Author Topic: US Air Customer Service  (Read 1409 times)

Offline newcomer

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US Air Customer Service
« on: January 27, 2013, 12:00:32 AM »
I flew US Air last week.  Paid for a choice seat ($25 per seat) as they told me there weren't 2 seats near each other that were available, and I really wanted a window seat.  Spoke to rep to confirm seat choices and why I wanted them.  Got on plane and row where I was sitting didn't have a window!  Then the guy sitting in the aisle seat came.  He did not fit into one seat, had to lift hand rest to sit.  I wrote them an email asking compensation for having to share the seat and for refund for choice seat as there was no window.

They basically responded there was nothing they could do. 

Any suggestions?

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Re: US Air Customer Service
« Reply #1 on: January 27, 2013, 12:02:13 AM »
I flew US Air last week.  Paid for a choice seat ($25 per seat) as they told me there weren't 2 seats near each other that were available, and I really wanted a window seat.  Spoke to rep to confirm seat choices and why I wanted them.  Got on plane and row where I was sitting didn't have a window!  Then the guy sitting in the aisle seat came.  He did not fit into one seat, had to lift hand rest to sit.  I wrote them an email asking compensation for having to share the seat and for refund for choice seat as there was no window.

They basically responded there was nothing they could do. 

Any suggestions?

US CS is close to nothing, but they also have lots of mixed info, so u could try HUCA.

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Re: US Air Customer Service
« Reply #2 on: January 27, 2013, 12:03:30 AM »
They won't actually listen to me on the phone, they will only take complaints via e-mail.

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Re: US Air Customer Service
« Reply #3 on: January 27, 2013, 12:05:15 AM »
They won't actually listen to me on the phone, they will only take complaints via e-mail.

In the case, i wouldn't expect much better from us.

Offline Drago

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Re: US Air Customer Service
« Reply #4 on: January 27, 2013, 01:52:43 AM »
do they have twitter?

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Re: US Air Customer Service
« Reply #5 on: January 27, 2013, 10:45:15 AM »
Yes they do.

Offline chuchem

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Re: US Air Customer Service
« Reply #6 on: January 27, 2013, 10:56:56 AM »
worth investing your time for 25 dollars?

Offline Ergel

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Re: US Air Customer Service
« Reply #7 on: January 27, 2013, 10:57:38 AM »
Why not just dispute the charge?
Life isn't about checking the boxes. Nobody cares.

Offline sky121

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Re: US Air Customer Service
« Reply #8 on: January 27, 2013, 11:03:50 AM »
Why not just dispute the charge?


+1
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Re: US Air Customer Service
« Reply #9 on: January 27, 2013, 11:12:07 AM »
Was also trying to get compensation for the seat we had to share with the other gentleman.  Guess I will just dispute that as well.

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Re: US Air Customer Service
« Reply #10 on: January 27, 2013, 11:13:45 AM »
Was also trying to get compensation for the seat we had to share with the other gentleman.  Guess I will just dispute that as well.

U paid for the middle seat?

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Re: US Air Customer Service
« Reply #11 on: January 27, 2013, 11:16:32 AM »
Paid for two seats, (we were two travelers) window and middle.  Had to share middle seat with guy in aisle seat.

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Re: US Air Customer Service
« Reply #12 on: January 27, 2013, 01:57:45 PM »
Airlines do not usually compensate you for having to sit next to a large man. The best way to get any compensation is to go over to the purser while on board or to the check in counter and inform them of the situation.Keep in mind that you should be sensitive as it is a delicate situation. The crew will usually try to find you empty seats or I have heard of the airline issuing bonus award miles.
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Re: US Air Customer Service
« Reply #13 on: January 27, 2013, 02:21:42 PM »
Airlines do not usually compensate you for having to sit next to a large man. The best way to get any compensation is to go over to the purser while on board or to the check in counter and inform them of the situation.Keep in mind that you should be sensitive as it is a delicate situation. The crew will usually try to find you empty seats or I have heard of the airline issuing bonus award miles.

If i understand correctly, in this case there were the only two empty seats, so they couldn't just relocate the middle person to anywhere else, because extra money was paid to sit together.

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Re: US Air Customer Service
« Reply #14 on: January 28, 2013, 11:03:02 AM »
Airlines do not usually compensate you for having to sit next to a large man. The best way to get any compensation is to go over to the purser while on board or to the check in counter and inform them of the situation.Keep in mind that you should be sensitive as it is a delicate situation. The crew will usually try to find you empty seats or I have heard of the airline issuing bonus award miles.
I understand that this is a sensitive issue thats why we couldn't tell the flight attendants we were having an issue, as it would've been said over the guys head.  The flight was a pretty full flight, so I didnt think they would have any other seats for us.  I couldn't tell them at the check in counter as I didn't know I would have this problem.