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AMEX T&C on all cards state you can't have had the card within the last 12 months. Most usually specify the family (Gold, Platinum, Zync). Usually no crossover biz to personal (i.e. you can get biz bonus when you have personal).
Sometimes they only disallow that card (i.e. if you have platinum you may still get gold).
How do you know what the terms are?
READ THE T&C ON THE APPLICATION PAGE. THEY ARE VERY CLEAR!!!

Update 4/24/13:
It's no longer clear who will get the bonus, but it's very clear who will not receive it.

Beware of the new addition to the T&C of personal cards:
If you are identified as a current American Express® Cardmember, you may not be eligible for this welcome bonus offer.
We don't know yet the effects, it can't be good, so take it into consideration. It might be a way to cut off churners even after a year of having the product.

You should always send a SM several times. There were multiple reports of success if persistent enough after being denied the bonus. Don't bother calling, only SM! Don't give up so fast. Be creative and harsh. Say that a rep told you that you will get the bonus on the card. Follow up, demand an investigation and follow up again.

I am on the phone with a representative and she is saying that after May 1st, you are only eligible for bonus points on a card once in a lifetime for a card!
Please say this is not true

« Last edited by SearchGuy on March 10, 2014, 04:32:30 PM »

Author Topic: New Amex Bonus Terms  (Read 178512 times)

Offline dans fan

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Re: New Amex Bonus Terms
« Reply #20 on: August 19, 2012, 12:29:29 PM »
not just his name. he usually is on the mark. this time not

Offline Lamdan

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Re: New Amex Bonus Terms
« Reply #21 on: August 19, 2012, 03:02:31 PM »
not just his name. he usually is on the mark. this time not
1st of all, thanx for the compliment. 2nd of all, a guy wanted to know if he could apply twice in 1 year or if he should be scared of the 12 month rule, to answer that question - the rule doesn't exist. Any ways, gimme a break, is it really so lame!?! :)
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Offline Lamdan

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Re: New Amex Bonus Terms
« Reply #22 on: August 19, 2012, 03:04:14 PM »
+1
Thanx for your adding to this discussion with that brilliant thought! :P :D
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Offline TAVI

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Re: New Amex Bonus Terms
« Reply #23 on: August 28, 2012, 01:33:46 PM »
The 12 month rule doesn't exist.

now, at least few other people getting denied bonus because of the 12 month rule apparently.

http://forums.dansdeals.com/index.php?topic=19614.0

do we want to revisit that "doesn't exist" statement now?

Offline AJK

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Re: New Amex Bonus Terms
« Reply #24 on: August 28, 2012, 01:34:55 PM »
One POSSIBLE exception, does not a rule make.
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Offline JEWDA

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Re: New Amex Bonus Terms
« Reply #25 on: August 28, 2012, 01:37:42 PM »
One POSSIBLE exception, does not a rule make.
+1
And he still didnt answer some questions so its not forsure.
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Offline Tzadik Nistar

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Re: New Amex Bonus Terms
« Reply #26 on: August 28, 2012, 01:57:50 PM »
from my experience If the app that you used to sign up for the card is good then your points will post even if u had the card in the last 12 months but if its a problematic app like the platinum vanilla apps then u need to call after 8 weeks to get your points, on the phone they told me they cant give it because i got the bonus already in the past 12 months but i sent a sm and they posted the points manually

Offline Lamdan

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Re: New Amex Bonus Terms
« Reply #27 on: August 28, 2012, 08:04:05 PM »
now, at least few other people getting denied bonus because of the 12 month rule apparently.

http://forums.dansdeals.com/index.php?topic=19614.0

do we want to revisit that "doesn't exist" statement now?
LOL, a CSR told him he won't get it bec. he had it already. If a CSR says something that makes it true?, the CSR was most probably talking from his ..., BTDT.
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Offline fradl

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Re: New Amex Bonus Terms
« Reply #28 on: August 28, 2012, 10:56:45 PM »
The last time I cancelled my MB platinum card, the csr was extremely nasty and abusive. I then learned to sm to cancel. However, even though I asked for the refund check to be mailed to me when i sm'ed them, it still required a follow up phone call

Offline AJK

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Re: New Amex Bonus Terms
« Reply #29 on: August 29, 2012, 12:15:06 AM »
Not IME.
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Offline Tzadik Nistar

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Re: New Amex Bonus Terms
« Reply #30 on: September 10, 2012, 09:35:07 PM »
Quote
Hi Tzadik,
I have checked our records and see that on 06/05/2012 you have received 50,000 bonus points on another Platinum Card ending in *****. I also see that you cancelled this Card in June 2012.

As you have received 50,000 bonus points within 12 months, therefore, as per the standard policies of the company you are not eligible to earn another 50,000 bonus points on your Platinum Card ending in *****.

I hope you understand that we are bound by certain policies of the company.
Sincerely,
Indrani Shah
Email Servicing Team
American Express Interactive Services
Looks like no more churning with Amex just once in 12 months :'(
Citi AA 18 months
Amex Gold- Plat. 12 months
whats left now?

Offline Lamdan

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Re: New Amex Bonus Terms
« Reply #31 on: September 10, 2012, 10:03:12 PM »
Looks like no more churning with Amex just once in 12 months :'(
Citi AA 18 months
Amex Gold- Plat. 12 months
whats left now?
This is the most important CC related post on DDF in a long time.
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Offline meshugener

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Re: New Amex Bonus Terms
« Reply #32 on: September 10, 2012, 10:16:46 PM »
Now we gotta look for someone being denied the bonus for the plat because of already received the bonus on the Gold, PRG or vice versa.
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Offline AJK

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Re: New Amex Bonus Terms
« Reply #33 on: September 10, 2012, 10:19:50 PM »
Looks like no more churning with Amex just once in 12 months :'(
Citi AA 18 months
Amex Gold- Plat. 12 months
whats left now?

Boooo.
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Offline meshugener

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Re: New Amex Bonus Terms
« Reply #34 on: September 10, 2012, 10:26:14 PM »
And this was for the 50k referral app.
Anyone got the similar with the public 25k app?
#ThinkAboutIt
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Offline Tzadik Nistar

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Re: New Amex Bonus Terms
« Reply #35 on: September 10, 2012, 10:41:26 PM »
I also had a MB Plat. after my regular platinum and they didn't mention anything about it only about the regular platinum that i had a few months earlier could be that they only enforce it on the exact same card (just thoughts)

Offline compddd

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Re: New Amex Bonus Terms
« Reply #36 on: September 11, 2012, 12:47:54 AM »
guess it was only a matter of time until they started enforcing the new T&C

Offline TAVI

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Re: New Amex Bonus Terms
« Reply #37 on: September 11, 2012, 02:04:31 AM »
guess it was only a matter of time until they started enforcing the new T&C

for sure. they started cracking down on the tricks when they stopped matching offer back in sep 2011. its a slow process it appears so i guess "enjoy it while it still lasts".


Offline PETERP

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Re: New Amex Bonus Terms
« Reply #38 on: September 11, 2012, 01:35:26 PM »
guess it was only a matter of time until they started enforcing the new T&C

+1 Sorry to say. Since I now have had every card that they offer, aside from the Plat Biz version,  I will have to wait in line, for the 12 months to pass on each, and the 90 days from previous apps, and be selective about which offers I take.
  Maybe they will offer new cards   :)

Offline meshugener

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Re: New Amex Bonus Terms
« Reply #39 on: October 21, 2012, 01:20:12 AM »
Amex: thank you for calling American Express, my name is Victor and how may I assist you today?
Meshugener: hi, I wanna close my card.
Amex: I'm so sorry to hear that, if I may ask you, what's the reason that you close your card?
Meshugener: yes, because I heard that recently the terms of amex are getting enforced, and I can not get a signup bonus on a card if I had this card within the past 12 months, so I wanna cancel the card so at least in a year I can get the bonus again.
Amex: oh, oh, you're saying that's its brcauser you wanna take advantage of another amex promotion?
Meshugener: yes.
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