Author Topic: wow wow Black Friday Sales Online Top $1 Billion For First Time  (Read 1202 times)

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Offline AsherO

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Re: wow wow Black Friday Sales Online Top $1 Billion For First Time
« Reply #1 on: December 01, 2012, 10:18:18 PM »
http://www.vosizneias.com/118112/2012/11/25/san-francisco-comscore-black-friday-sales-online-top-1-billion-for-first-time

It was only a matter of time. e-commerce is growing, many B&M retail businesses are going to have to do something revolutionary to survive.
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Re: wow wow Black Friday Sales Online Top $1 Billion For First Time
« Reply #2 on: December 01, 2012, 10:39:21 PM »
It was only a matter of time. e-commerce is growing, many B&M retail businesses are going to have to do something revolutionary to survive.

A la Apple
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Re: wow wow Black Friday Sales Online Top $1 Billion For First Time
« Reply #3 on: December 01, 2012, 10:41:09 PM »
A la Apple

Absolutely. The Apple model has some major potential. Here's an interesting article relevant to our discussion.
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Re: wow wow Black Friday Sales Online Top $1 Billion For First Time
« Reply #4 on: December 01, 2012, 10:43:42 PM »
Absolutely. The Apple model has some major potential.
At&t has started switching everything to handheld iPads.

On a side note, they're an example of a company that really revolutionized CS. Calling them is just a pleasure. Heres for hoping UA will learn from them.
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Re: wow wow Black Friday Sales Online Top $1 Billion For First Time
« Reply #5 on: December 01, 2012, 10:49:15 PM »
At&t has started switching everything to handheld iPads.

On a side note, they're an example of a company that really revolutionized CS. Calling them is just a pleasure. Heres for hoping UA will learn from them.

Apple CS isn't so good with credits, but at least they're easy to talk to and don't make you feel like either you or the CSR is really stupid :)

P.s. See the article I linked to (see edit above)?
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Re: wow wow Black Friday Sales Online Top $1 Billion For First Time
« Reply #6 on: December 01, 2012, 10:51:32 PM »
Apple CS isn't so good with credits, but at least they're easy to talk to and don't make you feel like either you or the CSR is really stupid :)


I was referring to At&t. I was referring primarily to the attitude and service levels, but they also made some real-life improvements, like allowing all changes to the acct to apply 3 months retroactively.
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Re: wow wow Black Friday Sales Online Top $1 Billion For First Time
« Reply #7 on: December 01, 2012, 10:53:22 PM »
P.s. See the article I linked to (see edit above)?
Yes, although I'm not feeling well enough to read long articles.

BB will be really tough, because they'll probably have to increase the pay grades. But they have a strong brand, especially with the geek squad, so with enough work it can be done.

They first have to stop selling CDs though.
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Re: wow wow Black Friday Sales Online Top $1 Billion For First Time
« Reply #8 on: December 01, 2012, 10:55:27 PM »
I was referring to At&t. I was referring primarily to the attitude and service levels, but they also made some real-life improvements, like allowing all changes to the acct to apply 3 months retroactively.

So interesting. This will definitely give them a leg up.

Yes, although I'm not feeling well enough to read long articles.

BB will be really tough, because they'll probably have to increase the pay grades. But they have a strong brand, especially with the geek squad, so with enough work it can be done.

They first have to stop selling CDs though.

It's an 8 line blog post, time to treat your ADD? :P

BB has a strong brand, and they still have people coming into their stores, so with all their cash they defiitely have potential
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Re: wow wow Black Friday Sales Online Top $1 Billion For First Time
« Reply #9 on: December 01, 2012, 10:59:24 PM »
So interesting. This will definitely give them a leg up.

It's an 8 line blog post, time to treat your ADD? :P

BB has a strong brand, and they still have people coming into their stores, so with all their cash they defiitely have potential
No, thats why I was able to read it.

But the best way to treat it is to turn DDF off. (wheres one of those 502 links)

BB will need a very strong turnover.

Call At&t and call VZ. I have accounts at both. At&t is a pleasure to deal with. VZ is bearable, T Mobile is like calling an airline.

I wonder how At&t did it. UA should emulate them.
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