Emailed ElAl yesterday and got this response:
Dear XXXXXX,
I have fowarded your e-mail to the supervisor of our Refunds department for handling, their direct e-mail is refunds@elalusa.com.
Our refunds department is currently experiencing an overwhelming amount of refund request. We ask for your patience in this matter; the refund is in process.
Sincerely,
Nubia Ramos
Customer Relations, USA