Due to the hurricane, my parents flight to Israel for Monday was cancelled. After 3 hours on hold, a customer service asked if she had a regular ticket or a "glitch" ticket. After asking what the difference was, he said that i should just answer him. When saying it was a glitch ticket, he immediately said sorry he couldn't help and could get them on a flight in a week.
In addition, until today, El Al was willing to refund tickets due to the hurricane but NOT the 75 dollar upgrade to a direct flight. After noticing the rule that ALL funds must be refunded if the airline itself cancels, they offered to do so.
El Al's customer service and despicable back pedaling after this glitch, especially using it to their advantage in a natural disaster, is sickening. Beware....