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AMEX T&C on all cards state you can't have had the card within the last 12 months. Most usually specify the family (Gold, Platinum, Zync). Usually no crossover biz to personal (i.e. you can get biz bonus when you have personal).
Sometimes they only disallow that card (i.e. if you have platinum you may still get gold).
How do you know what the terms are?
READ THE T&C ON THE APPLICATION PAGE. THEY ARE VERY CLEAR!!!

Update 4/24/13:
It's no longer clear who will get the bonus, but it's very clear who will not receive it.

Beware of the new addition to the T&C of personal cards:
If you are identified as a current American Express® Cardmember, you may not be eligible for this welcome bonus offer.
We don't know yet the effects, it can't be good, so take it into consideration. It might be a way to cut off churners even after a year of having the product.

You should always send a SM several times. There were multiple reports of success if persistent enough after being denied the bonus. Don't bother calling, only SM! Don't give up so fast. Be creative and harsh. Say that a rep told you that you will get the bonus on the card. Follow up, demand an investigation and follow up again.

I am on the phone with a representative and she is saying that after May 1st, you are only eligible for bonus points on a card once in a lifetime for a card!
Please say this is not true

« Last edited by SearchGuy on March 10, 2014, 04:32:30 PM »

Author Topic: New Amex Bonus Terms  (Read 175891 times)

Offline Moshe123

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Re: New Amex Bonus Terms
« Reply #860 on: May 12, 2013, 03:25:19 PM »
I thought there's no chance of getting the points over the phone?

Indeed

Offline Shreknit

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Re: New Amex Bonus Terms
« Reply #861 on: May 12, 2013, 03:26:51 PM »
I thought there's no chance of getting the points over the phone?
I've done it though it took a call to corporate.

Offline mendy704

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Re: New Amex Bonus Terms
« Reply #862 on: May 12, 2013, 03:39:08 PM »
I called and the rep told me he can't override the system but he put in a complaint on my behalf does that mean anything? what should i do now?
thanx

Offline Moshe123

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Re: New Amex Bonus Terms
« Reply #863 on: May 12, 2013, 03:56:48 PM »
I called and the rep told me he can't override the system but he put in a complaint on my behalf does that mean anything? what should i do now?
thanx

It means nothing. Though it helps you're overall case.

Offline mendy704

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Re: New Amex Bonus Terms
« Reply #864 on: May 12, 2013, 04:11:41 PM »
so what should i do now SM again? What do i write?

Offline mendy704

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Re: New Amex Bonus Terms
« Reply #865 on: May 14, 2013, 12:35:55 AM »
Well here's another successful report with just 2 SM's:
Thanx for all your help

customer     05/13/2013 03:46 PM
Dear Customer Care Team,
I'm writing in response to my phone call yesterday with a team rep. I am truly shocked and hurt in how i have been mislead into believing that i would be eligible for the 50k membership rewards signup bonus, and now told that i'm not eligible. I really expected more out of American Express, a company that until now I've come to trust to the utmost. I recently opened a new line in my business, and of course Amex was my choice for credit cards. How disappointed I am to know now that I might have made a big mistake.
I hope you understand my frustration, and are looking forward to hearing back.
Sincerely,
*********

Response (Subarna Bijayalaxmi Das)     05/13/2013 03:59 PM
Dear *******,

I apologize for the inconvenience caused to you.

You will be happy to know that I have issued 50,000 bonus points to your Card account. These points are available for immediate use.

Now, you have a total of *** points available to be used!

I hope that I have provided excellent service and handled your inquiry to your satisfaction.

We truly take pride in being associated with you and would strive to serve you better.

Have a wonderful day!

Sincerely,           
           
Subarna Bijayalaxmi Das           
Email Servicing Team           
American Express Customer Care

Offline jaywhy

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Re: New Amex Bonus Terms
« Reply #866 on: May 14, 2013, 01:17:40 AM »
Well here's another successful report with just 2 SM's:
Thanx for all your help

customer     05/13/2013 03:46 PM
Dear Customer Care Team,
I'm writing in response to my phone call yesterday with a team rep. I am truly shocked and hurt in how i have been mislead into believing that i would be eligible for the 50k membership rewards signup bonus, and now told that i'm not eligible. I really expected more out of American Express, a company that until now I've come to trust to the utmost. I recently opened a new line in my business, and of course Amex was my choice for credit cards. How disappointed I am to know now that I might have made a big mistake.
I hope you understand my frustration, and are looking forward to hearing back.
Sincerely,
*********

Response (Subarna Bijayalaxmi Das)     05/13/2013 03:59 PM
Dear *******,

I apologize for the inconvenience caused to you.

You will be happy to know that I have issued 50,000 bonus points to your Card account. These points are available for immediate use.

Now, you have a total of *** points available to be used!

I hope that I have provided excellent service and handled your inquiry to your satisfaction.

We truly take pride in being associated with you and would strive to serve you better.

Have a wonderful day!

Sincerely,           
           
Subarna Bijayalaxmi Das           
Email Servicing Team           
American Express Customer Care
Congrats!
Looks like SM is really the way to go.

Offline Shmulyg

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Re: New Amex Bonus Terms
« Reply #867 on: May 14, 2013, 03:47:55 AM »
Still waiting for a success story from a frequent churner.

Offline TC610

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Re: New Amex Bonus Terms
« Reply #868 on: May 14, 2013, 06:13:27 PM »
...and waiting for a success story for a SPG churn after being told "no"...

Offline compddd

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Re: New Amex Bonus Terms
« Reply #869 on: May 14, 2013, 06:38:45 PM »
Mendy got really lucky

Offline churnbabychurn

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Re: New Amex Bonus Terms
« Reply #870 on: May 14, 2013, 07:42:50 PM »
Is this true?! I think this guy really believes his own Bs.
"
I understand your concern.

However, as you had the same Card within last one year, your account isn't eligible for the promotion.

Even if I try, our system will not let me issue the bonus points on your account. I know this may be a little disappointing but you may see various promotions throughout the year.

I appreciate your understanding and I am sorry for the inconvenience caused. If there is any other way in which we may be of assistance, please contact us.

Sincerely,   
   
Shuja Ul Imtiyaz
Email Servicing Team
American Express Customer Care

Offline compddd

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Re: New Amex Bonus Terms
« Reply #871 on: May 15, 2013, 10:30:35 AM »
They don't let you get a sign up bonus per business, otherwise people would just keep creating business after business to get bonuses.

Offline SPLP

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Re: New Amex Bonus Terms
« Reply #872 on: May 15, 2013, 12:08:31 PM »
They don't let you get a sign up bonus per business, otherwise people would just keep creating business after business to get bonuses.

I am sure u are rt about amex , though iirc ink allows-

Offline Shmulyg

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Re: New Amex Bonus Terms
« Reply #873 on: May 16, 2013, 10:21:47 PM »
I am sure u are rt about amex , though iirc ink allows-
Ink allows regardless.

Offline Shmulyg

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Re: New Amex Bonus Terms
« Reply #874 on: May 16, 2013, 10:24:31 PM »
Is this true?! I think this guy really believes his own Bs.
"
I understand your concern.

However, as you had the same Card within last one year, your account isn't eligible for the promotion.

Even if I try, our system will not let me issue the bonus points on your account. I know this may be a little disappointing but you may see various promotions throughout the year.

I appreciate your understanding and I am sorry for the inconvenience caused. If there is any other way in which we may be of assistance, please contact us.

Sincerely,   
   
Shuja Ul Imtiyaz
Email Servicing Team
American Express Customer Care
He's probably technically telling the truth that "our system will not let me issue the bonus points on your account," though, he can manually offer them as courtesy points.

Offline PETERP

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Re: New Amex Bonus Terms
« Reply #875 on: May 16, 2013, 11:31:51 PM »
He's probably technically telling the truth that "our system will not let me issue the bonus points on your account," though, he can manually offer them as courtesy points.

And maybe risk losing his job, in the process . I see more and more computer generated allowances
and restrictions amongst all card issuers lately

Amex , and City to name a few IME .

Offline Shmulyg

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Re: New Amex Bonus Terms
« Reply #876 on: May 16, 2013, 11:47:09 PM »
And maybe risk losing his job, in the process . I see more and more computer generated allowances
and restrictions amongst all card issuers lately

Amex , and City to name a few IME .
Read through the last few pages of this thread and you'll see that most, if not all, of those successful in getting the bonus despite having the card in the last 12 months were courtesy points. Phrases like "You will be happy to know that I have issued 50,000 bonus points to your Card account" clearly indicate that, IMHO. As to them losing their jobs, i'm not privy to the inner workings at Amex and to the policies they enact for their employees, so i'm afraid i can't comment on that.

Offline churnbabychurn

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Re: New Amex Bonus Terms
« Reply #877 on: May 16, 2013, 11:55:00 PM »
+1

Offline compddd

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Re: New Amex Bonus Terms
« Reply #878 on: May 18, 2013, 10:42:45 PM »
I cancelled my Business Plat over a year ago, but Amex still sends me snail mail updates about that card acting like I still have it. I also noticed that if I go to http://www304.americanexpress.com/getthecard?intlink=US-Homepage-LookingForACard-PersonalCards# a picture of a SPG and a Bus Plat show up there under the heading "My cards" (My only Amex card right now is an SPG.)

Should I be worried? Anyone else ever had this happen to them?

Offline Shmulyg

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Re: New Amex Bonus Terms
« Reply #879 on: May 19, 2013, 04:00:21 AM »
I cancelled my Business Plat over a year ago, but Amex still sends me snail mail updates about that card acting like I still have it. I also noticed that if I go to http://www304.americanexpress.com/getthecard?intlink=US-Homepage-LookingForACard-PersonalCards# a picture of a SPG and a Bus Plat show up there under the heading "My cards" (My only Amex card right now is an SPG.)

Should I be worried?
I see no reason to.

Anyone else ever had this happen to them?
My canceled plat appeared at that link too until i cleared my cookies.
« Last Edit: May 19, 2013, 04:05:01 AM by Shmulyg »