Author Topic: Urgent! Delta glitch ticket not being honored 1 hour to flight  (Read 1788 times)

Offline yalli

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Urgent! Delta glitch ticket not being honored 1 hour to flight
« on: January 27, 2013, 08:20:17 PM »
Anyone have this problem?  Delta is refusing to allow me to board the plane.  Takeoff is in less than an hour.

They are demanding 1024 to change the ticket!!!!!

Offline sky121

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Re: Re: Urgent! Delta glitch ticket not being honored 1 hour to flight
« Reply #1 on: January 27, 2013, 08:21:35 PM »
Anyone have this problem?  Delta is refusing to allow me to board the plane.  Takeoff is in less than an hour.

They are demanding 1024 to change the ticket!!!!!

Oh man. Change the ticket? Or rebook it?

What's their reasoning? Which flight is this?
"Not all who wander are lost"

Offline PlatinumGuy

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Re: Urgent! Delta glitch ticket not being honored 1 hour to flight
« Reply #2 on: January 27, 2013, 08:21:54 PM »
You were allowed to check in?

Do you have an eTicket number?

Why are they saying it is invalid?
״וזה כלל גדול: שישנא אדם כל דבר שקר. וכל מה שיוסיף שנאה לדרכי השקר – יוסיף אהבה לתורה.״ - אורחות צדיקים

Offline yalli

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Re: Urgent! Delta glitch ticket not being honored 1 hour to flight
« Reply #3 on: January 27, 2013, 08:28:29 PM »
My husband is not allowed to board.
He did not check in before... but received all the emails and flight confirmations.

They are saying ticket was never reissued. 

Might let him board now just for the $250 change fee and not pay the diff in price... working on it.

Offline sky121

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Re: Re: Urgent! Delta glitch ticket not being honored 1 hour to flight
« Reply #4 on: January 27, 2013, 08:31:03 PM »
My husband is not allowed to board.
He did not check in before... but received all the emails and flight confirmations.

They are saying ticket was never reissued. 

Might let him board now just for the $250 change fee and not pay the diff in price... working on it.

Not fun. Hope that works out. And then I'd fight it on the CC. B'hatzlacha, let us know what happens.
"Not all who wander are lost"

Offline Mordy788

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Re: Urgent! Delta glitch ticket not being honored 1 hour to flight
« Reply #5 on: January 27, 2013, 08:32:15 PM »
My husband is not allowed to board.
He did not check in before... but received all the emails and flight confirmations.

They are saying ticket was never reissued. 

Might let him board now just for the $250 change fee and not pay the diff in price... working on it.

Delta agent prob screwed up the change. Get a supervisor over there and have your husband call Delta and ask to speak to supervisor right away.

It might be better off to pay $250 change fee now and fight later as most DL reps are not aware of the glitch and changing that was allowed.
You miss 100% of the shots you don’t take. –Wayne Gretzky

Offline MarkS

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Re: Urgent! Delta glitch ticket not being honored 1 hour to flight
« Reply #6 on: January 27, 2013, 08:39:51 PM »
Just pay $250 and contest with CC. When you show them your flight confirmations etc. you should have no problem winning.

Offline Mordy788

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Re: Urgent! Delta glitch ticket not being honored 1 hour to flight
« Reply #7 on: January 27, 2013, 08:49:04 PM »
I'm sorry you have to deal with this. Please let us know what happens?
You miss 100% of the shots you don’t take. –Wayne Gretzky

Offline yalli

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Re: Urgent! Delta glitch ticket not being honored 1 hour to flight
« Reply #8 on: January 27, 2013, 09:12:27 PM »
Delta agent prob screwed up the change. Get a supervisor over there and have your husband call Delta and ask to speak to supervisor right away.

It might be better off to pay $250 change fee now and fight later as most DL reps are not aware of the glitch and changing that was allowed.

Okay!  B"H they let him on without a fee.  10 minutes to the flight! 

Not sure what happened there.  Wonder if this happened to anyone else.

Offline Side incomer

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Re: Urgent! Delta glitch ticket not being honored 1 hour to flight
« Reply #9 on: January 27, 2013, 09:20:44 PM »
Delta has done similar stuff many times when they have overbooked flights.

They try to get the people with minor issues, delay them until last minute, and then force them to bump to the next day.

I had personally such an issue back a few years ago, where they held us up till 55 minutes before the flight, and then suddenly "they couldn't print boarding passes anymore, because it's less than an hour before the flight". We tried begging and arguing, but nothing doing. When we went to the supervisor for help, she refused with much nastiness. Another passenger on the plane told us later that she overheard the supervisor telling her: "don't you dare let them board, we are 17 people overbooked, we need to kick off whoever possible"

Another time a friend of mine arrived 55 minutes prior to a domestic flight, and denied boarding "because he arrived too late", but surprisingly allowed him to board a connection flight which departed 10 minuted earlier.

Holy crap!
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Offline Mordy788

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Re: Urgent! Delta glitch ticket not being honored 1 hour to flight
« Reply #10 on: January 27, 2013, 09:39:05 PM »
Okay!  B"H they let him on without a fee.  10 minutes to the flight! 

Not sure what happened there.  Wonder if this happened to anyone else.

Wow! Thats great news!!
You miss 100% of the shots you don’t take. –Wayne Gretzky

Offline yalli

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Re: Urgent! Delta glitch ticket not being honored 1 hour to flight
« Reply #11 on: January 29, 2013, 12:17:30 AM »
So he's there, but Delta of course left the suitcase here :) ah well... his suitcase will arrive tomorrow but the affair he went for was tonight... at least he made it.

Interestingly he overheard the supervisor (thanks for the suggestion posted here!!) telling the agent, let him on and DELETE all the NOTES!!!!