Author Topic: Elal issuing full refunds for flights departing up until 11/29  (Read 13923 times)

Offline milechazzer

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #15 on: November 16, 2012, 12:31:08 PM »
I called 800-223-6700. Waited on hold for about 15 minutes. The agent confirmed that the flights can be cancelled and he said I have until the day of the flight to cancel. I called at 11am EST and it sounded like it was NY.

He said that they wont allow date changes on the MickeyG tickets but will allow the cancellation.

Did they say they were only cancelling tickets up to 11/29, or beyond that date as well?
thx

Offline Mordy788

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #16 on: November 16, 2012, 01:04:29 PM »
Change/Cancellation Policy Re Tickets   Due to the Current Situation in Israel
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Dear Travel Partners,

In light of the current situation in Israel, a full refund without penalty will
be given to anyone who was supposed to travel to or from Israel in the next 2 weeks
(on or before November 29, 2012) and want to cancel their trip. (This applies to
 tickets issued on or before November 14th.)

For passengers wanting to change their return ticket (either to or from Israel)
and travel on or before November 29, 2012, there will be no change penalty.

EL AL passengers who did not begin their travel plans and want to postpone their
 flight until after November 29, 2012 will receive credit for the value of their
 ticket toward the purchase of a new ticket. There will be no change or service
fees for changes if the new travel dates are within 6 months of their original departure
date.

In other words, these tickets should apply the "exchange process," (i.e. apply the
fares and IATA rate of exchange-IROE in effect at the time the exchange takes place.)

Our hearts and prayers are with the citizens of Israel.

Thank you,
The North America Team
You miss 100% of the shots you don’t take. –Wayne Gretzky

Offline MosheP

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #17 on: November 16, 2012, 01:08:46 PM »
Change/Cancellation Policy Re Tickets   Due to the Current Situation in Israel
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Dear Travel Partners,



In other words, these tickets should apply the "exchange process," (i.e. apply the
fares and IATA rate of exchange-IROE in effect at the time the exchange takes place.)

Our hearts and prayers are with the citizens of Israel.

Thank you,
The North America Team

What does the bold part mean?

Offline Mordy788

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #18 on: November 16, 2012, 01:24:49 PM »
What does the bold part mean?

That's just for travel agents.
You miss 100% of the shots you don’t take. –Wayne Gretzky

Offline MosheP

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #19 on: November 16, 2012, 01:26:56 PM »
Change/Cancellation Policy Re Tickets   Due to the Current Situation in Israel

Are there penalties? Until when can one cancel before a flight? Is this also on the "glitch" tickets? Will they refund the $75 fee? Is there a charge for fare change?

Thanks

Offline Yosel

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #20 on: November 16, 2012, 01:35:38 PM »
Are there penalties? Until when can one cancel before a flight? Is this also on the "glitch" tickets? Will they refund the $75 fee? Is there a charge for fare change?

Thanks
They allow changes for the glitch tickets, with limitations.

Offline JEWDA

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #21 on: November 16, 2012, 01:48:53 PM »
They allow changes for the glitch tickets, with limitations.
From where do you know that? And also if you already changed to direct?
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Offline Mocha

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #22 on: November 16, 2012, 01:54:03 PM »
From where do you know that? And also if you already changed to direct?
I called them and confirmed. Its a system wide waiver for refunds.

Offline JEWDA

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #23 on: November 16, 2012, 01:58:02 PM »
I called them and confirmed. Its a system wide waiver for refunds.
They said you could change dates??
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Offline Mocha

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #24 on: November 16, 2012, 01:59:10 PM »
They said you could change dates??
They will waive the change fee for date changes however you will still need to pay for the difference in fare. (nice chunk o' change for those on the glitch)

Offline alpicone

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #25 on: November 16, 2012, 02:03:18 PM »
From where do you know that? And also if you already changed to direct?

I also called about the glitch ticket and hey were willing to cancel... I'm sure they are actually glad to cancel.

When I asked about changing the dates he said that with "these" tickets they wouldn't allow it.

I did upgrade the return flight to direct. He didn't mention no refund for the $75 but I didn't ask specifically since I was just calling to find out the policy about getting a refund.

Since the $75 fee was charged as an "upgrade" to direct I don't see why they shouldn't have to refund that fee as well.

Offline MosheP

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #26 on: November 16, 2012, 02:52:59 PM »
I also called about the glitch ticket and hey were willing to cancel... I'm sure they are actually glad to cancel.

When I asked about changing the dates he said that with "these" tickets they wouldn't allow it.

I did upgrade the return flight to direct. He didn't mention no refund for the $75 but I didn't ask specifically since I was just calling to find out the policy about getting a refund.

Since the $75 fee was charged as an "upgrade" to direct I don't see why they shouldn't have to refund that fee as well.

After a few phone calls I confirmed that they will refund all tickets, including the &75 change fee. You must cancel outside of 6 hours before your flight.

You will be charged difference in fare for the glitch tickets.

#undecided! My flight is moitzei shabbos. What to do?

Offline sky121

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Re: Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #27 on: November 16, 2012, 03:19:36 PM »

#undecided! My flight is moitzei shabbos. What to do?

Who are you going with? What are your plans there?
"Not all who wander are lost"

Offline MosheP

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Re: Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #28 on: November 16, 2012, 03:28:11 PM »
Who are you going with? What are your plans there?

My wife. Vacation, touring, holy sights.......

Offline sky121

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Re: Re: Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #29 on: November 16, 2012, 03:29:51 PM »
My wife. Vacation, touring, holy sights.......

Honestly at this point I wouldn't. Maybe hold off a couple weeks.
"Not all who wander are lost"