Author Topic: Star Alliance Award Search Tips  (Read 233019 times)

Offline Emkay

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Re: Star Alliance Award Search Tips
« Reply #2025 on: April 16, 2018, 01:50:23 PM »
Try German number. I found them helpful
Tried. My numbers didn't work. You have a number that goes through?

Offline hvaces42

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Re: Star Alliance Award Search Tips
« Reply #2026 on: April 16, 2018, 02:07:14 PM »
Tried. My numbers didn't work. You have a number that goes through?
+49(0) 69 209 777 777

Internet service center
+49 69 86 799 101
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Offline Emkay

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Re: Star Alliance Award Search Tips
« Reply #2027 on: April 16, 2018, 02:43:59 PM »
+49(0) 69 209 777 777

Internet service center
+49 69 86 799 101
Those are the ones I tried.

Offline Emkay

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Re: Star Alliance Award Search Tips
« Reply #2028 on: April 16, 2018, 03:17:05 PM »
Every star alliance partner displays LOT availability on the day I need including Miles and More, but when I call Miles and More they don't see it. Is that common?
Strange. Seems that each leg is available on its own but when added together it takes away availability. I need 3 seats, so whichever leg they search first has 3 available but when they try to add in the other leg there is only one available. Same the other way.

Offline hvaces42

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Re: Star Alliance Award Search Tips
« Reply #2029 on: April 16, 2018, 03:20:55 PM »
Strange. Seems that each leg is available on its own but when added together it takes away availability. I need 3 seats, so whichever leg they search first has 3 available but when they try to add in the other leg there is only one available. Same the other way.
Married segment issues. Seen that before.
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Offline Emkay

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Re: Star Alliance Award Search Tips
« Reply #2030 on: April 16, 2018, 03:22:42 PM »
Married segment issues. Seen that before.
Yup. Trying to figure out how to get around that. I put the longhaul on hold for now and will attempt to add the first leg.

Offline hvaces42

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Re: Star Alliance Award Search Tips
« Reply #2031 on: April 16, 2018, 03:25:48 PM »
Yup. Trying to figure out how to get around that. I put the longhaul on hold for now and will attempt to add the first leg.
Is your final stop US port of entry? Hidden city add on at the end?
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Re: Star Alliance Award Search Tips
« Reply #2032 on: April 16, 2018, 03:29:59 PM »
Is your final stop US port of entry? Hidden city add on at the end?
Yes. TLV-WAW-JFK.
On the phone yet again.

Offline hvaces42

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Re: Star Alliance Award Search Tips
« Reply #2033 on: April 16, 2018, 03:32:03 PM »
Yes. TLV-WAW-JFK.
On the phone yet again.
Just make sure its not ORD or YYZ as your HC because they fly there. Also, doesnt LO have a summer EWR flight? And a BUD-JFK flight starting next month.
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Offline Emkay

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Re: Star Alliance Award Search Tips
« Reply #2034 on: April 16, 2018, 03:53:28 PM »
Just make sure its not ORD or YYZ as your HC because they fly there. Also, doesnt LO have a summer EWR flight? And a BUD-JFK flight starting next month.
Hitting a wall every time. Would the married segments issue be due to LOT or M&M?

Offline hvaces42

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Re: Star Alliance Award Search Tips
« Reply #2035 on: April 16, 2018, 03:59:22 PM »
Hitting a wall every time. Would the married segments issue be due to LOT or M&M?
M&M
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Offline ariIs

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Re: Star Alliance Award Search Tips
« Reply #2036 on: May 01, 2018, 12:09:52 AM »
Wondering if anyone had this before..
Was trying to book several J class saver awards on  LX through United. Award was available, but there was some error during payment processing. Tried to rebook, but the award space went down by the number of tickets I was trying to book (unsuccessfully) and now there’s not enough J saver space. Called United they couldn’t do anything, but eventually booked me on a flight with 2 connections at a worse time. (I wanted ewr-Zrh-tlv got jfk-gva-zrh-tlv).
So the question is - if the LX space was somehow blocked by my initial booking attempt, when will it come back? I’d like to rebook the first segment back to ewr-zrh, ideally avoiding the change fee after 24 hours.

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Re: Star Alliance Award Search Tips
« Reply #2037 on: May 02, 2018, 03:11:20 PM »
Wondering if anyone had this before..
Was trying to book several J class saver awards on  LX through United. Award was available, but there was some error during payment processing. Tried to rebook, but the award space went down by the number of tickets I was trying to book (unsuccessfully) and now there’s not enough J saver space. Called United they couldn’t do anything, but eventually booked me on a flight with 2 connections at a worse time. (I wanted ewr-Zrh-tlv got jfk-gva-zrh-tlv).
So the question is - if the LX space was somehow blocked by my initial booking attempt, when will it come back? I’d like to rebook the first segment back to ewr-zrh, ideally avoiding the change fee after 24 hours.

So to answer my own question: the award space returned on united.com after 24 hours. It must have been held in some 'reserved' state and was released back to united.
However the reps I've called several times already can't see the space - even though it's clearly available on the website. They do seem pretty clueless.
Anyone know of a direct number for a desk staffed with reps that can actually find their own backside with a flashlight? The callback link doesn't work anymore.

Offline hvaces42

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Re: Star Alliance Award Search Tips
« Reply #2038 on: May 22, 2018, 06:16:57 PM »
Can someone with Chase United CC with expanded award availability help me? PM for details

Update: Getting help already. Thanks to all who responded.
Thank you @as2 @davidrotts63 @yelped
« Last Edit: May 22, 2018, 06:30:48 PM by hvaces42 »
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Offline Saver

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Re: Star Alliance Award Search Tips
« Reply #2039 on: May 23, 2018, 02:42:03 PM »
Hi! I was wondering if anyone can help me?
We have 60,000 chase sapphire ultimate rewards and would love to book a ticket from Moscow stopping in Crackow for a day or five hours and on to Denver on August 7 or around there. Alternatively, we can start from Krakow or from Minsk and go with miles to Chicago or NY.