Author Topic: Help! My computer started blue screening (Read 9052 times)

DH Data Recovery · « **Reply #40 on:** January 29, 2013, 11:33:01 PM »

can be either one. can you run diagnostcs on the hard drive using the computer manufacturers diagnostics utility?

DH Data Recovery · « **Reply #41 on:** January 29, 2013, 11:33:46 PM »

or if you're in brooklyn just bring it over

jj1000 · « **Reply #42 on:** January 30, 2013, 12:05:30 AM »

Quote from: DH Data Recovery on January 29, 2013, 11:33:46 PM

or if you're in brooklyn just bring it over

Thank you very much, I am not in NY, so I am going to try my luck sending it back to Samsung.

yas · « **Reply #43 on:** January 31, 2013, 02:29:57 PM »

@ DH Data Recovery.
I get the following Blue screen about twice a day, interestingly its around the same time every day.
Would you recommend Combofix?

DH Data Recovery · « **Reply #44 on:** January 31, 2013, 03:20:58 PM »

This does not seem like a virus, it sounds more like a process crashing. What were you running when it happened?

yas · « **Reply #45 on:** January 31, 2013, 05:12:26 PM »

I am often running Java.

DH Data Recovery · « **Reply #46 on:** February 03, 2013, 12:14:01 AM »

well java does sometimes bring in viruses, however I'm not sure. Did you run the reg virus removal tools like malwarebytes etc?

mclovin · « **Reply #47 on:** February 03, 2013, 12:30:45 PM »

i got a BSOD and when i try to restart i get this.

DH Data Recovery · « **Reply #48 on:** February 03, 2013, 12:36:27 PM »

either you have a USB or CD inside, or your hard drive is failing

mclovin · « **Reply #49 on:** February 03, 2013, 12:38:15 PM »

Quote from: DH Data Recovery on February 03, 2013, 12:36:27 PM

either you have a USB or CD inside, or your hard drive is failing

no usb or cd. any diagnostic tools i can download and run from a usb?

mclovin · « **Reply #50 on:** February 03, 2013, 01:35:41 PM »

I got it to restart in safe mode and then was able to start normally. What program do you recommend for testing the hard drive

DH Data Recovery · « **Reply #51 on:** February 03, 2013, 01:59:04 PM »

Try the included diagnostic manufacturers tool, or check the bios if it detects the hard drive.
Do you have any important data?

MosheP · « **Reply #52 on:** February 20, 2013, 10:47:14 AM »

I have a new Dell Inspiron 15z from the recent deal. I have been getting the BSOD recently with this message "driver irql not less or equal tcpip.sys". I have Goggled and read up, however being a tech n00b I have no idea whats wrong. I'd appreciate all help.

jj1000 · « **Reply #53 on:** February 20, 2013, 10:50:35 AM »

@DHdata just an update Samsung "fixed" it and sent it back, but it is still just as broken. Just sent it back for 2nd repair. They said if its still broken they will replace it...

DH Data Recovery · « **Reply #54 on:** February 20, 2013, 11:11:28 AM »

@moshep - Irql is very often a memory/RAM issue. Try reseating the RAM chips, or remove one and see if you still have this issue.

@jj1000 - are you using the same hard drive and OS or did you reinstall windows. If this is a software issue even replacing parts wont help you

MosheP · « **Reply #55 on:** February 20, 2013, 11:14:04 AM »

Quote from: DH Data Recovery on February 20, 2013, 11:11:28 AM

@moshep - Irql is very often a memory/RAM issue. Try reseating the RAM chips, or remove one and see if you still have this issue.

Are those potato chips or corn chips? Where should I sit when I eat them?

I'm only partially joking. I understand what you say I should do, however I am woefully inept at completing that task.

What is IRQL? What can be wrong with my laptop?

jj1000 · « **Reply #56 on:** February 20, 2013, 11:17:47 AM »

Quote from: DH Data Recovery on February 20, 2013, 11:11:28 AM

@jj1000 - are you using the same hard drive and OS or did you reinstall windows. If this is a software issue even replacing parts wont help you

Same everything as the day I got it. I think they will replace it with a new unit. Pretty sure mine is out of stock...

DH Data Recovery · « **Reply #57 on:** February 20, 2013, 11:20:44 AM »

That's great, usually worth it just for that. Did they reinstall windows??

jj1000 · « **Reply #58 on:** February 20, 2013, 11:54:39 AM »

Quote from: DH Data Recovery on February 20, 2013, 11:20:44 AM

That's great, usually worth it just for that. Did they reinstall windows??

Not sure how I would know that or not... and ya it would be awesome... still I've been stuck with no computer for a while and I need one...

DG · « **Reply #59 on:** February 20, 2013, 12:13:12 PM »

Quote from: DH Data Recovery on February 20, 2013, 11:11:28 AM

@moshep - Irql is very often a memory/RAM issue. Try reseating the RAM chips, or remove one and see if you still have this issue.

Quote from: MosheP on February 20, 2013, 11:14:04 AM

Are those potato chips or corn chips? Where should I sit when I eat them?

I'm only partially joking. I understand what you say I should do, however I am woefully inept at completing that task.

What is IRQL? What can be wrong with my laptop?

In the past when I had this problem, it was suggested that I use a program like this (http://hcidesign.com/memtest/ don't remember if it was exactly this) to check my ram. If it came back problematic, replacing the ram was an easy and fairly inexpensive solution. Hopefully this will be it and you won't have to deal with anything more complicated.
To change the ram on any computer you can google how to change the ram on that specific model and there will often at least be instructions if not a youtube video.

Good Luck