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AMEX T&C on all cards state you can't have had the card within the last 12 months. Most usually specify the family (Gold, Platinum, Zync). Usually no crossover biz to personal (i.e. you can get biz bonus when you have personal).
Sometimes they only disallow that card (i.e. if you have platinum you may still get gold).
How do you know what the terms are?
READ THE T&C ON THE APPLICATION PAGE. THEY ARE VERY CLEAR!!!

Update 4/24/13:
It's no longer clear who will get the bonus, but it's very clear who will not receive it.

Beware of the new addition to the T&C of personal cards:
If you are identified as a current American Express® Cardmember, you may not be eligible for this welcome bonus offer.
We don't know yet the effects, it can't be good, so take it into consideration. It might be a way to cut off churners even after a year of having the product.

You should always send a SM several times. There were multiple reports of success if persistent enough after being denied the bonus. Don't bother calling, only SM! Don't give up so fast. Be creative and harsh. Say that a rep told you that you will get the bonus on the card. Follow up, demand an investigation and follow up again.

I am on the phone with a representative and she is saying that after May 1st, you are only eligible for bonus points on a card once in a lifetime for a card!
Please say this is not true

« Last edited by SearchGuy on March 10, 2014, 04:32:30 PM »

Author Topic: New Amex Bonus Terms  (Read 117922 times)

Offline churnbabychurn

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Re: New Amex Bonus Terms
« Reply #870 on: May 14, 2013, 07:42:50 PM »
Is this true?! I think this guy really believes his own Bs.
"
I understand your concern.

However, as you had the same Card within last one year, your account isn't eligible for the promotion.

Even if I try, our system will not let me issue the bonus points on your account. I know this may be a little disappointing but you may see various promotions throughout the year.

I appreciate your understanding and I am sorry for the inconvenience caused. If there is any other way in which we may be of assistance, please contact us.

Sincerely,   
   
Shuja Ul Imtiyaz
Email Servicing Team
American Express Customer Care

Offline compddd

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Re: New Amex Bonus Terms
« Reply #871 on: May 15, 2013, 10:30:35 AM »
They don't let you get a sign up bonus per business, otherwise people would just keep creating business after business to get bonuses.

Offline SPLP

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Re: New Amex Bonus Terms
« Reply #872 on: May 15, 2013, 12:08:31 PM »
They don't let you get a sign up bonus per business, otherwise people would just keep creating business after business to get bonuses.

I am sure u are rt about amex , though iirc ink allows-

Offline Shmulyg

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Re: New Amex Bonus Terms
« Reply #873 on: May 16, 2013, 10:21:47 PM »
I am sure u are rt about amex , though iirc ink allows-
Ink allows regardless.

Offline Shmulyg

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Re: New Amex Bonus Terms
« Reply #874 on: May 16, 2013, 10:24:31 PM »
Is this true?! I think this guy really believes his own Bs.
"
I understand your concern.

However, as you had the same Card within last one year, your account isn't eligible for the promotion.

Even if I try, our system will not let me issue the bonus points on your account. I know this may be a little disappointing but you may see various promotions throughout the year.

I appreciate your understanding and I am sorry for the inconvenience caused. If there is any other way in which we may be of assistance, please contact us.

Sincerely,   
   
Shuja Ul Imtiyaz
Email Servicing Team
American Express Customer Care
He's probably technically telling the truth that "our system will not let me issue the bonus points on your account," though, he can manually offer them as courtesy points.

Offline PETERP

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Re: New Amex Bonus Terms
« Reply #875 on: May 16, 2013, 11:31:51 PM »
He's probably technically telling the truth that "our system will not let me issue the bonus points on your account," though, he can manually offer them as courtesy points.

And maybe risk losing his job, in the process . I see more and more computer generated allowances
and restrictions amongst all card issuers lately

Amex , and City to name a few IME .

Offline Shmulyg

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Re: New Amex Bonus Terms
« Reply #876 on: May 16, 2013, 11:47:09 PM »
And maybe risk losing his job, in the process . I see more and more computer generated allowances
and restrictions amongst all card issuers lately

Amex , and City to name a few IME .
Read through the last few pages of this thread and you'll see that most, if not all, of those successful in getting the bonus despite having the card in the last 12 months were courtesy points. Phrases like "You will be happy to know that I have issued 50,000 bonus points to your Card account" clearly indicate that, IMHO. As to them losing their jobs, i'm not privy to the inner workings at Amex and to the policies they enact for their employees, so i'm afraid i can't comment on that.

Offline churnbabychurn

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Re: New Amex Bonus Terms
« Reply #877 on: May 16, 2013, 11:55:00 PM »
+1

Offline compddd

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Re: New Amex Bonus Terms
« Reply #878 on: May 18, 2013, 10:42:45 PM »
I cancelled my Business Plat over a year ago, but Amex still sends me snail mail updates about that card acting like I still have it. I also noticed that if I go to http://www304.americanexpress.com/getthecard?intlink=US-Homepage-LookingForACard-PersonalCards# a picture of a SPG and a Bus Plat show up there under the heading "My cards" (My only Amex card right now is an SPG.)

Should I be worried? Anyone else ever had this happen to them?

Offline Shmulyg

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Re: New Amex Bonus Terms
« Reply #879 on: May 19, 2013, 04:00:21 AM »
I cancelled my Business Plat over a year ago, but Amex still sends me snail mail updates about that card acting like I still have it. I also noticed that if I go to http://www304.americanexpress.com/getthecard?intlink=US-Homepage-LookingForACard-PersonalCards# a picture of a SPG and a Bus Plat show up there under the heading "My cards" (My only Amex card right now is an SPG.)

Should I be worried?
I see no reason to.

Anyone else ever had this happen to them?
My canceled plat appeared at that link too until i cleared my cookies.
« Last Edit: May 19, 2013, 04:05:01 AM by Shmulyg »

Offline Nitantnel

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Re: New Amex Bonus Terms
« Reply #880 on: May 19, 2013, 04:02:58 AM »
I cancelled my Business Plat over a year ago, but Amex still sends me snail mail updates about that card acting like I still have it. I also noticed that if I go to http://www304.americanexpress.com/getthecard?intlink=US-Homepage-LookingForACard-PersonalCards# a picture of a SPG and a Bus Plat show up there under the heading "My cards" (My only Amex card right now is an SPG.)

Should I be worried? Anyone else ever had this happen to them?

Yup, this is classic.

Offline TAVI

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Re: New Amex Bonus Terms
« Reply #881 on: May 28, 2013, 04:58:39 PM »
My father just received a targeted offer for Amex Biz Plat for 50K after $5K spend. He just closed a plat about 3 months ago so technically with Amex's new restrictions, he should not be able to get the bonus right?

The odd thing is that no where in the targeted mail nor the application page that i access using his invite code, does it state the usual restriction verbiage (i.e. that if he had this card or a similar card in the past 12 month he is not eligible for the bonus).

Does this mean he can apply for this card and get the points even tho he just closed the same Amex plat card? can't i just claim that the offer he received didn't stated any such rules?

Offline Nitantnel

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Re: New Amex Bonus Terms
« Reply #882 on: May 28, 2013, 05:05:01 PM »
Amex mail is ALMOST NEVER in sync with reality. They send mail for closed accounts, for accounts that never existed. You can try applying for it, but IMO you are definitely up for a fight.

Offline Smokey Joe Robinson

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Re: New Amex Bonus Terms
« Reply #883 on: May 28, 2013, 05:21:35 PM »
My father just received a targeted offer for Amex Biz Plat for 50K after $5K spend. He just closed a plat about 3 months ago so technically with Amex's new restrictions, he should not be able to get the bonus right?

The odd thing is that no where in the targeted mail nor the application page that i access using his invite code, does it state the usual restriction verbiage (i.e. that if he had this card or a similar card in the past 12 month he is not eligible for the bonus).

Does this mean he can apply for this card and get the points even tho he just closed the same Amex plat card? can't i just claim that the offer he received didn't stated any such rules?

Is the closed plat a business plat? If not he is eligible.
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Offline PETERP

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Re: New Amex Bonus Terms
« Reply #884 on: May 29, 2013, 05:23:33 AM »
My father just received a targeted offer for Amex Biz Plat for 50K after $5K spend. He just closed a plat about 3 months ago so technically with Amex's new restrictions, he should not be able to get the bonus right?

The odd thing is that no where in the targeted mail nor the application page that i access using his invite code, does it state the usual restriction verbiage (i.e. that if he had this card or a similar card in the past 12 month he is not eligible for the bonus).

Does this mean he can apply for this card and get the points even tho he just closed the same Amex plat card? can't i just claim that the offer he received didn't stated any such rules?


Take a screenshot and call Amex to get a confirmation of eligibility with name etc . As Smokey Joe said he should be ok but best to not them any wiggle room .