Author Topic: Elal issuing full refunds for flights departing up until 11/29  (Read 17237 times)

Offline JEWDA

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Nov 2011
  • Posts: 3660
  • Total likes: 4
  • DansDeals.com Hat Tips 75
    • View Profile
  • Programs: Dansdeals PRESIDENTIAL Platinum Elite, SPG Gold, Hyatt Diamond, HHonors Gold, Avis Presidents Club, King Fisher Silver, Hertz #1 Club President Circle Gold, SIXT Platinum, PC Platinum Elite
Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #100 on: November 26, 2012, 10:52:53 AM »
What did you end up doing? they are telling me the same, this makes no sense, i paid only $390
told her to speak to a supervisor and they said they can make an exception.
Your Ad Can Be Here! PM For Lowest Rates.

Offline traveler2

  • DansDeals Copper Elite
  • *
  • Join Date: Nov 2012
  • Posts: 9
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: ca
Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #101 on: November 26, 2012, 09:16:32 PM »
Expect 6 to 8 weeks for a refund.  I called CSR at El Al inquiring my refund.  She said it is in process. I will receive my "mistake" fare refund plus $75 refund

Offline KidOOO

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Oct 2011
  • Posts: 1793
  • Total likes: 14
  • DansDeals.com Hat Tips 2
  • Gender: Male
    • View Profile
  • Location: NY
Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #102 on: November 27, 2012, 01:14:27 AM »
told her to speak to a supervisor and they said they can make an exception.

what number did you call? USA or israel?

I was on the phone for an hour with no luck

Offline KidOOO

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Oct 2011
  • Posts: 1793
  • Total likes: 14
  • DansDeals.com Hat Tips 2
  • Gender: Male
    • View Profile
  • Location: NY
Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #103 on: November 27, 2012, 01:17:01 AM »
No offense but this is standard and once you changed to direct they stopped letting you cancel
'

I only changed 1 way to direct, the flight there is still with stopover

is there anything i can do with my amex? i used the platinum, do any of there programs cover flight cancellations?

Offline waterpri

  • Dansdeals Silver Elite
  • **
  • Join Date: Oct 2012
  • Posts: 98
  • Total likes: 1
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #104 on: December 19, 2012, 12:36:25 PM »
Has anyone received their refund?  Still havent gotten mine.

Offline dvol

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Jun 2009
  • Posts: 319
  • Total likes: 8
  • DansDeals.com Hat Tips 5
    • View Profile
Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #105 on: December 19, 2012, 01:39:16 PM »
Emailed ElAl yesterday and got this response:

Dear XXXXXX,

I have fowarded your e-mail to the supervisor of our Refunds department for handling, their direct e-mail is refunds@elalusa.com.
Our refunds department is currently experiencing an overwhelming amount of refund request. We ask for your patience in this matter; the refund is in process.

Sincerely,
Nubia Ramos
Customer Relations, USA

Offline caveman924

  • Dansdeals Silver Elite
  • **
  • Join Date: Jun 2012
  • Posts: 70
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Toronto
Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #106 on: December 21, 2012, 01:15:59 AM »
Haha keep waiting....my parents had to cancel their "glitch" tickets because of Superstorm Sandy and have yet to see their refund....it seems ElAl is milking the 8 weeks in the 6-8 weeks for refunds policy.

In regards to the glitch tickets the reason people got mixed responses is because when people changed their tickets to direct tickets, El Al reclassified the tickets to the lowest class possible for tickets which has the toughest restrictions attached to it. Expect to wait the full 8 weeks to see your refunds.

Also, if anyone has problems in the future that requires the cancellation of the ticket for reasons such as weather related cancellations, etc. and they give you a hard time about the $75 remind them that it was not a value added service separate from the ticket but rather an "upgrade" from a connecting flight to a direct flight, which classifies the payment as part of the fair and therefore the $75 must also be refunded.

Offline KidOOO

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Oct 2011
  • Posts: 1793
  • Total likes: 14
  • DansDeals.com Hat Tips 2
  • Gender: Male
    • View Profile
  • Location: NY
Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #107 on: December 22, 2012, 11:46:49 PM »
Has anyone received their refund?  Still havent gotten mine.

me nither

Offline aryeh1

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jan 2011
  • Posts: 4242
  • Total likes: 8
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: DDF

Offline txtmax4

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2009
  • Posts: 6975
  • Total likes: 9
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #109 on: December 30, 2012, 02:49:09 PM »
Anyone had flights BEYOND 11/29 and successfully cancelled and got fully refunded?
If yes, please share your story!
If You See Something, Say Something!!

Offline Mocha

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Feb 2011
  • Posts: 2519
  • Total likes: 5
  • DansDeals.com Hat Tips 3
    • View Profile
Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #110 on: December 30, 2012, 04:50:24 PM »
I think they're waiting for the shekel to get stronger before they start issuing the refunds.  ::)

Offline waterpri

  • Dansdeals Silver Elite
  • **
  • Join Date: Oct 2012
  • Posts: 98
  • Total likes: 1
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #111 on: January 15, 2013, 04:13:50 PM »
So eight weeks has come and gone.  Anyone else still waiting for their refund?

Offline Mocha

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Feb 2011
  • Posts: 2519
  • Total likes: 5
  • DansDeals.com Hat Tips 3
    • View Profile
Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #112 on: January 15, 2013, 06:34:26 PM »
So eight weeks has come and gone.  Anyone else still waiting for their refund?
i think many

Offline danR

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Mar 2010
  • Posts: 347
  • Total likes: 24
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #113 on: January 15, 2013, 10:50:57 PM »
Still waiting for my refund . Anyone get theirs?

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 60365
  • Total likes: 7627
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #114 on: January 15, 2013, 10:51:15 PM »
Chargeback.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline txtmax4

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2009
  • Posts: 6975
  • Total likes: 9
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #115 on: January 15, 2013, 10:55:55 PM »
Chargeback.
Wondering if I should do that on my one-week old cancellation...
If You See Something, Say Something!!

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 60365
  • Total likes: 7627
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #116 on: January 15, 2013, 10:59:29 PM »
Wondering if I should do that on my one-week old cancellation...
No.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline txtmax4

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2009
  • Posts: 6975
  • Total likes: 9
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #117 on: January 16, 2013, 12:00:07 AM »
No.
Why do you say so?
I was never told a timeframe.
If You See Something, Say Something!!

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 60365
  • Total likes: 7627
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #118 on: January 16, 2013, 12:03:48 AM »
Why do you say so?
I was never told a timeframe.
Because refunds can take a few weeks to process and it's a vile thing to do without allowing adequate time and making a follow-up call.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Ergel

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Jun 2010
  • Posts: 12669
  • Total likes: 815
  • DansDeals.com Hat Tips 3
    • View Profile
Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #119 on: January 16, 2013, 12:09:36 AM »
Because refunds can take a few weeks to process and it's a vile thing to do without allowing adequate time and making a follow-up call.
+1000
Life isn't about checking the boxes. Nobody cares.