Author Topic: Elal issuing full refunds for flights departing up until 11/29  (Read 17179 times)

Offline Mocha

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Elal issuing full refunds for flights departing up until 11/29
« on: November 15, 2012, 03:49:49 PM »
I have personally confirmed that in light of the current situation in the south of Israel, Elal will be issuing full refunds for flight departing to Israel up until and including the 29th of November. Changes for flights until the 29th will also be allowed however note that although the change fee will be waived the difference in airfare will still be collected.

Offline MosheP

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #1 on: November 15, 2012, 05:27:33 PM »
+1 just confirmed as well.

However they are not refunding the $75 switch to direct fee.

Offline milechazzer

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #2 on: November 16, 2012, 11:23:53 AM »
How did they decide on 11/29 as the cutoff? I have a flight in beginning of December.

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #3 on: November 16, 2012, 11:31:51 AM »
Will they allow people in Israel to fly back early?

How did they decide on 11/29 as the cutoff? I have a flight in beginning of December.
Obviously this is as of now. If the conflict continues in the weeks to come I guarantee they will extend this, but if I'm"yh it ends soon why would they?
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Offline myb821

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #4 on: November 16, 2012, 11:32:12 AM »
Will they allow people in Israel to fly back early?
 Obviously this is as of now. If the conflict continues in the weeks to come I guarantee they will extend this, but if I'm"yh it ends soon why would they?
yes

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #5 on: November 16, 2012, 11:35:28 AM »
yes
thanks! Cousin there called home when the siren went off Friday night. Pretty sure she just has to come home... (curently has a flight for Tuesday)
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Offline MosheP

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #6 on: November 16, 2012, 11:36:08 AM »
If I call now regarding my flight Moitzei Shabbos, am I going to reach the Israel office? What with it being Shabbos there and all.

Do you think I will be able to cancel/reschedule the trip Moitzei Shabbos 4 hours before the flight?

Offline myb821

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #7 on: November 16, 2012, 11:43:48 AM »
If I call now regarding my flight Moitzei Shabbos, am I going to reach the Israel office? What with it being Shabbos there and all.

Do you think I will be able to cancel/reschedule the trip Moitzei Shabbos 4 hours before the flight?
there is a number for the ny office i dont have it but i believe its in this thread some where

Offline MosheP

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #8 on: November 16, 2012, 11:45:59 AM »
there is a number for the ny office i dont have it but i believe its in this thread some where
1-800-223-6700
That number forwards to the Israeli office more often then not

Offline myb821

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #9 on: November 16, 2012, 11:46:32 AM »
That number forwards to the Israeli office more often then not
did not know that

Offline Ergel

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #10 on: November 16, 2012, 11:49:03 AM »
There's a 212 number which I believe is answered in USA
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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #11 on: November 16, 2012, 11:56:42 AM »
If I call now regarding my flight Moitzei Shabbos, am I going to reach the Israel office? What with it being Shabbos there and all.

Do you think I will be able to cancel/reschedule the trip Moitzei Shabbos 4 hours before the flight?

Just spoke with El Al and they said you need to cancel the day before your flight.  Cancel on the day of the flight and you will incur penalties.

Offline MosheP

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #12 on: November 16, 2012, 11:57:25 AM »
Just spoke with El Al and they said you need to cancel the day before your flight.  Cancel on the day of the flight and you will incur penalties.

What number did you call? Did you speak to NY or Israel CSR?

Offline alpicone

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #13 on: November 16, 2012, 12:06:45 PM »
What number did you call? Did you speak to NY or Israel CSR?

I called 800-223-6700. Waited on hold for about 15 minutes. The agent confirmed that the flights can be cancelled and he said I have until the day of the flight to cancel. I called at 11am EST and it sounded like it was NY.

He said that they wont allow date changes on the MickeyG tickets but will allow the cancellation.

Offline MosheP

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #14 on: November 16, 2012, 12:27:04 PM »
Just spoke with El Al and they said you need to cancel the day before your flight.  Cancel on the day of the flight and you will incur penalties.

I called 800-223-6700. Waited on hold for about 15 minutes. The agent confirmed that the flights can be cancelled and he said I have until the day of the flight to cancel. I called at 11am EST and it sounded like it was NY.

He said that they wont allow date changes on the MickeyG tickets but will allow the cancellation.

So are there penalties for canceling on the day of a flight?

Offline milechazzer

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #15 on: November 16, 2012, 12:31:08 PM »
I called 800-223-6700. Waited on hold for about 15 minutes. The agent confirmed that the flights can be cancelled and he said I have until the day of the flight to cancel. I called at 11am EST and it sounded like it was NY.

He said that they wont allow date changes on the MickeyG tickets but will allow the cancellation.

Did they say they were only cancelling tickets up to 11/29, or beyond that date as well?
thx

Offline Mordy788

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #16 on: November 16, 2012, 01:04:29 PM »
Change/Cancellation Policy Re Tickets   Due to the Current Situation in Israel
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Dear Travel Partners,

In light of the current situation in Israel, a full refund without penalty will
be given to anyone who was supposed to travel to or from Israel in the next 2 weeks
(on or before November 29, 2012) and want to cancel their trip. (This applies to
 tickets issued on or before November 14th.)

For passengers wanting to change their return ticket (either to or from Israel)
and travel on or before November 29, 2012, there will be no change penalty.

EL AL passengers who did not begin their travel plans and want to postpone their
 flight until after November 29, 2012 will receive credit for the value of their
 ticket toward the purchase of a new ticket. There will be no change or service
fees for changes if the new travel dates are within 6 months of their original departure
date.

In other words, these tickets should apply the "exchange process," (i.e. apply the
fares and IATA rate of exchange-IROE in effect at the time the exchange takes place.)

Our hearts and prayers are with the citizens of Israel.

Thank you,
The North America Team
You miss 100% of the shots you don’t take. –Wayne Gretzky

Offline MosheP

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #17 on: November 16, 2012, 01:08:46 PM »
Change/Cancellation Policy Re Tickets   Due to the Current Situation in Israel
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Dear Travel Partners,



In other words, these tickets should apply the "exchange process," (i.e. apply the
fares and IATA rate of exchange-IROE in effect at the time the exchange takes place.)

Our hearts and prayers are with the citizens of Israel.

Thank you,
The North America Team

What does the bold part mean?

Offline Mordy788

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #18 on: November 16, 2012, 01:24:49 PM »
What does the bold part mean?

That's just for travel agents.
You miss 100% of the shots you don’t take. –Wayne Gretzky

Offline MosheP

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Re: Elal issuing full refunds for flights departing up until 11/29
« Reply #19 on: November 16, 2012, 01:26:56 PM »
Change/Cancellation Policy Re Tickets   Due to the Current Situation in Israel

Are there penalties? Until when can one cancel before a flight? Is this also on the "glitch" tickets? Will they refund the $75 fee? Is there a charge for fare change?

Thanks