Author Topic: refused starwood sign up bonus  (Read 10250 times)

Offline ben44092

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refused starwood sign up bonus
« on: June 27, 2008, 01:00:28 AM »
I signed up for a starwood amex and after three months I called for my sign up bonus points,and they told me i cant get them because i already have a starwood card and its only for the first time.I want to know if anyone else had this issue? I called a few times nothing doing.

Offline MOSES

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Re: refused starwood sign up bonus
« Reply #1 on: January 05, 2010, 05:58:12 PM »
did you figure it out?

Offline Deal Guy

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Re: refused starwood sign up bonus
« Reply #2 on: January 05, 2010, 08:57:28 PM »
I signed up for a starwood amex and after three months I called for my sign up bonus points,and they told me i cant get them because i already have a starwood card and its only for the first time.I want to know if anyone else had this issue? I called a few times nothing doing.

Well, is it true, that you have another card?

Offline MOSES

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Re: refused starwood sign up bonus
« Reply #3 on: January 05, 2010, 09:32:11 PM »
Well, is it true, that you have another card?
of course. how do ppl get the bonus twice?

Offline moish

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Re: refused starwood sign up bonus
« Reply #4 on: January 06, 2010, 01:47:57 AM »
call back and try again?

Offline Deal Guy

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Re: refused starwood sign up bonus
« Reply #5 on: January 06, 2010, 02:20:04 AM »
of course. how do ppl get the bonus twice?

What I meant to ask is, do you HAVE a second card currently, or have you HAD one previously, and now it's no longer active, and still you were denied the points?

Offline MOSES

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Re: refused starwood sign up bonus
« Reply #6 on: January 06, 2010, 08:04:53 AM »
What I meant to ask is, do you HAVE a second card currently, or have you HAD one previously, and now it's no longer active, and still you were denied the points?
I have a second currently.
for future reference, which situation is better?

Offline MOSES

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Re: refused starwood sign up bonus
« Reply #7 on: January 06, 2010, 08:06:11 AM »
call back and try again?
When they tell you that they gave you the points already, what are you supposed to claim?????
someone pls help with this question?? what are you meant to tell them. PLEASE POST YOUR EXPERIENCE.
thanks all

Offline Dan

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Re: refused starwood sign up bonus
« Reply #8 on: January 06, 2010, 09:53:55 AM »
When they tell you that they gave you the points already, what are you supposed to claim?????
someone pls help with this question?? what are you meant to tell them. PLEASE POST YOUR EXPERIENCE.
thanks all
I've only done it after canceling the other card and feigning stupid until an agent gives me the Starpoints...
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline MOSES

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Re: refused starwood sign up bonus
« Reply #9 on: January 06, 2010, 12:56:15 PM »
I've only done it after canceling the other card and feigning stupid until an agent gives me the Starpoints...
can I merge them, then feign stupid? or should i cancel the first? or should i just feign stupid?????
from your experience do you think that will work? also do they notate the account? can you keep calling in?

Offline Dan

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Re: refused starwood sign up bonus
« Reply #10 on: January 06, 2010, 03:23:19 PM »
In general with customer service departments, if you don't get the answer you want just keep on trying.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline MOSES

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Re: refused starwood sign up bonus
« Reply #11 on: January 06, 2010, 03:36:25 PM »
In general with customer service departments, if you don't get the answer you want just keep on trying.
I will tell you what happens?
any advice for the road?

Offline dirah

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Re: refused starwood sign up bonus
« Reply #12 on: January 10, 2010, 06:44:33 AM »
Well, how many times do you keep trying?
I called up four times, acted stupid, (it comes to me quite naturally  :-\,) yet I got the same response each time.
The rep said they would file a claim for the bonus, and each time, I was immediately rejected (while still on the phone), because the computers said that I had already received the bonus in the past!

Offline moish

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Re: refused starwood sign up bonus
« Reply #13 on: January 10, 2010, 07:22:23 AM »
as was suggested in the past, open another account and give them the new number

Offline MOSES

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Re: refused starwood sign up bonus
« Reply #14 on: January 10, 2010, 07:27:29 AM »
as was suggested in the past, open another account and give them the new number
you mean another star wood account??

Offline moish

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Re: refused starwood sign up bonus
« Reply #15 on: January 10, 2010, 08:21:01 AM »
yes

Offline MOSES

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Re: refused starwood sign up bonus
« Reply #16 on: January 10, 2010, 07:20:16 PM »
yes
Why does amex care if it is a new number or not? You think they track the startup bonuses by starwood numbers???
If you leave that field blank, do they automatically give you a new one??

Offline Dan

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Re: refused starwood sign up bonus
« Reply #17 on: January 10, 2010, 09:43:24 PM »
Why does amex care if it is a new number or not? You think they track the startup bonuses by starwood numbers???
Chase usually tracks by mileage number.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline dirah

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Re: refused starwood sign up bonus
« Reply #18 on: January 11, 2010, 04:23:29 AM »
Hang on, are we talking about Chase, or AMEX?

Offline MOSES

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Re: refused starwood sign up bonus
« Reply #19 on: January 12, 2010, 08:52:17 PM »
Hang on, are we talking about Chase, or AMEX?
exactly???? dan, you just confused me... do you know how amex tracks it?
Is that how you churn continental cards?? by making a new mileage number every time?