Author Topic: El Al laying down the law  (Read 8068 times)

Offline Ergel

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Re: El Al laying down the law
« Reply #30 on: October 30, 2012, 10:28:33 AM »
Let's consider the following scenario. You have six flights canceled and 1500 passengers need to be rescheduled and you only have 700 empty seats the rest of the week. Doesn't it make sense to rebook your full paying passengers this week and the people who got in on a mistake fare next week? (I'm not saying theyshouldn't be cordial and if there are empty seats they should mess you over but just a question of priority)
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Re: El Al laying down the law
« Reply #31 on: October 30, 2012, 10:51:10 AM »
sby?  who's talking about sby?  maybe you missed the op... we're talking about rescheduling onto other flights that have open seats due to the hurricane.  standby procedures are irrelevant.   
I was refuting
this isn't an upgrade priority list, it's rescheduling the actual flight you paid for.  every customer has the same rights to be rescheduled.   

Which isn't the way the airline industry works. When there limited space on a flight, there is a priority list of who gets the seats, as evidenced by SBY lists. If LY would book 3000 pax on the SBY list of every flight this week, then clear in apporpiate order, you'd be happy? Instead they just took those at the end of the list & moved them to later flights. Ensuring their best customers are taken care of first.

What you quote Israeli law does seem to be true however there is no time provision & they can rebook whenever they want.
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Offline Aeajda1

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Re: El Al laying down the law
« Reply #32 on: October 30, 2012, 03:04:17 PM »
Since I posted this and have read all the responses, I'd weigh in simply as follows:

If you come out with a press release, as the VP of Customer Service did, stating he's happy to accomodate EVERYONE and is glad people can reconnect with loved ones, etc., then follow it. To separate "classes" in this unique instance is ridiculous. It's not as though this was "discounted fare".. it was a mistake on a full priced fare. As such, it has the same class associated with it as a full priced fare. The customer service rep had no clue but asked if it was a "glitch ticket" (which is a disgusting question to ask a customer and way to presumptive) or a regular ticket.

Oh yea, and what I failed to add was that my folks were headed in for a simcha. When this was conveyed, the same person said "yea sure, everyone says that." El Al sucks, plain and simple. Jewish company or not, you simply DO NOT take advantage of customers that way, regardless of what they did or didn't pay.

Offline yare

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Re: El Al laying down the law
« Reply #33 on: October 30, 2012, 03:36:59 PM »
I was refuting
yes, but the wrong thing ;)
If LY would book 3000 pax on the SBY list of every flight this week, then clear in apporpiate order, you'd be happy? Instead they just took those at the end of the list & moved them to later flights. Ensuring their best customers are taken care of first.
if they're actually separating by fare buckets, that's one thing.   if they're separating based on "glitch," that's something else.   the rep didn't ask what fare bucket they were booked into, they're not rebooking based on fare buckets, he asked if it was the glitch fare.    after it's honored they're in a fare bucket just like everyone else, doesn't matter what they actually paid.    it's also no way indicative of their "best customers."   it's very possible many of their "best customers" are flying on these tickets as well.

on a somewhat side note, it's really ridiculous how this is still being touted as a massive mistake fare/glitch.   not a month after the "glitch," delta on a regular sale had better prices going from mia-tlv than ly did with all the hype. what a joke.   

Offline PlatinumGuy

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Re: El Al laying down the law
« Reply #34 on: October 30, 2012, 03:41:19 PM »

on a somewhat side note, it's really ridiculous how this is still being touted as a massive mistake fare/glitch.   not a month after the "glitch," delta on a regular sale had better prices going from mia-tlv than ly did with all the hype. what a joke.   
Werent the tickets $350 each?

Delta didn't sell tickets for 350.
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Offline yare

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Re: El Al laying down the law
« Reply #35 on: October 30, 2012, 04:16:16 PM »
Werent the tickets $350 each?

Delta didn't sell tickets for 350.
they were 350 only in the way beginning, they then slowly rose to 450 and 550 before being pulled.   

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Re: El Al laying down the law
« Reply #36 on: October 30, 2012, 04:18:21 PM »
they were 350 only in the way beginning, they then slowly rose to 450 and 550 before being pulled.   
-1.
If you saw prices rising that was because of seat inventory for the dates you were searching.
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Offline Aeajda1

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Re: El Al laying down the law
« Reply #37 on: October 30, 2012, 04:47:15 PM »
Ahhhh, I've been doing a bit of research on El Al's operating procedure and on it's website, I found their Conditions of Carriage. Notice that 9.2.2 (a) states that one of your options is to extend the validity of your ticket. As US law states that price mistake tickets must be treated like any other ticket, then had you paid regular fare, the airline would've most likely agreed to extend your stay. Essentially, the airline is in violation of both their own Conditions of Carriage and US law. Also, they have the Israeli laws listed on their webpage and from my understanding of it (it is translated already into English) they may have even violated Israeli law. All of this because they did not properly offer my parents the compensation they are supposed to by their own admission.:

9.2 Cancellation, rerouting, delays and denied boarding compensation
9.2.1 We will take all necessary measures to avoid delay in carrying you and your Baggage. In the exercise of these measures and in order to prevent a flight cancellation, in unusual circumstances we may arrange for a flight to be operated on our behalf by an alternative carrier and/or aircraft.
9.2.2 Except as otherwise provided by the Warsaw Convention or the Montreal Convention, if we cancel a flight, fail to operate a flight reasonably according to the schedule, fail to stop at your destination or Stopover destination, or cause you to miss a connecting flight with us on which you hold a confirmed reservation we shall, in agreement with the Passenger, either:
(a) carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity of your Ticket; or
(b) within a reasonable period of time re-route you to the destination shown on your Ticket by our own services or those of another carrier, or by other mutually agreed means and class of transportation without additional charge. If the fare and charges for the revised routing are lower than what you have paid, we shall refund the difference; or
(c) make a refund in accordance with the provisions of Article 10.2.

Offline daganster

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Re: El Al laying down the law
« Reply #38 on: October 30, 2012, 05:52:09 PM »
Slightly OT I bough a few glitch tickets and canceled them while they were promising a full refund. I waited a month, as they told me, and I didn't receive a refund. Elal an Expedia were sending me back and forth btw them as if I were a yo yo now I'm in the midst of a dispute with Amex.

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Re: El Al laying down the law
« Reply #39 on: October 30, 2012, 06:01:21 PM »
If anything here is despicable it's taking advantage of a companys error.

I certainly hope they'd prioritze their customers when trying to rebook.

Just be grateful they offered to rebook at all, AFAIK they don't have to (just refund).

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Offline Aeajda1

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Re: El Al laying down the law
« Reply #40 on: October 30, 2012, 06:23:29 PM »
Slightly OT I bough a few glitch tickets and canceled them while they were promising a full refund. I waited a month, as they told me, and I didn't receive a refund. Elal an Expedia were sending me back and forth btw them as if I were a yo yo now I'm in the midst of a dispute with Amex.

I had to cancel two of my "glitch tickets" and did so BEFORE August 31st deadline. El Al refunded only one. When disputing it, they stated to AMEX that they charged a $250 cancellation fee, contrary to the two emails I received direct from El Al confirming that there would be no penalty. However, t hey stated it would take 6-8 weeks to process (ridiculous). That makes sense that I was sent the cancellation fee because if it took that long to process, that would take me outside the window of no fee being assessed. El Al personnel are crooks, plain and simple. They complain they lost money and are trying to do shady things to recoup those losses when in fact, no one realizes these aren't truly glitch tickets. They simply pull shtick like other intl. airlines and add $1,000 in fuel surcharges. Crooks.

Offline U-no-me!

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Re: El Al laying down the law
« Reply #41 on: October 30, 2012, 06:25:10 PM »
I had to cancel two of my "glitch tickets" and did so BEFORE August 31st deadline. El Al refunded only one. When disputing it, they stated to AMEX that they charged a $250 cancellation fee, contrary to the two emails I received direct from El Al confirming that there would be no penalty. However, t hey stated it would take 6-8 weeks to process (ridiculous). That makes sense that I was sent the cancellation fee because if it took that long to process, that would take me outside the window of no fee being assessed. El Al personnel are crooks, plain and simple. They complain they lost money and are trying to do shady things to recoup those losses when in fact, no one realizes these aren't truly glitch tickets. They simply pull shtick like other intl. airlines and add $1,000 in fuel surcharges. Crooks.

Dispute again and send a copy of the email to amex.
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Offline joeb1

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Re: El Al laying down the law
« Reply #42 on: October 30, 2012, 06:29:10 PM »
I had to cancel two of my "glitch tickets" and did so BEFORE August 31st deadline. El Al refunded only one. When disputing it, they stated to AMEX that they charged a $250 cancellation fee, contrary to the two emails I received direct from El Al confirming that there would be no penalty. However, t hey stated it would take 6-8 weeks to process (ridiculous). That makes sense that I was sent the cancellation fee because if it took that long to process, that would take me outside the window of no fee being assessed. El Al personnel are crooks, plain and simple. They complain they lost money and are trying to do shady things to recoup those losses when in fact, no one realizes these aren't truly glitch tickets. They simply pull shtick like other intl. airlines and add $1,000 in fuel surcharges. Crooks.

I disagree with you. I think you should take a chill. They did honor our tickets so just chill out.

Offline Jkhein

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Re: El Al laying down the law
« Reply #43 on: October 30, 2012, 06:29:30 PM »
@Aeajda1, who are you really?

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Re: El Al laying down the law
« Reply #44 on: October 30, 2012, 06:30:51 PM »
Vote U-no-me '14!