were multiple reports of success if persistent enough after being denied the bonus. Don't bother calling, only SM! Don't give up so fast. Be creative and harsh. Say that a rep told you that you will get the bonus on the card. Follow up, demand an investigation and follow up again.

I am on the phone with a representative and she is saying that after May 1st, you are only eligible for bonus points on a card once in a lifetime for a card!
Please say this is not true

« Last edited by SearchGuy on March 10, 2014, 04:32:30 PM »

Author Topic: New Amex Bonus Terms  (Read 179141 times)

Offline smart brit

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Re: New Amex Bonus Terms
« Reply #280 on: December 27, 2012, 09:29:36 PM »
With sm I had zero luck. I'm contemplating if I should go ahead calling them as I basically have no legit reason to ask for the bonus as I have a platinum with them.
I'm just curious if they would try and satisfy me as I put on that card the first month almost 30k.

Offline Name Changed

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Re: New Amex Bonus Terms
« Reply #281 on: December 27, 2012, 09:34:49 PM »
It doesnt hurt to call

Offline meshugener

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Re: New Amex Bonus Terms
« Reply #282 on: December 27, 2012, 10:56:17 PM »
For threatening to cancel you can get at least a fifth of the bonus in form of retention.
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Offline smart brit

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Re: New Amex Bonus Terms
« Reply #283 on: December 28, 2012, 12:16:43 AM »
I sure will try and hopefully get em i will keep posted

Offline PETERP

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Re: New Amex Bonus Terms
« Reply #284 on: December 28, 2012, 05:10:17 AM »
With sm I had zero luck. I'm contemplating if I should go ahead calling them as I basically have no legit reason to ask for the bonus as I have a platinum with them.
I'm just curious if they would try and satisfy me as I put on that card the first month almost 30k.

I SMed then and they gave me a date that I would be eligible . I think they did not realize what other cards I had at the time and if I applied for the card that I SMed them about I will not get the bonus
accordinging to the T & Cs

Offline Wheelerdealer

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Re: New Amex Bonus Terms
« Reply #285 on: December 30, 2012, 01:00:49 PM »
About a month ago I signed up for a Gold Business & Platinum with Dans links (Thanks Dan!:)) and I almost reached my spending thresholds on both cards...I was on the phone with AMEX today and they told me that I will only be getting the reward points for my Gold Business & not the Platinum because I can only get 1 offer (even though when I signed up there was offers on both cards):(....has anyone else had this issue?? how to proceed?

Offline meshugener

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Re: New Amex Bonus Terms
« Reply #286 on: December 30, 2012, 01:02:44 PM »
About a month ago I signed up for a Gold Business & Platinum with Dans links (Thanks Dan!:)) and I almost reached my spending thresholds on both cards...I was on the phone with AMEX today and they told me that I will only be getting the reward points for my Gold Business & not the Platinum because I can only get 1 offer (even though when I signed up there was offers on both cards):(....has anyone else had this issue?? how to proceed?
I did it twice in the past 3 months and got the bonus on both of them, both times.
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Offline Wheelerdealer

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Re: New Amex Bonus Terms
« Reply #287 on: December 30, 2012, 01:13:45 PM »
I did it twice in the past 3 months and got the bonus on both of them, both times.
Did you have to call and ask for it? or send a SM? or it posted automatically?

Offline meshugener

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Re: New Amex Bonus Terms
« Reply #288 on: December 30, 2012, 01:22:15 PM »
Did you have to call and ask for it? or send a SM? or it posted automatically?
I had to not call or SM. Thats all. Stupid thing you did.
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Offline Lamdan

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Re: New Amex Bonus Terms
« Reply #289 on: December 30, 2012, 01:59:20 PM »
I had to not call or SM. Thats all. Stupid thing you did.
SMing won't hurt him if the computer system is going to give it to him.
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Offline meshugener

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Re: New Amex Bonus Terms
« Reply #290 on: December 30, 2012, 02:02:38 PM »
SMing won't hurt him if the computer system is going to give it to him.
I'm not so sure.
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Offline Nitantnel

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Re: New Amex Bonus Terms
« Reply #291 on: December 30, 2012, 03:58:26 PM »
I had to not call or SM. Thats all. Stupid thing you did.
So how did not calling/SMing help you?

Offline meshugener

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Re: New Amex Bonus Terms
« Reply #292 on: December 30, 2012, 06:23:24 PM »
So how did not calling/SMing help you?
I got 50k +50k.
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Offline veggiesfruits@aol.com

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Re: New Amex Bonus Terms
« Reply #293 on: December 31, 2012, 11:03:31 PM »
I am a platinum card holder. How do I get 2 $100 cards on Delta?

Offline yaakov s

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Re: New Amex Bonus Terms
« Reply #294 on: December 31, 2012, 11:05:57 PM »
I am a platinum card holder. How do I get 2 $100 cards on Delta?
check the thread nearby about the Amex $200 credit for more info. Check the wiki for details.

Offline dshap

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Re: New Amex Bonus Terms
« Reply #295 on: January 01, 2013, 12:35:46 PM »
Perhaps someone can help me with this? I was inspired by Dan to apply for a second SPG Amex card and was approved. I had just assumed that I would be receiving the welcome bonus again, but now, after spending 5k, it has not happened yet. I sent them a SM and received the following reply:

Dear Mr. DSHAP,

Thank you for taking your valuable time to write to us about this.

I have checked your account and see that you already have a Starwood Preferred Guest Card account (ending in 51008) on which you have received the welcome bonus of 30,000 Starpoints.

Our offer terms specify that you may have more than one Starwood Preferred Guest Card; however, you?re eligible to receive welcome bonus for only one Starwood Preferred Guest Card account. 

Therefore, I am afraid; you will not receive any bonus points on your Starwood Preferred Guest Card account ending in 81003.

We hope this does not discourage you from taking advantage of all the other great benefits that come with your new Card and invite you to explore those benefits at www.americanexpress.com.

We appreciate your understanding in this regard and sincerely apologize for any disappointment this may cause you.

Thank you for your Cardmembership since 1997, and we look forward to continuing to serve you.

Sincerely,                                                                                               
                                                                                               
Bushra Khan
Email Servicing Team               

Is there a way to appeal this? Do I have a chance? Did I make an amateur's mistake somewhere along the way?

Thanks for your help!                                           
American Express Interactive Services

Offline A3

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Re: New Amex Bonus Terms
« Reply #296 on: January 01, 2013, 12:38:20 PM »
Did you put in a starwood guest number?
Did you get the initial 10k bonus?

side Q, is it better to leave it blank, or create a new account, use the new account number, and merge after bonus posts?

Offline smart brit

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Re: New Amex Bonus Terms
« Reply #297 on: January 01, 2013, 02:03:46 PM »
For threatening to cancel you can get at least a fifth of the bonus in form of retention.
just curious what you would answer when you call in to cancel and they say okay let's go ahead and cancel the card and don't offer any retention bonus?
Just to update i sent another sm and they replied that it was sent to to a different department and they would handle the matter and let me know.

Offline dshap

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Re: New Amex Bonus Terms
« Reply #298 on: January 01, 2013, 02:11:30 PM »
1. No
2. No


Offline moko

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Re: New Amex Bonus Terms
« Reply #299 on: January 01, 2013, 02:18:51 PM »
side Q, is it better to leave it blank, or create a new account, use the new account number, and merge after bonus posts?
i left it blank once based on forum advice, and it issued me a new #, but when i tried to activate it online i got an error. less than a week later both accounts were merged  >:(
so now i'm trying with a new # (when i set it up on spg  i added a middle initial- hopefully wont get merged