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AMEX T&C on all cards state you can't have had the card within the last 12 months. Most usually specify the family (Gold, Platinum, Zync). Usually no crossover biz to personal (i.e. you can get biz bonus when you have personal).
Sometimes they only disallow that card (i.e. if you have platinum you may still get gold).
How do you know what the terms are?
READ THE T&C ON THE APPLICATION PAGE. THEY ARE VERY CLEAR!!!

Update 4/24/13:
It's no longer clear who will get the bonus, but it's very clear who will not receive it.

Beware of the new addition to the T&C of personal cards:
If you are identified as a current American Express® Cardmember, you may not be eligible for this welcome bonus offer.
We don't know yet the effects, it can't be good, so take it into consideration. It might be a way to cut off churners even after a year of having the product.

You should always send a SM several times. There were multiple reports of success if persistent enough after being denied the bonus. Don't bother calling, only SM! Don't give up so fast. Be creative and harsh. Say that a rep told you that you will get the bonus on the card. Follow up, demand an investigation and follow up again.

I am on the phone with a representative and she is saying that after May 1st, you are only eligible for bonus points on a card once in a lifetime for a card!
Please say this is not true

« Last edited by SearchGuy on March 10, 2014, 04:32:30 PM »

Author Topic: New Amex Bonus Terms  (Read 175979 times)

Offline Hudi

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Re: New Amex Bonus Terms
« Reply #600 on: April 08, 2013, 02:56:14 PM »
Question: I recently opened the PRG a few months after closing two zync cards and a business platinum. Met the spend, statement closed a few days ago, no bonus yet. What are my chances? Worth an SM to see if they are pending somehow?

Offline dovy2

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Re: New Amex Bonus Terms
« Reply #601 on: April 08, 2013, 05:13:04 PM »
I was promised by a AMEX rep (who mistakenly said) that i will be getting the points, now they don't want to honor her words.
who can I speak to?
any1 with experience in such a case?

Offline yaakov s

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Re: New Amex Bonus Terms
« Reply #602 on: April 08, 2013, 05:15:17 PM »
Question: I recently opened the PRG a few months after closing two zync cards and a business platinum. Met the spend, statement closed a few days ago, no bonus yet. What are my chances? Worth an SM to see if they are pending somehow?
Just check if they are pending either by calling MR ,or online by points summary

Offline Smokey Joe Robinson

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Re: New Amex Bonus Terms
« Reply #603 on: April 08, 2013, 11:37:27 PM »
I was promised by a AMEX rep (who mistakenly said) that i will be getting the points, now they don't want to honor her words.
who can I speak to?
any1 with experience in such a case?

If you have her name, dept info, date and time of call, and her ID number, then you perhaps have a fighting chance if you can get them to pull it up and listen to the recording.
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Offline chaim

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Amex PLatinum sign up bonus denial
« Reply #604 on: April 10, 2013, 05:34:02 PM »
I signed up for Amex platinum card personal and one for business. I signed up for one on Jan 3,2013 and one on Jan 4, 2013.  At that point Dan had posted 50k bonus on each with 3k spending. I signed up got the spending in the time frame required and AMEX only gave me 25k on personal and ZERO on business , they claim that was the sign up offer at those time. They told me if I can show them a screen shot of the offer then they will honor it, otherwise they arnt budging. ANYONE have any ideas? I need shut cards down already bc every month I stay on cuts into the $450 a year. Anyone have similar experience and can help me out? ( I had not previously had either of the cards so that cant be the reason) Thank you

Offline MEIR613

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Re: Amex PLatinum sign up bonus denial
« Reply #605 on: April 10, 2013, 05:34:39 PM »
Oh, why the new thread ::)

Offline churnbabychurn

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Re: Amex PLatinum sign up bonus denial
« Reply #606 on: April 10, 2013, 05:37:37 PM »
I signed up for Amex platinum card personal and one for business. I signed up for one on Jan 3,2013 and one on Jan 4, 2013.  At that point Dan had posted 50k bonus on each with 3k spending. I signed up got the spending in the time frame required and AMEX only gave me 25k on personal and ZERO on business , they claim that was the sign up offer at those time. They told me if I can show them a screen shot of the offer then they will honor it, otherwise they arnt budging. ANYONE have any ideas? I need shut cards down already bc every month I stay on cuts into the $450 a year. Anyone have similar experience and can help me out? ( I had not previously had either of the cards so that cant be the reason) Thank you
did you have any other amex charge cards recently?

Offline shimino1

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Re: Amex PLatinum sign up bonus denial
« Reply #607 on: April 10, 2013, 06:43:14 PM »
Oh, why the new thread ::)

please be patient with us rookies we appreciate all the great and helpful advice but were new and don't always know were to look

Offline meshugener

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Re: Amex PLatinum sign up bonus denial
« Reply #608 on: April 10, 2013, 06:55:35 PM »
please be patient with us rookies we appreciate all the great and helpful advice but were new and don't always know were to look
No excuses. Search.
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Offline Moshe123

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Re: Amex PLatinum sign up bonus denial
« Reply #609 on: April 10, 2013, 07:00:00 PM »
No excuses. Search.

Cut him some slack.

Offline shimino1

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Re: Amex PLatinum sign up bonus denial
« Reply #610 on: April 10, 2013, 07:17:14 PM »
No excuses. Search.

let me guss, you never made a mistake as a new ddf'er :)

Offline dovy2

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Re: New Amex Bonus Terms
« Reply #611 on: April 10, 2013, 07:35:24 PM »
If you have her name, dept info, date and time of call, and her ID number, then you perhaps have a fighting chance if you can get them to pull it up and listen to the recording.
but who to speak to?
regular rep's and reg supervisors don't have authority

Offline MEIR613

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Re: Amex PLatinum sign up bonus denial
« Reply #612 on: April 10, 2013, 08:04:51 PM »
please be patient with us rookies we appreciate all the great and helpful advice but were new and don't always know were to look
I know, I am one too. But there is a lot of information of DDF and usually the question you have is already answered.

I don't want discourage you from asking questions, just trying to encourage you to read because your answer will most probably be there.

Offline shimino1

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Re: Amex PLatinum sign up bonus denial
« Reply #613 on: April 10, 2013, 08:26:03 PM »
I know, I am one too. But there is a lot of information of DDF and usually the question you have is already answered.

I don't want discourage you from asking questions, just trying to encourage you to read because your answer will most probably be there.

probably true but the info isent always up to date but in that case maybe we shuld just continue an existing thread

Offline Smokey Joe Robinson

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Re: New Amex Bonus Terms
« Reply #614 on: April 10, 2013, 10:23:18 PM »
but who to speak to?
regular rep's and reg supervisors don't have authority

corporate or the correspondence unit. You usually need to mail a letter to them. You can try to get it escalated by calling in as well, but you never know where your message is sent.
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Offline Matovu

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Re: New Amex Bonus Terms
« Reply #615 on: April 11, 2013, 10:35:03 AM »
Most people did not have luck with the 100K bonus in the beggininng of the year.

I did though...

i don;t know why.

Offline Moshe123

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Re: New Amex Bonus Terms
« Reply #616 on: April 11, 2013, 10:55:41 AM »
Most people did not have luck with the 100K bonus in the beggininng of the year.

I did though...

i don;t know why.

Those that had luck is because they were within the T&Cs.

Offline Dan

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Re: New Amex Bonus Terms
« Reply #617 on: April 11, 2013, 11:01:21 AM »
Not me :)
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline jaywhy

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Re: New Amex Bonus Terms
« Reply #618 on: April 11, 2013, 12:52:42 PM »

Offline chaim

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AMEX PLatinum sign up bonus denial
« Reply #619 on: April 11, 2013, 02:07:26 PM »
anyone have screen shot from jan 3 or 4th 2013 for Amex platinum sign up bonus? I signed up for Business and personal platinum cards and they gave me zero points on business and only 25k on consumer, AMEX claims that was sign up offer and DAN posted for 50k a piece. Thank you