Using AAdvantage miles? What happened to ELAL award inventory?

[Side incomer]

what?!?  How's his possible?! Seems like everyone is having issues.

Old system is working when they do find availability and they get an error message when they try confirming it, but when it doesn't show in first place (90% of the time) they won't try the old system, and it won't work.

[rots5]

Old system is working when they do find availability and they get an error message when they try confirming it, but when it doesn't show in first place (90% of the time) they won't try the old system, and it won't work.

howd Andrew get that done then? Doesn't seem lil he called to many times.
Could it be it done in the new system?

[Side incomer]

howd Andrew get that done then? Doesn't seem lil he called to many times.
Could it be it done in the new system?

I'll point out again, that some lucky dates the reps are able to see availability but then it doesn't let it book. For that, the help desk has quite figured out that the old system is the solution.
All other dates where X and E are wide open, the system wouldn't see in first place, which is would not be solved by the old system.

Looks like he had one of those lucky dates, which was visible but not bookable.

[Drago]

I'll point out again, that some lucky dates the reps are able to see availability but then it doesn't let it book. For that, the help desk has quite figured out that the old system is the solution.
All other dates where X and E are wide open, the system wouldn't see in first place, which is would not be solved by the old system.

Looks like he had one of those lucky dates, which was visible but not bookable.

So you think LY is truly blocking the space? B/c if they were, wouldn't it not be bookable at all? Or are they incompetent at space blocking as well?

[rots5]

So you think LY is truly blocking the space? B/c if they were, wouldn't it not be bookable at all? Or are they incompetent at space blocking as well?

just hung up from Andrew. He said that acorn showed availability for more than just one date.

[Side incomer]

So you think LY is truly blocking the space? B/c if they were, wouldn't it not be bookable at all? Or are they incompetent at space blocking as well?

They are not blocking space at all. The fact that once it reaches the ELAL liaison everything gets cleared based on the accurate availability is enough to prove that.

[m65]

ive never been able to book high season ny-tlv flights on LY using aa, they always say "sorry nothing available"
today I ran into some luck and got a july 21st flight. just reporting

[rots5]

ive never been able to book high season ny-tlv flights on LY using aa, they always say "sorry nothing available"
today I ran into some luck and got a july 21st flight. just reporting

did you ask about other dates as well in that time frame

[Side incomer]

did you ask about other dates as well in that time frame

NY-TLV and same is all European destinations is no issue at all. only the Asia market

[m65]

did you ask about other dates as well in that time frame

"nothing available"

[m65]

NY-TLV and same is all European destinations is no issue at all. only the Asia market

im not talking about a stopover. direct ive never managed b4

[Drago]

They are not blocking space at all. The fact that once it reaches the ELAL liaison everything gets cleared based on the accurate availability is enough to prove that.

Didn't you write this?

This problem is endless.

It clearly seems that LY blocked most of their inventory to AA (obviously because this makes their program sound like a joke compared to AA, 30K/22.5K + $55 Vs. 700/1500 + $158) on the HKG/BKK/PEK route, which resulted that even what is available they are having problems to book, obviously because the systems are not linked together.

[andrew]

Did the agent suggest using the old system, or did you ask them to do it?

i started the call with a supervisor and asked her to report an issue that many aa customers are having regarding an inaccuracy inthe new acorn system that its not matching the saber avalibility, she said she would look at that and once she saw that she agreed to book me on sabre.
side incomer do you mean it wont ticket if were to confirm? whats is the help desk? can they work it out?

[robi]

I was able to get a rep to make a reservation thru the old system sabre, is that good news or even the new system allowed reservations just the ticketing is the issue that doenst come up.
Also the rep i spoke to saw lots of availability on the new system acorn??
Is this an improvement?

what route was this

[andrew]

tlv

what route was this

tlv hkg

[robi]

tlvtlv hkg

interesting. i've been playing HUCA for awhile for TLV-BKK...this gives some hope

[gunit770]

Just to add my own experience to this whole thing: I did the HUCA thing for a while always asking them if they could push it (bkk-tlv) through the old system and have a liaison approve it down the line and not 1 in 30 calls resulted in any progress. I finally got fed up and emailed customer service directly. I received an email back that said as follows:

Thank you for your reply to AA.com.

I understand why you are frustrated, and I'm sorry for the difficulties
you have had with this itinerary.  I know the inventories vary between
AA and EL AL.  This can occur with any airline partner, as they supply
us with an allotment of seats to sell which can be very limited at
times.           

In this case, you will need to contact an AAdvantage Expert and request
that they contact the Liaison Desk.  Our Representative will need to
have you on the phone to assist you with availability, any applicable
cost involved and if possible, rescheduling your flight(s).     

Please call AAdvantage Reservations at 1-800-882-8880 (24 hours/daily).
For our international numbers, visit:  www.aa.com/phone

Thanks again for visiting AA.com.  I sure hope it works
out for you. 


Sincerely,
Kris Salazar
AA.com Web Services
American Airlines

As this seemed to be a dead end and another example of "i cant help you but I'm sure there is somebody who can", I decided to escalate the situation and so I proceeded to email the office of the CEO (soon to be "replaced") Tom Horton. I promptly received a callback from his "executive assistant" (forgot the name) who told me that he had looked into the matter and I could either book the day before or the day after but not the date that I wanted (even though expert flyer was showing it wide open in X and E). I explained to him the problem and the various ways people here described the work around and he said he looked into the old system and there is nothing he could do. He apologized profusely, saying that he was so sorry that he couldnt help acknowledging that I am a valuable customer who has a had a longtime relationship with AA. He was actually very courteous and nice (unexpected from AA) although completely useless.
Cheers for those who have gotten the itinerary that they wanted. The angel Gabriel himself must have been on your side because I have exhausted all of the avenues that I can think of for getting what I want.

[Drago]

Wow Gunit, good follow up.
You should've taken him up on the offer for the day prior or after, and then maybe he could've seen the problem for himself.

[andrew]

Wow Gunit, good follow up.
You should've taken him up on the offer for the day prior or after, and then maybe he could've seen the problem for himself.

try booking it and if it is ticketed you should have 24 hrs to cancel.

[andrew]

would u like to supply the email address so we all could voice our complaints and maybe that would push things.