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AMEX T&C on all cards state you can't have had the card within the last 12 months. Most usually specify the family (Gold, Platinum, Zync). Usually no crossover biz to personal (i.e. you can get biz bonus when you have personal).
Sometimes they only disallow that card (i.e. if you have platinum you may still get gold).
How do you know what the terms are?
READ THE T&C ON THE APPLICATION PAGE. THEY ARE VERY CLEAR!!!

Update 4/24/13:
It's no longer clear who will get the bonus, but it's very clear who will not receive it.

Beware of the new addition to the T&C of personal cards:
If you are identified as a current American Express® Cardmember, you may not be eligible for this welcome bonus offer.
We don't know yet the effects, it can't be good, so take it into consideration. It might be a way to cut off churners even after a year of having the product.

You should always send a SM several times. There were multiple reports of success if persistent enough after being denied the bonus. Don't bother calling, only SM! Don't give up so fast. Be creative and harsh. Say that a rep told you that you will get the bonus on the card. Follow up, demand an investigation and follow up again.

I am on the phone with a representative and she is saying that after May 1st, you are only eligible for bonus points on a card once in a lifetime for a card!
Please say this is not true

« Last edited by SearchGuy on March 10, 2014, 04:32:30 PM »

Author Topic: New Amex Bonus Terms  (Read 118109 times)

Offline Baruch

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Re: New Amex Bonus Terms
« Reply #855 on: May 09, 2013, 10:06:12 PM »
How do you like this for a start?
When I get the points il really start rubbing it in!
I wish you hatzlacha. I hope you get the points.
That chat helps your chances by about 0.001 percent.

Offline lcyitz

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Re: New Amex Bonus Terms
« Reply #856 on: May 10, 2013, 12:32:33 AM »
Did anyone hear back from the "concerned" team? That's where all  my Sm's end up :(

Offline mendy704

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Re: New Amex Bonus Terms
« Reply #857 on: May 12, 2013, 02:37:21 PM »
i signed up for the amex plat in Jan. and got the 100k bonus. a month later i signed up for the prg card 50k bonus unaware of the new t&c. i SM'ed today asking why i haven't received my points and this was the response i got:

Response (Harminder Singh)     05/12/2013 08:24 AM
Dear ***********,

Thank you for writing in.

I understand your concern with regards to the promotional offer linked to your Premier Rewards Gold Card (ending in *****).

Due to some technical difficulties we are unable to see the information in our records.

In order to assist you in the matter, I request you to call at the number mentioned on the back of your Card [or (800) 528-4800 (24 hours / 7 days a week)] and one of our representatives will assist you over the call.

We look forward to speaking with you soon.

Sincerely,                                                                                               
                                                                                               
Harminder Singh
Email Servicing Team                                                           
American Express Customer Care

What do i do now? thanx

Offline Shreknit

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Re: New Amex Bonus Terms
« Reply #858 on: May 12, 2013, 02:47:13 PM »
i signed up for the amex plat in Jan. and got the 100k bonus. a month later i signed up for the prg card 50k bonus unaware of the new t&c. i SM'ed today asking why i haven't received my points and this was the response i got:

Response (Harminder Singh)     05/12/2013 08:24 AM
Dear ***********,

Thank you for writing in.

I understand your concern with regards to the promotional offer linked to your Premier Rewards Gold Card (ending in *****).

Due to some technical difficulties we are unable to see the information in our records.

In order to assist you in the matter, I request you to call at the number mentioned on the back of your Card [or (800) 528-4800 (24 hours / 7 days a week)] and one of our representatives will assist you over the call.

We look forward to speaking with you soon.

Sincerely,                                                                                               
                                                                                             
Harminder Singh
Email Servicing Team                                                         
American Express Customer Care

What do i do now? thanx
Call them.

Offline mendy704

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Re: New Amex Bonus Terms
« Reply #859 on: May 12, 2013, 03:16:09 PM »
I thought there's no chance of getting the points over the phone?

Offline Moshe123

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Re: New Amex Bonus Terms
« Reply #860 on: May 12, 2013, 03:25:19 PM »
I thought there's no chance of getting the points over the phone?

Indeed

Offline Shreknit

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Re: New Amex Bonus Terms
« Reply #861 on: May 12, 2013, 03:26:51 PM »
I thought there's no chance of getting the points over the phone?
I've done it though it took a call to corporate.

Offline mendy704

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Re: New Amex Bonus Terms
« Reply #862 on: May 12, 2013, 03:39:08 PM »
I called and the rep told me he can't override the system but he put in a complaint on my behalf does that mean anything? what should i do now?
thanx

Offline Moshe123

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Re: New Amex Bonus Terms
« Reply #863 on: May 12, 2013, 03:56:48 PM »
I called and the rep told me he can't override the system but he put in a complaint on my behalf does that mean anything? what should i do now?
thanx

It means nothing. Though it helps you're overall case.

Offline mendy704

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Re: New Amex Bonus Terms
« Reply #864 on: May 12, 2013, 04:11:41 PM »
so what should i do now SM again? What do i write?

Offline mendy704

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Re: New Amex Bonus Terms
« Reply #865 on: May 14, 2013, 12:35:55 AM »
Well here's another successful report with just 2 SM's:
Thanx for all your help

customer     05/13/2013 03:46 PM
Dear Customer Care Team,
I'm writing in response to my phone call yesterday with a team rep. I am truly shocked and hurt in how i have been mislead into believing that i would be eligible for the 50k membership rewards signup bonus, and now told that i'm not eligible. I really expected more out of American Express, a company that until now I've come to trust to the utmost. I recently opened a new line in my business, and of course Amex was my choice for credit cards. How disappointed I am to know now that I might have made a big mistake.
I hope you understand my frustration, and are looking forward to hearing back.
Sincerely,
*********

Response (Subarna Bijayalaxmi Das)     05/13/2013 03:59 PM
Dear *******,

I apologize for the inconvenience caused to you.

You will be happy to know that I have issued 50,000 bonus points to your Card account. These points are available for immediate use.

Now, you have a total of *** points available to be used!

I hope that I have provided excellent service and handled your inquiry to your satisfaction.

We truly take pride in being associated with you and would strive to serve you better.

Have a wonderful day!

Sincerely,           
           
Subarna Bijayalaxmi Das           
Email Servicing Team           
American Express Customer Care

Offline jaywhy

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Re: New Amex Bonus Terms
« Reply #866 on: May 14, 2013, 01:17:40 AM »
Well here's another successful report with just 2 SM's:
Thanx for all your help

customer     05/13/2013 03:46 PM
Dear Customer Care Team,
I'm writing in response to my phone call yesterday with a team rep. I am truly shocked and hurt in how i have been mislead into believing that i would be eligible for the 50k membership rewards signup bonus, and now told that i'm not eligible. I really expected more out of American Express, a company that until now I've come to trust to the utmost. I recently opened a new line in my business, and of course Amex was my choice for credit cards. How disappointed I am to know now that I might have made a big mistake.
I hope you understand my frustration, and are looking forward to hearing back.
Sincerely,
*********

Response (Subarna Bijayalaxmi Das)     05/13/2013 03:59 PM
Dear *******,

I apologize for the inconvenience caused to you.

You will be happy to know that I have issued 50,000 bonus points to your Card account. These points are available for immediate use.

Now, you have a total of *** points available to be used!

I hope that I have provided excellent service and handled your inquiry to your satisfaction.

We truly take pride in being associated with you and would strive to serve you better.

Have a wonderful day!

Sincerely,           
           
Subarna Bijayalaxmi Das           
Email Servicing Team           
American Express Customer Care
Congrats!
Looks like SM is really the way to go.

Offline Shmulyg

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Re: New Amex Bonus Terms
« Reply #867 on: May 14, 2013, 03:47:55 AM »
Still waiting for a success story from a frequent churner.

Offline TC610

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Re: New Amex Bonus Terms
« Reply #868 on: May 14, 2013, 06:13:27 PM »
...and waiting for a success story for a SPG churn after being told "no"...

Offline compddd

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Re: New Amex Bonus Terms
« Reply #869 on: May 14, 2013, 06:38:45 PM »
Mendy got really lucky