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AMEX T&C on all cards state you can't have had the card within the last 12 months. Most usually specify the family (Gold, Platinum, Zync). Usually no crossover biz to personal (i.e. you can get biz bonus when you have personal).
Sometimes they only disallow that card (i.e. if you have platinum you may still get gold).
How do you know what the terms are?
READ THE T&C ON THE APPLICATION PAGE. THEY ARE VERY CLEAR!!!

Update 4/24/13:
It's no longer clear who will get the bonus, but it's very clear who will not receive it.

Beware of the new addition to the T&C of personal cards:
If you are identified as a current American Express® Cardmember, you may not be eligible for this welcome bonus offer.
We don't know yet the effects, it can't be good, so take it into consideration. It might be a way to cut off churners even after a year of having the product.

You should always send a SM several times. There were multiple reports of success if persistent enough after being denied the bonus. Don't bother calling, only SM! Don't give up so fast. Be creative and harsh. Say that a rep told you that you will get the bonus on the card. Follow up, demand an investigation and follow up again.

Quote from: shmebeble on March 10, 2014, 11:39:09 AM
I am on the phone with a representative and she is saying that after May 1st, you are only eligible for bonus points on a card once in a lifetime for a card!
Please say this is not true

« Last edited by SearchGuy on March 10, 2014, 04:32:30 PM »

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Author Topic: New Amex Bonus Terms  (Read 177455 times)

Offline dovy2

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Re: New Amex Bonus Terms
« Reply #760 on: April 24, 2013, 07:08:35 PM »
I've tried the Indians many times (call weekends or after 12am to get them) and they can't help either. (unless there's this huge note under my account that says "DONT GIVE THIS GUY ANY POINTS"...)
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Online Moshe123

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Re: New Amex Bonus Terms
« Reply #761 on: April 24, 2013, 07:10:02 PM »
Quote from: dovy2 on April 24, 2013, 07:08:35 PM
I've tried the Indians many times (call weekends or after 12am to get them) and they can't help either. (unless there's this huge note under my account that says "DONT GIVE THIS GUY ANY POINTS"...)

I meant the SM department which only employs Indians.
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Offline smart brit

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Re: New Amex Bonus Terms
« Reply #762 on: April 24, 2013, 09:07:39 PM »
Quote from: Smokey Joe Robinson on April 24, 2013, 12:59:04 PM
If you are identified as a current American Express® Cardmember, you may not be eligible for this welcome bonus offer. This offer is also not available to applicants who have had this product within the last 12 months or any Consumer ZYNC®, Green or Gold Card account within the last 90 days.

That first sentence seems to be new. Never noticed it before. What does it mean? IMHO, it means if we screw you, then you're screwed, no plausible reason needed  :o
I guess that the churning bonuses are almost over  >:(
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Offline Smokey Joe Robinson

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Re: New Amex Bonus Terms
« Reply #763 on: April 25, 2013, 12:31:14 AM »
Quote from: yaakov s on April 24, 2013, 06:44:04 PM
HUH??

I applied and got approved for the MB and the Biz Gold

I wasn't sure If I signed up for the MB when the spend requirement was 1k or 3k ( Yes probably a mistake to ask ANYTHING)

This was the reply


Response (Munish Kumar Kapil)     04/24/2013 06:02 PM

Dear Pester Rebbe,

Thank you for writing in.

On reviewing our records, I see that our concern department is reviewing your Card account regarding the welcome bonus offer eligibility.

The decision is usually made within 72 hours of Card approval. I see that your Card account was opened on 02/21/2013. Therefore, I request you write to us after 24 hours from now and I will be glad to further assist you with your inquiry.

I appreciate your understanding in this matter.

In the meantime, if there is any other way we can be of assistance, please contact us.

Sincerely,           
Munish Kumar Kapil           
Email Servicing Team           
American Express Customer Care


Anyone ever see this??

seems like you can get blacklisted from bonuses (or at least thats where its going)
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Offline moish

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Re: New Amex Bonus Terms
« Reply #764 on: April 26, 2013, 01:26:29 AM »
so i got the points after the second email. (signed up for gold, had platinum) . same person initially denied, then apologized and approved. Laishram Singh
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Offline henche

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Re: New Amex Bonus Terms
« Reply #765 on: April 26, 2013, 01:34:26 AM »
So I had it sent to review, and they said it would take up to two cycles. Now if I message they just say it is under review and I should be patient.
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Online Moshe123

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Re: New Amex Bonus Terms
« Reply #766 on: April 26, 2013, 05:39:29 AM »
Quote from: moish on April 26, 2013, 01:26:29 AM
so i got the points after the second email. (signed up for gold, had platinum) . same person initially denied, then apologized and approved. Laishram Singh

Congratulations. And another successful report.
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Offline PETERP

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Re: New Amex Bonus Terms
« Reply #767 on: April 26, 2013, 09:12:27 AM »
Quote from: Moshe123 on April 26, 2013, 05:39:29 AM
Congratulations. And another successful report.

Sorry for my confusion . Which Gold which Plat? Both personal or Biz ?
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Online Moshe123

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Re: New Amex Bonus Terms
« Reply #768 on: April 26, 2013, 09:39:54 AM »
Quote from: PETERP on April 26, 2013, 09:12:27 AM
Sorry for my confusion . Which Gold which Plat? Both personal or Biz ?

Sounds like personal.

The bottom line is to not give up. There are already numerous reports of getting points undeservedly after being persistent. ONLY WORKS WITH SM. DON'T BOTHER CALLING.
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Offline PETERP

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Re: New Amex Bonus Terms
« Reply #769 on: April 26, 2013, 09:41:09 AM »
Quote from: Moshe123 on April 26, 2013, 09:39:54 AM
Sounds like personal.

The bottom line is to not give up. There are already numerous reports of getting points undeservedly after being persistent. ONLY WORKS WITH SM. DON'T BOTHER CALLING.

Thanks .
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Offline moshiach1

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Re: New Amex Bonus Terms
« Reply #770 on: April 26, 2013, 01:23:27 PM »
Tried via sm even though i knew im not eligible:

"in order to have the matter evaluated further so that appropriate actions can be taken, you will be happy to know, I have initiated an investigation for you.

Our concerned Special Team will now investigate this matter and as soon as the matter is resolved, well notify you. "

Not the response I wanted as I don't want them to "investigate" my account as I received many bonuses before
« Last Edit: April 26, 2013, 01:32:02 PM by moshiach1 »
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Online Moshe123

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Re: New Amex Bonus Terms
« Reply #771 on: April 26, 2013, 01:28:15 PM »
Quote from: moshiach1 on April 26, 2013, 01:23:27 PM
Tried via sm even though i knew im not eligible:

"in order to have the matter evaluated further so that appropriate actions can be taken, you will be happy to know, I have initiated an investigation for you.

Our concerned Special Team will now investigate this matter and as soon as the matter is resolved, well notify you. "

Not the response I wanted as I don't want to push them as I received many bonuses before

This doesn't help you. You won't get it from this. Don't give up. Take tips from above.
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Offline moshiach1

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Re: New Amex Bonus Terms
« Reply #772 on: April 26, 2013, 01:32:50 PM »
Quote from: Moshe123 on April 26, 2013, 01:28:15 PM
This doesn't help you. You won't get it from this. Don't give up. Take tips from above.

I should respond to that? or wait?

also should i transfer out my points , i don't want them clawed...
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Offline Tzadik Nistar

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Re: New Amex Bonus Terms
« Reply #773 on: April 26, 2013, 01:33:17 PM »
After waiting patiently for a year after my last platinum sign up I'm ready to apply again, does anybody have experience with applying a year after opening the card? or do I need to wait a year from closing?
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Offline moshiach1

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Re: New Amex Bonus Terms
« Reply #774 on: April 26, 2013, 01:35:47 PM »
Quote from: Tzadik Nistar on April 26, 2013, 01:33:17 PM
After waiting patiently for a year after my last platinum sign up I'm ready to apply again, does anybody have experience with applying a year after opening the card? or do I need to wait a year from closing?
from closing
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Offline Tzadik Nistar

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Re: New Amex Bonus Terms
« Reply #775 on: April 26, 2013, 02:57:45 PM »
Quote from: moshiach1 on April 26, 2013, 01:35:47 PM
from closing
Is this from personal experience or just assuming after reading the t/c?
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Online Moshe123

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Re: New Amex Bonus Terms
« Reply #776 on: April 26, 2013, 03:07:11 PM »
Quote from: Tzadik Nistar on April 26, 2013, 02:57:45 PM
Is this from personal experience or just assuming after reading the t/c?

It is a fact.
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Offline PETERP

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Re: New Amex Bonus Terms
« Reply #777 on: April 26, 2013, 03:32:20 PM »
Quote from: Moshe123 on April 26, 2013, 03:07:11 PM
It is a fact.

+1. I SMed Amex and they answered one year from closing date of my Specific same family card for next card eligibility  .
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Offline dirah

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Re: New Amex Bonus Terms
« Reply #778 on: April 27, 2013, 06:03:21 AM »
Quote from: Moshe123 on April 26, 2013, 03:07:11 PM
It is a fact.
+1
When complaining about not getting the bonus, the reps gave me the exact dates that I close my previous accounts.
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Offline yaakov s

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Re: New Amex Bonus Terms
« Reply #779 on: April 29, 2013, 09:45:51 AM »
Quote from: yaakov s on April 24, 2013, 06:44:04 PM
HUH??

I applied and got approved for the MB and the Biz Gold

I wasn't sure If I signed up for the MB when the spend requirement was 1k or 3k ( Yes probably a mistake to ask ANYTHING)

This was the reply


Response (Munish Kumar Kapil)     04/24/2013 06:02 PM

Dear Pester Rebbe,

Thank you for writing in.

On reviewing our records, I see that our concern department is reviewing your Card account regarding the welcome bonus offer eligibility.

The decision is usually made within 72 hours of Card approval. I see that your Card account was opened on 02/21/2013. Therefore, I request you write to us after 24 hours from now and I will be glad to further assist you with your inquiry.

I appreciate your understanding in this matter.

In the meantime, if there is any other way we can be of assistance, please contact us.

Sincerely,           
Munish Kumar Kapil           
Email Servicing Team           
American Express Customer Care


Anyone ever see this??
The 50k posted .
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