Why won't they allow F awards for AAdvantage miles?
When will true lie-flat seats come to LY. All of their North America competitors offer that in J.
Why charge YQ to North America when UA/US do not. It causes Americans to ignore Matmid while UA and US make billions off their frequent flyer programs without the need for offputting YQ.
Will LY add MIA, ORD, or SFO before AA/US and UA add them or wait until afterward?
1) She thought this was AA's decision, and not LY's. She didn't give me a reason though.
2) Couldn't ask since the lady left before I had the chance.
3) She didn't have a good answer. She did mention that their non-US competitors all charge YQ. I told her that they could charge it on certain routes, but remove it from the US routes in order to be more competitive, but she didn't seem to care all that much. She said that plenty of ppl use their matmid points to redeem flights to/from the US. Either way, I don't see any changes.
4) She left b/f I could ask.
I also asked if they release a maximum # of seats for partner redemptions. She said that whatever they release to their own members, AA has access to. (I don't believe this from experience.)
We discussed them upping the baggage allowance to 2 bags to differentiate themselves, but she was proud of the fact that they allow using matmid points to buy extra luggage allowance. But it didn't seem like there were too many ppl redeeming for this.
She did stress that they'll be making some beneficial changes to the matmid program in the next few months.
W/ regards to customer service, the man I spoke to seemed confident about their ability to handle complaints in a timely fashion. It seems though that their twitter team is different than the team that handles emails. I'd recommend following up any emailed complaints w/ twitter messages to both their US and Israeli handles which are also handled by separate teams.
