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Author Topic: what compensation can/should i ask for  (Read 1755 times)

Offline eli1571

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what compensation can/should i ask for
« on: January 16, 2013, 02:10:45 PM »
booked a mileage ticket with ua on swiss, when i tried changing the return date they wanted to charge me an extra $75.00 for close in fee besides for the $75.00 changing fee (covered by amex plat),
since i have the ua club card from chase (annual fee of $395 waived, thanx dan) so that close in fee should be waived but they wouldn't hear of it claimed there's no mention of it on their website, was on the phone for about 2 hours being transferred from 1 deparment to another to this manger and that one but nothing doing, so much so that after returning home i sent a complaint and they sent me back an email that i'm wrong and its waived only for plat and 1k members, after taking a screen shot and attaching a link to prove my case they sent me back an email that they're really sorry for the inconvience caused and that im right and they will update all departments.
what can i request for compensation for all the "aggrevation" caused ?
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Offline AJK

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Re: what compensation can/should i ask for
« Reply #1 on: January 16, 2013, 03:58:18 PM »
If you were just changing the date (thereby incurring a close-in fee) why was there a change fee?
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Offline U-no-me!

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Re: what compensation can/should i ask for
« Reply #2 on: January 16, 2013, 04:31:55 PM »
The same thing happened with me, they're dorks.
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Offline eli1571

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Re: what compensation can/should i ask for
« Reply #3 on: January 18, 2013, 05:37:50 AM »
Quote from: AJK on January 16, 2013, 03:58:18 PM
If you were just changing the date (thereby incurring a close-in fee) why was there a change fee?
cuz if u change a date on a ticket there's a $75.00  fee
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Offline AJK

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Re: what compensation can/should i ask for
« Reply #4 on: January 18, 2013, 08:13:23 AM »
Quote from: eli1571 on January 18, 2013, 05:37:50 AM
cuz if u change a date on a ticket there's a $75.00  fee

Says you.
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Offline Excalibur

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Re: what compensation can/should i ask for
« Reply #5 on: July 07, 2014, 04:39:08 PM »
Your 420pm flight to Newark is delayed due to air traffic control. UA3523 now departs Minneapolis/St. Paul 450pm and arrives 844pm

Any way to get anything out of this? Is an award flight
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Offline Yitz

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Re: what compensation can/should i ask for
« Reply #6 on: July 07, 2014, 04:41:24 PM »
Quote from: Excalibur on July 07, 2014, 04:39:08 PM
Your 420pm flight to Newark is delayed due to air traffic control. UA3523 now departs Minneapolis/St. Paul 450pm and arrives 844pm

Any way to get anything out of this? Is an award flight
In my experience United does not give anything easy. I would email the higher ups and hope for the best.
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Offline kuzbara

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Re: what compensation can/should i ask for
« Reply #7 on: July 08, 2014, 10:52:34 AM »
Elal offered me a choice of either 100 matmid points or  an MCO voucher for $100 towards a future flight with El Al. can anyone tell me which is worth more?
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