Author Topic: Acer laptop seems to have hardware problems  (Read 5150 times)

Offline churnbabychurn

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jul 2012
  • Posts: 7248
  • Total likes: 283
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Lakewood
Acer laptop seems to have hardware problems
« on: January 08, 2013, 08:22:27 PM »
Occasionally: does not charge, Freezes, shuts itself down, USB ports dont work, acts as if a key is stuck ie screen flashes.
Bought it from b&h six months ago on a spg card.
does this sound like a hardware problem? Will the manufacture refund it?
« Last Edit: January 08, 2013, 08:28:17 PM by churnbabychurn »

Offline Name Changed

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Sep 2011
  • Posts: 4846
  • Total likes: 5
  • DansDeals.com Hat Tips 13
    • View Profile
  • Location: Lakewood
  • Programs: Avis Presidents Club, National Executive Elite, Hertz Presidents Circle, Sixt Platinum, SPG Gold, eBay Platinum
Re: Acer laptop seems to have hardware problems
« Reply #1 on: January 08, 2013, 08:42:42 PM »
There deff is some issue. Sounds like hardware.

Call Acer, it should have a 1 year warranty

Offline DH Data Recovery

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2012
  • Posts: 4536
  • Total likes: 3
  • DansDeals.com Hat Tips 64
    • View Profile
Re: Acer laptop seems to have hardware problems
« Reply #2 on: January 08, 2013, 08:50:24 PM »
Isn't this like your 5 laptop this month ;D

Offline churnbabychurn

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jul 2012
  • Posts: 7248
  • Total likes: 283
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Lakewood
Re: Acer laptop seems to have hardware problems
« Reply #3 on: January 08, 2013, 08:51:15 PM »
thanks, if their warranty is garbage (Ie pay $$$ shipping etc etc would amex warranty kick in and be easier to deal with or not until next year? 

Offline churnbabychurn

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jul 2012
  • Posts: 7248
  • Total likes: 283
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Lakewood
Re: Acer laptop seems to have hardware problems
« Reply #4 on: January 08, 2013, 08:52:01 PM »
Isn't this like your 5 laptop this month ;D
You sell them whats your t&c, I may do some churning! ;)

Offline DH Data Recovery

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2012
  • Posts: 4536
  • Total likes: 3
  • DansDeals.com Hat Tips 64
    • View Profile
Re: Acer laptop seems to have hardware problems
« Reply #5 on: January 08, 2013, 08:53:24 PM »
Sorry - I generally sell to local customers only computers and laptops that are very stable....

Offline churnbabychurn

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jul 2012
  • Posts: 7248
  • Total likes: 283
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Lakewood
Re: Acer laptop seems to have hardware problems
« Reply #6 on: January 08, 2013, 09:00:08 PM »
Acer lap tops a generally unstable?

Offline DH Data Recovery

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2012
  • Posts: 4536
  • Total likes: 3
  • DansDeals.com Hat Tips 64
    • View Profile
Re: Acer laptop seems to have hardware problems
« Reply #7 on: January 08, 2013, 09:47:44 PM »
Compared to Dell Vostro, Latitude. HP Probook, Elitebook. Lenovo Thinkpad etc

Offline churnbabychurn

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jul 2012
  • Posts: 7248
  • Total likes: 283
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Lakewood
Re: Acer laptop seems to have hardware problems
« Reply #8 on: January 08, 2013, 10:21:03 PM »
When I bought it I figured I dont know much about laptops il call B&H, and see what they recommend. I asked the sales guy specifically about the quality of Acer vs "Brand names" he said its just as good as HP, Dell etc bla bla, I knew it was bs...

Offline DH Data Recovery

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2012
  • Posts: 4536
  • Total likes: 3
  • DansDeals.com Hat Tips 64
    • View Profile
Re: Acer laptop seems to have hardware problems
« Reply #9 on: January 09, 2013, 12:11:27 AM »
you can't go by name - every manufacturer has better build / designed laptops and worse. Sometimes you have a $1000 laptop not built and not as reliable as a $500 laptop

Offline churnbabychurn

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jul 2012
  • Posts: 7248
  • Total likes: 283
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Lakewood
Re: Acer laptop seems to have hardware problems
« Reply #10 on: January 10, 2013, 09:09:26 AM »
I called Acer, the guy insist that I must do a Acer system restore before being able to send it to them to verify that its not a software problem.
While acer backs up files, all programs will be deleted. My question is whether the microsoft office that I purchased from The "cheapkey" guys will reactivate on my machine after restore?
Also whether Crashplan restores just files or also programs?
(Btw, the guy said that the computer shutting down by itself is a probably a software problem and the not charging is probably due to static)

Offline DH Data Recovery

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2012
  • Posts: 4536
  • Total likes: 3
  • DansDeals.com Hat Tips 64
    • View Profile
Re: Acer laptop seems to have hardware problems
« Reply #11 on: January 10, 2013, 10:36:55 AM »
1) You can reinstall office once you're done - using the same product key.
2) Programs can't be backed up usually only data - programs have to be installed using a proper exe file etc. (there are some backups that say they can restore programs but I find them unreliable usually.
3) Unless you see a blue screen or error message its unlikely that its shutting down only due to software.

Offline churnbabychurn

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jul 2012
  • Posts: 7248
  • Total likes: 283
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Lakewood
Re: Acer laptop seems to have hardware problems
« Reply #12 on: January 10, 2013, 10:48:08 AM »
thanks

Offline Menucha

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Jan 2013
  • Posts: 352
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Hashems Land
Re: Acer laptop seems to have hardware problems
« Reply #13 on: January 10, 2013, 11:29:15 AM »
Heard about issues w Acer and HP. Any brand has great record for satisfaction?

Offline DH Data Recovery

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2012
  • Posts: 4536
  • Total likes: 3
  • DansDeals.com Hat Tips 64
    • View Profile
Re: Acer laptop seems to have hardware problems
« Reply #14 on: January 10, 2013, 12:14:06 PM »
Don't go by brand, go by family or model. Obviously everything depends on your budget, but certain laptops tend to have better designs than others and are considered more durable.