He gave both sides. I get you believe the one side is not accurate. I think we both know no matter how he presented this the haters will hate.
Correct, but there is a 3rd side, and that is airline policy. The most important one. He failed to fully explain, regardless of the reasoning. Also, people don't seem to understand that most religious jews, who don't know better, specifically fly elal to be accommodated, assuming it will be so because the airline shares their beliefs.