i sent this email to virgin america today if anyone else has any ides how to fix this, it would be appreciated.
To virgin America
I am looking to redeem points on virgin Australia from lax to mel, as of now you can book the lax to Sydney or to Brisbane and connect on to Melbourne, as of the upcoming april thay are starting to fly lax to mel nonstop thay are already marketing those flights and on their website have it available for redemption and even other partners like delta have it. Your rep told me they also see it but cannot book it since they cannot price it out, meaning that for every redemption on partner airlines there is a chart listing every destination [which can be viewed online], however this hasn’t been added on yet. I assume it would be 40k round trip economy like lax to syd or Brisbane. I would really appreciate it if you could pass this message on to the right department who take care of this so we can enjoy this new route.
p.s the rep ventured to say that maybe virgin Australia hasn’t authorized virgin America to book this route, I find that very hard to believe as literally every other route they fly can be booked.