Author Topic: Hyatt Horror Story  (Read 7597 times)

Offline yehuda S

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Hyatt Horror Story
« on: January 28, 2013, 11:31:02 AM »
This just happened to my friend-

His wife was staying at a Hyatt hotel with her friend and some of their kids for two nights.

The first night they had to call hotel security at 3:00 AM to remove a drunken man who was pounding the walls outside their room. But that was just a taste of what's to come.

The next day at 6 PM they were at the pool with the young kids while three 13 year old kids ran up to get some towels. Suddenly the fire alarm went off. Everyone ran for the door and for a while it was chaos and no one seemed in control of the hotel. When things finally calmed down and no fire to be found, they went back to the pool but a uniformed woman with no badge or ID confronted them and demanded they go back to their room. A passing hotel employee asked her why but she insisted.

Back at their room the hotel manager knocked on the door with the uniformed lady behind her. She told them they were being ejected from the hotel (about 8 PM). When asked for a reason she was told that one of the children had set off the fire alarm. The manager said they had it clearly on video but when asked to see it said it was hotel policy not to allow the video to be seen. So she asked which child had pulled the alarm. They looked uncertain but finally pointed to the shorter girl. The girl insisted it was not true. They responded that they aren't leaving the hotel until the see the video.

A while later, there was another knock on the door. This time the manager had brought FIVE police officers. The police informed them that they need to leave the premises, this time giving the reason that their 7 year old children were not being watched at all times by the parents. My friend's wife, furious, told them that they were not 7, they were all over 12 and just went to get a towel from the room for crying out loud.

One of the police officers told her that if he was her, he'd be furious, and then told the hotel manager that the police have better things to do at 12 AM in a big city. The manager finally relented and admitted that they never saw the kid pull the alarm.

They let them stay.
Work is what you do between vacations.

Offline myb821

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Re: Hyatt Horror Story
« Reply #1 on: January 28, 2013, 11:33:35 AM »
WOW!!! I would call hyatt and raise hell!

Offline MEIR613

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Re: Hyatt Horror Story
« Reply #2 on: January 28, 2013, 11:34:11 AM »
WOW. I would want life time Diamond for that.

Offline myb821

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Re: Hyatt Horror Story
« Reply #3 on: January 28, 2013, 11:34:54 AM »
and possibly post on FT might get a response from the hyatt representative there

Offline mercaz1

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Re: Hyatt Horror Story
« Reply #4 on: January 28, 2013, 11:36:05 AM »
that is a crazy story
hope they get a big time compensation

Offline popcorn1508

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Re: Hyatt Horror Story
« Reply #5 on: January 28, 2013, 11:47:26 AM »
Which Hyatt was this

Offline Yaalili

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Re: Hyatt Horror Story
« Reply #6 on: January 28, 2013, 11:48:15 AM »
and possibly post on FT might get a response from the hyatt representative there

Yup, and try their twitter page, these places do wonders.

Offline yehuda S

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Re: Hyatt Horror Story
« Reply #7 on: January 28, 2013, 12:02:22 PM »
So my question here is, how to go about getting compensation? He can't just demand it, as they legally don't owe him anything. And while horrible I don't think one can file a lawsuit over a cruddy stay (and some not so subtle antisemitism - there were younger children of a different race who running around and throwing chairs in the pool who weren't asked to leave the hotel and even the drunk guy from the night before didn't have to leave.)

Can he even ask for something like lifetime Diamond?

Work is what you do between vacations.

Offline Ergel

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Re: Hyatt Horror Story
« Reply #8 on: January 28, 2013, 12:08:19 PM »
So my question here is, how to go about getting compensation? He can't just demand it, as they legally don't owe him anything. And while horrible I don't think one can file a lawsuit over a cruddy stay (and some not so subtle antisemitism - there were younger children of a different race who running around and throwing chairs in the pool who weren't asked to leave the hotel and even the drunk guy from the night before didn't have to leave.)

Can he even ask for something like lifetime Diamond?


No. Just have him write up the story coherently and ask for a full comp on the stay plus points (75k?)
Life isn't about checking the boxes. Nobody cares.

Offline ChAiM'l

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Re: Hyatt Horror Story
« Reply #9 on: January 28, 2013, 12:12:48 PM »
Which Hyatt was this

+1

Yup, and try their twitter page, these places do wonders.

Better yet, find a media outlet that would cover it...

Offline Dan

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Re: Hyatt Horror Story
« Reply #10 on: January 28, 2013, 12:17:04 PM »
No. Just have him write up the story coherently and ask for a full comp on the stay plus points (75k?)
+1, an email will get you comp.  Heck I got 88K for my lesser Aruba problems, though I was diamond.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline ez1985

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Re: Hyatt Horror Story
« Reply #11 on: January 28, 2013, 08:55:20 PM »
wow!

Offline Saver2000

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Re: Hyatt Horror Story
« Reply #12 on: January 28, 2013, 09:08:29 PM »
that is a crazy story
hope they get a big time compensation
+1

. . .and i'll be the 3rd person to ask; which hyatt was this at?

Offline jj1000

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Re: Hyatt Horror Story
« Reply #13 on: January 28, 2013, 09:15:50 PM »
Wow that is a crazy story.
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Offline Yeki89

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Re: Hyatt Horror Story
« Reply #14 on: January 28, 2013, 09:33:13 PM »
4th person, which Hyatt?

Offline mclovin

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Re: Hyatt Horror Story
« Reply #15 on: January 28, 2013, 09:35:48 PM »
4th person, which Hyatt?
5th which hyatt

Offline mclovin

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Re: Hyatt Horror Story
« Reply #16 on: January 28, 2013, 09:36:02 PM »
6th which hyatt

Offline mclovin

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Re: Hyatt Horror Story
« Reply #17 on: January 28, 2013, 09:36:16 PM »
he isnt even online right now

Offline yehuda S

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Re: Hyatt Horror Story
« Reply #18 on: January 29, 2013, 11:22:14 AM »
Hyatt Regency Jersey City.

I left out some details. The story was even worse.
Work is what you do between vacations.

Offline popcorn1508

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Re: Hyatt Horror Story
« Reply #19 on: January 29, 2013, 11:55:13 AM »
Hyatt Regency Jersey City.

I left out some details. The story was even worse.
Can u at least fill us in now