Author Topic: CC vanishes without a trace  (Read 1950 times)

Offline Moishebatchy

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jun 2011
  • Posts: 7278
  • Total likes: 151
  • DansDeals.com Hat Tips 23
    • View Profile
  • Location: Jerusalem
  • Programs: Arzei Makolet Platinum, Yossi's Makolet Silver, Yesh! Gold, Rav Kav Dirt
CC vanishes without a trace
« on: December 29, 2012, 12:30:36 PM »
I had a SP Visa that a churned a while ago. I transferred the CL over to another card and closed it, but they made me leave behind a "cushion" of $500. I applied for newer SPs since then, but the "corpse" of that account continued to live on in my online account, with the message "this card is cancelled, etc." Various reps told me it could not be removed - they advised me to use the option to hide it from the main page, but that it would always be there.

Recently I had an Israeli company claim they refunded money to my CC, and you guessed it - it was the closed one. I checked my online profile, and lo and behold, that card is suddenly missing. So I called Chase to ask what happened... and they had absolutely no record of the card. The rep claimed that even if an account is closed, they would be able to find some trace of it for the next 7 years. A file, a record, a mention, something. But in my case... nada. It's like that SP ever existed. Anybody ever anything like this?

Offline real-brisker

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Nov 2011
  • Posts: 2424
  • Total likes: 15
  • DansDeals.com Hat Tips 0
    • View Profile
Re: CC vanishes without a trace
« Reply #1 on: December 29, 2012, 12:46:35 PM »
I also had my SP closed a few months before it disappeared.

Offline real-brisker

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Nov 2011
  • Posts: 2424
  • Total likes: 15
  • DansDeals.com Hat Tips 0
    • View Profile
Re: CC vanishes without a trace
« Reply #2 on: December 29, 2012, 12:48:52 PM »
Tell the IL company to check if it went thru on their side.

Offline Jkhein

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Oct 2010
  • Posts: 4586
  • Total likes: 17
  • DansDeals.com Hat Tips 4
    • View Profile
Re: CC vanishes without a trace
« Reply #3 on: December 29, 2012, 04:11:17 PM »
closed cc would dissapear from your online profile after about 7-8 months IME.

Offline Moishebatchy

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jun 2011
  • Posts: 7278
  • Total likes: 151
  • DansDeals.com Hat Tips 23
    • View Profile
  • Location: Jerusalem
  • Programs: Arzei Makolet Platinum, Yossi's Makolet Silver, Yesh! Gold, Rav Kav Dirt
Re: CC vanishes without a trace
« Reply #4 on: December 29, 2012, 04:20:03 PM »
closed cc would dissapear from your online profile after about 7-8 months IME.

But Chase says they should still know (at least) that it existed at one point. In this case, the rep says he can't find a trace of it anywhere. It's like it never was.

Offline txtmax4

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2009
  • Posts: 6954
  • Total likes: 12
  • DansDeals.com Hat Tips 1
    • View Profile
Re: CC vanishes without a trace
« Reply #5 on: December 29, 2012, 08:37:52 PM »
Maybe send them a screenshot of your CR for starters.
If You See Something, Say Something!!

Offline leeboy

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Jun 2010
  • Posts: 501
  • Total likes: 41
  • DansDeals.com Hat Tips 1
    • View Profile
Re: CC vanishes without a trace
« Reply #6 on: December 29, 2012, 08:55:47 PM »
I recently cancelled a SP and sent an sm to get annual fee back, after some back and forth they claim they cant find any trace of the account

Offline txtmax4

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2009
  • Posts: 6954
  • Total likes: 12
  • DansDeals.com Hat Tips 1
    • View Profile
Re: CC vanishes without a trace
« Reply #7 on: December 29, 2012, 09:47:43 PM »
I recently cancelled a SP and sent an sm to get annual fee back, after some back and forth they claim they cant find any trace of the account
If that's the case I hope you owed them a very big balance ;D
If You See Something, Say Something!!

Offline Moishebatchy

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jun 2011
  • Posts: 7278
  • Total likes: 151
  • DansDeals.com Hat Tips 23
    • View Profile
  • Location: Jerusalem
  • Programs: Arzei Makolet Platinum, Yossi's Makolet Silver, Yesh! Gold, Rav Kav Dirt
Re: CC vanishes without a trace
« Reply #8 on: December 30, 2012, 03:40:18 AM »
Maybe send them a screenshot of your CR for starters.

Never mind CR... I still have the physical cards!!! But no dice.  >:(

Offline leeboy

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Jun 2010
  • Posts: 501
  • Total likes: 41
  • DansDeals.com Hat Tips 1
    • View Profile
Re: CC vanishes without a trace
« Reply #9 on: December 30, 2012, 03:13:49 PM »
If that's the case I hope you owed them a very big balance ;D
Na for some reason they never make that mistake

Offline smurf

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Sep 2010
  • Posts: 4525
  • Total likes: 276
  • DansDeals.com Hat Tips 8
    • View Profile
  • Location: NJ
Re: Re: CC vanishes without a trace
« Reply #10 on: December 30, 2012, 06:35:01 PM »
I recently cancelled a SP and sent an sm to get annual fee back, after some back and forth they claim they cant find any trace of the account
same thing happened to me, I cancelled a UA card was told to wait for the credit,  sent an sm after a while that it didn't come. They only responded a few days later by which time the account had disappeared