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AMEX T&C on all cards state you can't have had the card within the last 12 months. Most usually specify the family (Gold, Platinum, Zync). Usually no crossover biz to personal (i.e. you can get biz bonus when you have personal).
Sometimes they only disallow that card (i.e. if you have platinum you may still get gold).
How do you know what the terms are?
READ THE T&C ON THE APPLICATION PAGE. THEY ARE VERY CLEAR!!!

Update 4/24/13:
It's no longer clear who will get the bonus, but it's very clear who will not receive it.

Beware of the new addition to the T&C of personal cards:
If you are identified as a current American Express® Cardmember, you may not be eligible for this welcome bonus offer.
We don't know yet the effects, it can't be good, so take it into consideration. It might be a way to cut off churners even after a year of having the product.

You should always send a SM several times. There were multiple reports of success if persistent enough after being denied the bonus. Don't bother calling, only SM! Don't give up so fast. Be creative and harsh. Say that a rep told you that you will get the bonus on the card. Follow up, demand an investigation and follow up again.

I am on the phone with a representative and she is saying that after May 1st, you are only eligible for bonus points on a card once in a lifetime for a card!
Please say this is not true

« Last edited by SearchGuy on March 10, 2014, 04:32:30 PM »

Author Topic: New Amex Bonus Terms  (Read 117916 times)

Offline AJK

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Re: New Amex Bonus Terms
« Reply #750 on: April 24, 2013, 04:10:32 PM »
If you are identified as a current American Express® Cardmember, you may not be eligible for this welcome bonus offer. This offer is also not available to applicants who have had this product within the last 12 months or any Consumer ZYNC®, Green or Gold Card account within the last 90 days.

That first sentence seems to be new. Never noticed it before. What does it mean? IMHO, it means if we screw you, then you're screwed, no plausible reason needed  :o

Wowza.

That ain't good.

That means, technically, they can deny you the bonus even if you go from biz to personal or vice versa... or for any other reason they deem fitting  >:(
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Re: New Amex Bonus Terms
« Reply #751 on: April 24, 2013, 04:11:09 PM »
Wiki updated.

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Re: New Amex Bonus Terms
« Reply #752 on: April 24, 2013, 04:13:14 PM »
Wowza.

That ain't good.

That means, technically, they can deny you the bonus even if you go from biz to personal or vice versa... or for any other reason they deem fitting  >:(

Notice the "May Not" as opposed to the "Not Available" on the second part of the T&C.
It sure sounds like they will use it at their own discretion and it isn't a hard rule.

Offline Dan

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Re: New Amex Bonus Terms
« Reply #753 on: April 24, 2013, 04:16:17 PM »
Notice the "May Not" as opposed to the "Not Available" on the second part of the T&C.
It sure sounds like they will use it at their own discretion and it isn't a hard rule.
+1, I wouldn't worry about this yet.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

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Re: New Amex Bonus Terms
« Reply #754 on: April 24, 2013, 04:33:23 PM »
+1, I wouldn't worry about this yet.

But it sure sounds like the higher-ups are onto something. That in itself can't be good.

Offline yaakov s

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Re: New Amex Bonus Terms
« Reply #755 on: April 24, 2013, 04:34:41 PM »
But it sure sounds like the higher-ups are onto something. That in itself can't be good.
thats why he wrote yet

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Re: New Amex Bonus Terms
« Reply #756 on: April 24, 2013, 06:42:01 PM »
Same change of T&C's on the PRG and all personal cards.

I smell trouble..... Big trouble. They might deny bonuses for churners just because they are churners....  >:( >:(

i see it on amex site -- do not see it on dans or other blogs only amex

Offline yaakov s

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Re: New Amex Bonus Terms
« Reply #757 on: April 24, 2013, 06:44:04 PM »
HUH??

I applied and got approved for the MB and the Biz Gold

I wasn't sure If I signed up for the MB when the spend requirement was 1k or 3k ( Yes probably a mistake to ask ANYTHING)

This was the reply


Response (Munish Kumar Kapil)     04/24/2013 06:02 PM

Dear Pester Rebbe,

Thank you for writing in.

On reviewing our records, I see that our concern department is reviewing your Card account regarding the welcome bonus offer eligibility.

The decision is usually made within 72 hours of Card approval. I see that your Card account was opened on 02/21/2013. Therefore, I request you write to us after 24 hours from now and I will be glad to further assist you with your inquiry.

I appreciate your understanding in this matter.

In the meantime, if there is any other way we can be of assistance, please contact us.

Sincerely,           
Munish Kumar Kapil           
Email Servicing Team           
American Express Customer Care


Anyone ever see this??

Offline MEIR613

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Re: New Amex Bonus Terms
« Reply #758 on: April 24, 2013, 06:47:28 PM »
HUH??

I applied and got approved for the MB and the Biz Gold

I wasn't sure If I signed up for the MB when the spend requirement was 1k or 3k ( Yes probably a mistake to ask ANYTHING)

This was the reply


Response (Munish Kumar Kapil)     04/24/2013 06:02 PM

Dear Pester Rebbe,

Thank you for writing in.

On reviewing our records, I see that our concern department is reviewing your Card account regarding the welcome bonus offer eligibility.

The decision is usually made within 72 hours of Card approval. I see that your Card account was opened on 02/21/2013. Therefore, I request you write to us after 24 hours from now and I will be glad to further assist you with your inquiry.

I appreciate your understanding in this matter.

In the meantime, if there is any other way we can be of assistance, please contact us.

Sincerely,           
Munish Kumar Kapil           
Email Servicing Team           
American Express Customer Care


Anyone ever see this??
Bottom line: Don't call or Sm if you have questions.

Do the extra spend if you're not sure IMO.

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Re: New Amex Bonus Terms
« Reply #759 on: April 24, 2013, 07:00:35 PM »
A few amex reps had told me on the phone that they don't have the authorization to give points. It's interesting that the Indians do have.

Offline dovy2

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Re: New Amex Bonus Terms
« Reply #760 on: April 24, 2013, 07:08:35 PM »
I've tried the Indians many times (call weekends or after 12am to get them) and they can't help either. (unless there's this huge note under my account that says "DONT GIVE THIS GUY ANY POINTS"...)

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Re: New Amex Bonus Terms
« Reply #761 on: April 24, 2013, 07:10:02 PM »
I've tried the Indians many times (call weekends or after 12am to get them) and they can't help either. (unless there's this huge note under my account that says "DONT GIVE THIS GUY ANY POINTS"...)

I meant the SM department which only employs Indians.

Offline smart brit

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Re: New Amex Bonus Terms
« Reply #762 on: April 24, 2013, 09:07:39 PM »
If you are identified as a current American Express® Cardmember, you may not be eligible for this welcome bonus offer. This offer is also not available to applicants who have had this product within the last 12 months or any Consumer ZYNC®, Green or Gold Card account within the last 90 days.

That first sentence seems to be new. Never noticed it before. What does it mean? IMHO, it means if we screw you, then you're screwed, no plausible reason needed  :o
I guess that the churning bonuses are almost over  >:(

Offline Smokey Joe Robinson

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Re: New Amex Bonus Terms
« Reply #763 on: April 25, 2013, 12:31:14 AM »
HUH??

I applied and got approved for the MB and the Biz Gold

I wasn't sure If I signed up for the MB when the spend requirement was 1k or 3k ( Yes probably a mistake to ask ANYTHING)

This was the reply


Response (Munish Kumar Kapil)     04/24/2013 06:02 PM

Dear Pester Rebbe,

Thank you for writing in.

On reviewing our records, I see that our concern department is reviewing your Card account regarding the welcome bonus offer eligibility.

The decision is usually made within 72 hours of Card approval. I see that your Card account was opened on 02/21/2013. Therefore, I request you write to us after 24 hours from now and I will be glad to further assist you with your inquiry.

I appreciate your understanding in this matter.

In the meantime, if there is any other way we can be of assistance, please contact us.

Sincerely,           
Munish Kumar Kapil           
Email Servicing Team           
American Express Customer Care


Anyone ever see this??

seems like you can get blacklisted from bonuses (or at least thats where its going)
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Offline moish

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Re: New Amex Bonus Terms
« Reply #764 on: April 26, 2013, 01:26:29 AM »
so i got the points after the second email. (signed up for gold, had platinum) . same person initially denied, then apologized and approved. Laishram Singh