Help! My computer started blue screening

[chaimmayer]

I have an HP  desktop a little more than 2 years old.  It has an AMD thlon II 640 quad core processor, 4gb  ddr3 system memory.  Anyway all of a sudden the last two weeks it started blue screening and crashing.  Anyone have any advice?
this is the error message
Problem signature:
  Problem Event Name:   BlueScreen
  OS Version:   6.1.7601.2.1.0.768.3
  Locale ID:   1033

Additional information about the problem:
  BCCode:   a
  BCP1:   FFFFF8A019045052
  BCP2:   0000000000000002
  BCP3:   0000000000000001
  BCP4:   FFFFF800037B9CED
  OS Version:   6_1_7601
  Service Pack:   1_0
  Product:   768_1

Files that help describe the problem:
  C:\Windows\Minidump\012613-27924-01.dmp

[btab]

I had that problem. You use torrents or any software to DL them?

[chaimmayer]

I do very little on the computer other than email/dd and other websites.  My wife does run some scripts but that is about it.

[btab]

I would just try a system restore. Have you done that yet?

[jj1000]

Did you install AVG?

[elikay]

Very often blue screens are a hardware issue, have you installed ay new hardware recently. Any known triggers?

[michael]

I would just try a system restore. Have you done that yet?

I had this problem a few weeks ago. Did a system restore and it fixed it.

[chaimmayer]

no new hardware.  i am not running avg.  I actually have mcafe.  I know the olam here is not impressed with it but...
when i tried to do system restore last week it told me it couldn't do it b/c of the anti virus so I should temporarily disable it.  For the life of me i could not find any choice to do that on mcafe.  I am thinking about just uninstalling mcafe doing a system restore and installing MSE.

Thank you everyone for your suggestions.

[real-brisker]

Try running it in safemode.

[DH Data Recovery]

Here is the list in my experience of the most common BSOD and fixes.

1) Virus: - System Restore very often helps for this, also run Combofix in safemode and see if you still have this issue.

2) Hardware Issue: Can be caused by bad hard drive or overheating (overheating is more common in AMD systems) schedule a checkdisk to check system consistency and try to clean the inside of the computer using compressed air.

3) Driver Issue: Very common with graphics drives. Try downloading and installing the latest graphics drives from the manufacturers website.

4) System Corruption: Chkdsk should fix that, if it doesn't, try running a windows repair.

[jj1000]

Here is the list in my experience of the most common BSOD and fixes.

1) Virus: - System Restore very often helps for this, also run Combofix in safemode and see if you still have this issue.

2) Hardware Issue: Can be caused by bad hard drive or overheating (overheating is more common in AMD systems) schedule a checkdisk to check system consistency and try to clean the inside of the computer using compressed air.

3) Driver Issue: Very common with graphics drives. Try downloading and installing the latest graphics drives from the manufacturers website.

4) System Corruption: Chkdsk should fix that, if it doesn't, try running a windows repair.

If I do a full restore and my computer still doesn't start can it still be a virus?

[DH Data Recovery]

Restore to factory settings? usually not, however some viruses insert themselves into the boot sector of the drive, if you have one of those - even a full restore wont help. You need either a bot sector cleaner or use tdsskiller its amazing for boot viruses

[jj1000]

Restore to factory settings? usually not, however some viruses insert themselves into the boot sector of the drive, if you have one of those - even a full restore wont help. You need either a bot sector cleaner or use tdsskiller its amazing for boot viruses

Ya to factory settings... So odds are its a hardware issue? Every time I try to do a normal start or a safe mode start it starts booting up and then either crashes and does nothing at all or returns to the page of selecting normal start or safe start...

Eta- anyway to get tdsskiller on a CD so it can run before my computer boots up fully?

[DanH]

It bluescreen's on startup, or randomly during use?

Can you upload the minidump, and link it to us?

[jj1000]

Don't mean to hijack this thread but it is on topic. These are my 2 screens of death.

[chaimmayer]

Don't mean to hijack this thread

i am happy to share
My computer crashes randomly and blue screens but the screen disappears very quickly as it reboots.
The error message is something like:  IRQL_not_less_or_equel

I just did a system restore so I will see if that helps.  I will do some research ( google) to figure out how to do a check disk.
Thanks again for all your suggestions

[btab]

I think you can just check disk straight from windows. Right click on your driver and hit properties. Then go to tools.. and voila "CHECK NOW."

[DH Data Recovery]

@jj1000 - Your Blue screen seems to come from the bluetooth device. IIRC the cheapest and easiest fix is to disable your bluetooth device driver (since most people don't really use bluetooth). Try it and lets see how it works.

@chaimmayer - The  IRQL_not_less_or_equal error is most often a Memory issue. Try removing one stick of ram at a time and running it for a while to see which DIMM is the culprit. Lemme know what happens

[jj1000]

@DH Data- thank you! How would you recomd deactivating it being that the computer doesn't turn on? Is there a hardware I can remove from the inside?

[DH Data Recovery]

Laptop or Desktop?
You can always start in safe mode and disable the drivers there.