Author Topic: Elal issuing full refunds for flights departing up until 11/29  (Read 13538 times)

Offline dvol

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #105 on: December 19, 2012, 01:39:16 PM »
Emailed ElAl yesterday and got this response:

Dear XXXXXX,

I have fowarded your e-mail to the supervisor of our Refunds department for handling, their direct e-mail is refunds@elalusa.com.
Our refunds department is currently experiencing an overwhelming amount of refund request. We ask for your patience in this matter; the refund is in process.

Sincerely,
Nubia Ramos
Customer Relations, USA

Offline caveman924

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #106 on: December 21, 2012, 01:15:59 AM »
Haha keep waiting....my parents had to cancel their "glitch" tickets because of Superstorm Sandy and have yet to see their refund....it seems ElAl is milking the 8 weeks in the 6-8 weeks for refunds policy.

In regards to the glitch tickets the reason people got mixed responses is because when people changed their tickets to direct tickets, El Al reclassified the tickets to the lowest class possible for tickets which has the toughest restrictions attached to it. Expect to wait the full 8 weeks to see your refunds.

Also, if anyone has problems in the future that requires the cancellation of the ticket for reasons such as weather related cancellations, etc. and they give you a hard time about the $75 remind them that it was not a value added service separate from the ticket but rather an "upgrade" from a connecting flight to a direct flight, which classifies the payment as part of the fair and therefore the $75 must also be refunded.

Offline KidOOO

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #107 on: December 22, 2012, 11:46:49 PM »
Has anyone received their refund?  Still havent gotten mine.

me nither

Offline aryeh1

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Offline txtmax4

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #109 on: December 30, 2012, 02:49:09 PM »
Anyone had flights BEYOND 11/29 and successfully cancelled and got fully refunded?
If yes, please share your story!
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Offline Mocha

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #110 on: December 30, 2012, 04:50:24 PM »
I think they're waiting for the shekel to get stronger before they start issuing the refunds.  ::)

Offline waterpri

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #111 on: January 15, 2013, 04:13:50 PM »
So eight weeks has come and gone.  Anyone else still waiting for their refund?

Offline Mocha

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #112 on: January 15, 2013, 06:34:26 PM »
So eight weeks has come and gone.  Anyone else still waiting for their refund?
i think many

Offline danR

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #113 on: January 15, 2013, 10:50:57 PM »
Still waiting for my refund . Anyone get theirs?

Offline Dan

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #114 on: January 15, 2013, 10:51:15 PM »
Chargeback.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline txtmax4

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #115 on: January 15, 2013, 10:55:55 PM »
Chargeback.
Wondering if I should do that on my one-week old cancellation...
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Offline Dan

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #116 on: January 15, 2013, 10:59:29 PM »
Wondering if I should do that on my one-week old cancellation...
No.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline txtmax4

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #117 on: January 16, 2013, 12:00:07 AM »
No.
Why do you say so?
I was never told a timeframe.
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Offline Dan

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #118 on: January 16, 2013, 12:03:48 AM »
Why do you say so?
I was never told a timeframe.
Because refunds can take a few weeks to process and it's a vile thing to do without allowing adequate time and making a follow-up call.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Ergel

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #119 on: January 16, 2013, 12:09:36 AM »
Because refunds can take a few weeks to process and it's a vile thing to do without allowing adequate time and making a follow-up call.
+1000
Life isn't about checking the boxes. Nobody cares.