Author Topic: Elal issuing full refunds for flights departing up until 11/29  (Read 12684 times)

Offline dvol

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #60 on: November 19, 2012, 10:07:07 AM »
Just spoke to them.  They said they're not refunding the 75, is this the case?

I cancelled and was told by Cheryl in Elal that "yes, she believes the rules are for a FULL refund so I should be seeing the $75 back"

Offline dvol

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #61 on: November 19, 2012, 11:06:54 AM »
Email I just received from Delta: 
   
Israel Unrest Travel Exception Policy Bulletin 1 - November 16, 2012

TRAVEL EXCEPTION POLICY ADVISORY      Israel Unrest 
BULLETIN #1                                              ISSUED: November 16, 2012
Delta Air Lines is offering travel options for customers who wish to make a voluntary itinerary change because their flight plans may be impacted by the unrest in Israel.
Note: DL/AF/KL policies may vary between carriers due to local operational circumstances and limitations.
DL/KLM (Air France information is located at the end of this document.)
Reason:                                    Israel Unrest
Dates of Impacted Travel:       November 16, 2012 through November 23, 2012
Applicable to Travel On:          Delta / Delta Connection / DL Coded KLM operated / KLM operated DL coded / KLM coded KLM operated / AF coded DL operated


Affected Area(s) To/From/Through:

 

·          Tel Aviv, Israel (TLV)

Offline aryeh1

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #62 on: November 19, 2012, 12:06:55 PM »
In light of the present security situation in Israel, EL AL will allow customers to cancel or change their flight departure dates under the following conditions:

Passengers departing from Israel and Israeli passengers returning to Israel by November 29, 2012 (inclusive) will be able to move up their flight dates with no cancelation fee or handling fee. (If the change entails an upgrade to a higher Class, the difference in fare will be charged). It is also possible to receive a full refund.

Passengers wishing to postpone their flights beyond November 29, 2012 may do so for up to 6 months beyond that date with no charge for this change either. The new fare will be the fare in effect on the new date of departure.

Tourists to Israel may change or cancel their flights until/including November 22, 2012 (in accordance with the above conditions).

Israelis living overseas who receive a call-up for immediate army service will be granted discounts on their flights to Israel at EL AL's overseas branches upon presentation of their call-up notice. 

EL AL expresses its wholehearted support for the residents of Israel’s south and central areas and wishes all residents of Israel a quiet week.

* Dear Customers – Please be sure to follow any changes that may be made in response to the security situation.

Offline aryeh1

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #63 on: November 19, 2012, 12:10:06 PM »
Does this mean they will allow date change with out paying difference?

Offline dvol

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #64 on: November 19, 2012, 12:18:06 PM »
Does this mean they will allow date change with out paying difference?

It means they won't charge you the change FEE which is usually about $250. They will still charge you the fare difference.

Offline aryeh1

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #65 on: November 19, 2012, 12:30:23 PM »
It means they won't charge you the change FEE which is usually about $250. They will still charge you the fare difference.
"(If the change entails an upgrade to a higher Class, the difference in fare will be charged)."
Otherwise im assuming no fee

Offline dvol

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #66 on: November 19, 2012, 12:42:07 PM »
They mean higher class of service within coach, not coach -> business, etc.

Offline aryeh1

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #67 on: November 19, 2012, 01:17:12 PM »
Cancelled
What do they gain from cancellations in the last minute?

Offline Mocha

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #68 on: November 19, 2012, 09:11:56 PM »
Did anyone that cancelled get back the $75 fee?

Offline JEWDA

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #69 on: November 19, 2012, 09:50:03 PM »
Did anyone that cancelled get back the $75 fee?
I cancelled 7pm tix for tonight (sun) on fri at 4pm and received a full refund including the "75 upgrade charges" - I first tried to rebook for Tue or Wed night (I needed to be here on Mon, last min) and was told that "elal is not rebooking any GLITCH tickets" - was actually shocked to get any money back
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Offline knicks3216

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #70 on: November 19, 2012, 10:36:44 PM »
I have a  flight scheduled to leave at 730pm this Thursday night the (Nov 22) however I'd like to switch my flight to Wednesday Nov 21st, the day before, without a fee. With the way EL AL is changing flights right now is there any way to do this without incurring a penalty from EL AL?

Offline Ergel

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Re: Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #71 on: November 19, 2012, 11:54:20 PM »
I have a  flight scheduled to leave at 730pm this Thursday night the (Nov 22) however I'd like to switch my flight to Wednesday Nov 21st, the day before, without a fee. With the way EL AL is changing flights right now is there any way to do this without incurring a penalty from EL AL?
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Offline knicks3216

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #72 on: November 20, 2012, 12:37:24 AM »
Called several times and they still said I had to pay the difference in price. Any specific things I should say?

Offline Chaikel

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #73 on: November 20, 2012, 12:54:30 AM »
Called several times and they still said I had to pay the difference in price. Any specific things I should say?
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Offline txtmax4

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #74 on: November 20, 2012, 12:58:58 AM »
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