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AMEX T&C on all cards state you can't have had the card within the last 12 months. Most usually specify the family (Gold, Platinum, Zync). Usually no crossover biz to personal (i.e. you can get biz bonus when you have personal).
Sometimes they only disallow that card (i.e. if you have platinum you may still get gold).
How do you know what the terms are?
READ THE T&C ON THE APPLICATION PAGE. THEY ARE VERY CLEAR!!!

Update 4/24/13:
It's no longer clear who will get the bonus, but it's very clear who will not receive it.

Beware of the new addition to the T&C of personal cards:
If you are identified as a current American Express® Cardmember, you may not be eligible for this welcome bonus offer.
We don't know yet the effects, it can't be good, so take it into consideration. It might be a way to cut off churners even after a year of having the product.

You should always send a SM several times. There were multiple reports of success if persistent enough after being denied the bonus. Don't bother calling, only SM! Don't give up so fast. Be creative and harsh. Say that a rep told you that you will get the bonus on the card. Follow up, demand an investigation and follow up again.

I am on the phone with a representative and she is saying that after May 1st, you are only eligible for bonus points on a card once in a lifetime for a card!
Please say this is not true

« Last edited by SearchGuy on March 10, 2014, 04:32:30 PM »

Author Topic: New Amex Bonus Terms  (Read 118107 times)

Offline shimino1

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Re: New Amex Bonus Terms
« Reply #780 on: April 29, 2013, 09:49:21 AM »
The 50k posted .
Good for you.
HUCA HUCA HUCA.

Offline Moshe123

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Re: New Amex Bonus Terms
« Reply #781 on: April 29, 2013, 09:56:40 AM »
The 50k posted .

Good! The persistent ones are winning.

Offline yaakov s

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Re: New Amex Bonus Terms
« Reply #782 on: April 29, 2013, 09:57:53 AM »
Good! The persistent ones are winning.
Good for you.
HUCA HUCA HUCA.
Um! this isnt something that needed HUCA and being persistent . Read again what I quoted

Offline asks

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Re: New Amex Bonus Terms
« Reply #783 on: April 29, 2013, 10:00:41 AM »
Good! The persistent ones are winning.
I got an SM response which listed all my acct opening/closings over past few years with dates and bonus points received.  (sure were a lot!) 
Hard to follow up with another SM to get past that...any advice how to word it? feel free to PM

Offline sky121

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Re: New Amex Bonus Terms
« Reply #784 on: April 29, 2013, 10:05:50 AM »
I got an SM response which listed all my acct opening/closings over past few years with dates and bonus points received.  (sure were a lot!) 
Hard to follow up with another SM to get past that...any advice how to word it? feel free to PM

Wow, that's a first. Never heard of that.
"Not all who wander are lost"

Offline Moshe123

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Re: New Amex Bonus Terms
« Reply #785 on: April 29, 2013, 10:06:44 AM »
Um! this isnt something that needed HUCA and being persistent . Read again what I quoted

Ah ok.

Offline dirah

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Re: New Amex Bonus Terms
« Reply #786 on: April 29, 2013, 10:08:18 AM »
Good! The persistent ones are winning.
-1
Still waiting to hear from a chronic churner who got the points via SM.
I got an SM response which listed all my acct opening/closings over past few years with dates and bonus points received.  (sure were a lot!) 
As I mentioned earlier, had a similar experience over the phone.

Offline Moshe123

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Re: New Amex Bonus Terms
« Reply #787 on: April 29, 2013, 10:08:26 AM »
I got an SM response which listed all my acct opening/closings over past few years with dates and bonus points received.  (sure were a lot!) 
Hard to follow up with another SM to get past that...any advice how to word it? feel free to PM

It means that they are likely to not give you the points. The persistent ones getting don't seem to be the ones that have serially churned the cards over the years. That's what the new terms are for....

Offline asks

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Re: New Amex Bonus Terms
« Reply #788 on: April 29, 2013, 10:15:52 AM »
It means that they are likely to not give you the points. The persistent ones getting don't seem to be the ones that have serially churned the cards over the years. That's what the new terms are for....
I know, I know :(

Offline moish

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Re: New Amex Bonus Terms
« Reply #789 on: April 29, 2013, 10:35:55 AM »
Sorry for my confusion . Which Gold which Plat? Both personal or Biz ?
personal

Offline asks

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Re: New Amex Bonus Terms
« Reply #790 on: April 29, 2013, 01:07:58 PM »
I know, I know :(

Just got moved to the "concerned" team!

Dear asks,

I do see that your Card account is linked to a welcome bonus points offer wherein you can get 25,000 Membership Rewards bonus points after you spend $2,000.00 on the Card within the first 3 months of Cardmembership.

I would like to share that we have created these incentives for first time customers as a way for them to try the benefits of the rewards program. Given this, all existing Cardmembers who have / have had the same product or a product within the same family are not eligible to receive the welcome bonus as the offer available on your Card states:

- Welcome bonus offer not available to applicants who have had this product within the last 12 months or any other Consumer ZYNC, Green or Gold Card or Platinum Card account within the last 90 days.

I see that you had Premier Rewards Gold Card ending in 7xxxx which was closed on 09/07/20xx therefore, I have set up an inquiry on your account and have forwarded this information to the concerned department, so that they may research this matter.

As soon as we receive any information from them, we'll inform you with the outcome of our research.

We appreciate your patience while we work to resolve this matter for you.

Please let us know if we can be of any further assistance to you.

Sincerely,   
Keshav S
Email Servicing Team   
American Express Customer Care

Offline chamdena

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Re: New Amex Bonus Terms
« Reply #791 on: April 29, 2013, 11:19:07 PM »
Aight. I would say conclusively that right now the plat I'd the best. You get the 200 dollar airline credit, 25000 pointd for an easy 2000 dollar spend threshold, and the 450 annual fee back If you do it in good timing (60 days).
That's it.
They have clearly toughned up with giving the bonus on morr than one card in the same family.

Offline MEIR613

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Re: New Amex Bonus Terms
« Reply #792 on: April 29, 2013, 11:30:02 PM »
Just got moved to the "concerned" team!

Dear asks,

I do see that your Card account is linked to a welcome bonus points offer wherein you can get 25,000 Membership Rewards bonus points after you spend $2,000.00 on the Card within the first 3 months of Cardmembership.

I would like to share that we have created these incentives for first time customers as a way for them to try the benefits of the rewards program. Given this, all existing Cardmembers who have / have had the same product or a product within the same family are not eligible to receive the welcome bonus as the offer available on your Card states:

- Welcome bonus offer not available to applicants who have had this product within the last 12 months or any other Consumer ZYNC, Green or Gold Card or Platinum Card account within the last 90 days.

I see that you had Premier Rewards Gold Card ending in 7xxxx which was closed on 09/07/20xx therefore, I have set up an inquiry on your account and have forwarded this information to the concerned department, so that they may research this matter.

As soon as we receive any information from them, we'll inform you with the outcome of our research.

We appreciate your patience while we work to resolve this matter for you.

Please let us know if we can be of any further assistance to you.

Sincerely,   
Keshav S
Email Servicing Team   
American Express Customer Care
Is this for the Plat?

So even though you waited 91 days from PRG to Plat they are still not giving it to you?

Offline asks

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Re: New Amex Bonus Terms
« Reply #793 on: April 30, 2013, 08:52:48 AM »
Is this for the Plat?

So even though you waited 91 days from PRG to Plat they are still not giving it to you?
This was PRG and I have had others PRG within the year.  That was their initial reason for declining the MR bonus

Offline churnbabychurn

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Re: New Amex Bonus Terms
« Reply #794 on: May 04, 2013, 10:13:47 PM »
Strange thing: I have the PRG sign up with 1k spend/50k. (I had a prg within 12 months) The first statement I spent ~$950, I see 950 points pending. On the second statement just closed, I spent ~$500, I see zero points pending.
Why is this, should I SM or wait? -for what?